Job title : Business Manager (Part-Time, Job-Share and Full-Time) Location: Glasgow The opportunity: We are passionate about our customers, so much so it drives every decision and action we take. Through creative propositions to suit our customers needs, we like to go above and beyond to exceed all expectations by delivering a high-quality service that sets us apart from our competitors. The role of a Business Manager is to lead, motivate and develop a team of Trading Underwriters to ensure they deliver a high-quality service that surpasses expectations, and creates an environment to successfully achieve the financial and operational plans set for the team. This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people arent available full-time. Key responsibilities: Drive the Trading Underwriter culture to go above and beyond for our customers, by being creative and dynamic with our thinking. Create a culture of service excellence, striving, and exceeding our customer perceptions. Lead the personal performance and development of approximately 10-14 direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives. Continually look for process improvements to benefit the customer, with work capacity and resource management in mind. Work with management team to drive aspirational culture and to challenge business process in order to improve efficiency and productivity. Inspire individuals to achieve outstanding performance through personal leadership style and behaviours. Motivate, mentor and develop individuals to maximise potential. Act as a role model for the Zurich behaviours. Monitor, track and report financial performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your team. Maintain a deta...