Shift Based NOC Engineer.
Our client is looking for a NOC Engineer (1st Line) to join their existing team of shift based engineers to provide customer interface within their Technology centre.
The role will require you to work 4 days on, 4 days off, 11.25 hours per shift, days and nights 365 days a year.
Key responsibilities will be
Event management - monitoring and managing alarms, opening incidents in the ticketing system and notifying customers within defined SLA's.
Manage phone calls from customers and handling incoming emails ensuring that their issues are acted upon and updated, escalating where necessary. To take ownership of these requests and deal with them in timely and proactive manner.
Carry out remote diagnostic test and checks when incidents are logged.
Manage the "planned maintenance" process and notifying customers of any impact to service.
They are looking for someone who has strong PC skills, who is analytical with strong attention to detail and has the ability to work to tight timescales. Experience of working within a managed service support function /Service/ NOC etc would be preferred as well as experience or working with monitoring and event management tools.
The successful candidate will ideally already have been Security Cleared.
Knowledge and Skills
The below skills would be an advantage
Aruba experience, working towards associate level certification for MS, VMWare or Citrix. Windows Server, VMWare, Citrix Microsoft Azure, Office 365.
Please note due to the current numbers of CVs we are receiving if you have not heard from a consultant within 5 days then unfortunately on this occasion your application has been unsuccessful.
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