Technical Services Manager.
Are you looking to drive your career forward at an industry leading company? Do you have the experience of providing outstanding customer service and technical support and have managed a small team of engineers or technicians within a small to medium business? We are looking for a full time Technical Services Manager to run the operation of the service and maintenance business which includes overseeing a team of engineers, provide support, drive sales and deliver outstanding customer service to all our residential customers. The successful candidate will need to be technical and also happy working in a very 'hands on' role, able to roll their sleeves up when required. Our client is offering a salary of 35k - 45k plus the potential of a profit related bonus scheme. PLEASE NOTE OUR CLIENT IS CURRENTLY BASED IN BEACONSFIELD BUT HAS PLANS TO MOVE TO MARLOW IN THE NEAR FUTURE. Key Responsibilities Manage and provide support to the employees of the company Have full control and management of the working engineers diary along with the in house CRM system Manage the stock control using a stock management system Process all administration relating to the ordering parts, booking goods and services, communicating requirements to customers and colleagues Deal confidently with customer enquiries both on the telephone and face to face Discuss maintenance requirements with customers and raise awareness of the products and services offered at the centre Understand and help to meet the objectives and targets of the centre including KPIs, and P and L Maintain high levels of customer satisfaction by delivering outstanding customer service You will ensure that the team has the correct equipment, tools and information to complete all works safely and efficiently Responsibility for the company's fleet of vehicles and tools Overall responsibility for the site including cleanliness, order and other daily company operational duties The Person Must...