Technical Support Officer

Other

04/08/2020

Technical Support Officer

Technical Support Officer.

Job DescriptionRole purpose and role dimensions: Overview of the job * To provide a high quality technical administrative support service, relevant to the area of business, to the Directors, Heads of Service, Principal Officers and other administration functions asrequired. * Assistthesupportservicewitharangeoftechnicalmanagementduties including carrying out research for input intoreports. * Deliver a range of specialist services, advising and assisting customerson specificaspectswithintheirownareaofworktomaximiseservice quality, efficiency andcontinuity. * Dealwithenquiries,ensuringthatappropriateadvice,guidanceand referralsaremade,.Prepareandanalysemanagementortechnical information, including project plans for the servicearea. * Thepostholderwillrespondflexibly,positivelyandsuccessfully tothe ever changing pressures which arise in their respective directorate. * The post holder will use their initiative to handle processes and to resolveproblemsandqueriesbasedonexperienceandjudgment.They will receive clear guidance but will perform with minimal day to day supervision. * Toprovidecoveranddeputiseonoccasionfortheirlinemanagerand other Technical Officer's. This will involve: * As directed arrange appointments and maintain diaries. This involves closeliaisonwiththeHeadsofServiceandwillrequirejudgementalskills in prioritisingmeetings * To respond and resolve enquiries and problems, judging when to pass complex queries on or involve others, in order to provide an effective service and clear advice to colleagues andcallers. * Todeliverarangeofadministrativesupportto seniorofficersinthe serviceareaandensuresystemsorprocessesaremaintainedtoan agreed standard or specification, to maximise service quality and continuity. * Bethefirstpointofcontactforserviceusers,membersofthepublic, Members andvisitors. * As instructed manage e and maintain calendars, arranging appointments, meetings ensuring officers have the correct information and papers...

  • Employment
    Full-time

pin iconIlford

Hiring company

Just Hospitality

With your consent, we would like to use cookies and similar technologies to enhance your experience with our service. You can learn more about this in our Privacy Policy page