European Customer Support Representative - Full & Part Time.
Title: European Technical Customer Support Representative Languages : English, French, Italian, German, Russian, Portuguese, Dutch, Spanish (fluency/native languages skills in English and at least one of the other mentioned languages) Location: Glasgow, Home-Working initially Contract: 3 Months Fixed Term Hours: Full Time, 40 hours per week Part Time: (You must be available shifts across Monday to Sunday, 9 am to 5 am / 0900-0500) Full Training Provided Overview As one of our Customer Support Representatives, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients customers. You should be calm, technically minded and have a pro-active and positive "can do" attitude. Your goal will be making the customer journey as seamless as possible. You would also be communicating in English. What youll be doing Ensuring customers queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care and professionalism. Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority. Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue.Although the majority of the role is based on non voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example). You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality. Working with you...