Workday HR support specialist.
The Workday HR support specialist provides subject matter expertise to ensure that solution operates effectively. The role is responsible for supporting system functionality and/or trouble shooting, system analysis, supporting system design, assisting with user-testing and documenting business processes / procedures in partnership with business functions
The Quilter Group is a leading provider of advice, investments and wealth management, with a portfolio of £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Our focus is on creating prosperity for the generations of today and tomorrow by providing financial solutions for investors around the globe, and we operate primarily in two main segments - Advice & Wealth Management and Wealth Platforms. You won't just find diverse, talented and friendly teams here. You'll also discover an inclusive culture and every opportunity for personal and professional development.
About the role
Serve as a strong consultative partner to HR Business Partners and HR COEs in service delivery Design and maintain system configuration, including Supervisory Organization, Custom Organizations, Location, Paygroup etc. Maintain master data values in Workday (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations) Test, validate and implement Business Process changes in Workday Act as primary point of contact to monitor and triage HR IT issues - initial triage, propose options, implement fix Lead effort in tracking issues and resolutions; identify situations requiring urgent attention Make changes to business process access per Service Now tickets Researches inquiries using available information resources and identifies solutions to potential issues or redirects issue to the appropriate resource. Utilises best practices and frameworks such as ITIL while working on Incident and Problem management. Su...