EMEA Field Services Engineer.
EMEA Field Services Engineer - Borehamwood
Salary £32,000 to £38,000 DOE plus bonus and generous benefits package.
Key Experience as a Service Engineer with Electronics, Informatics and Mechanics background.
The Company & Opportunity:
Our client are a leading innovative instruments and software manufacturer to the chemistry and biology application industry.
They are growing exponentially and are looking for an EMEA Field Services Engineer to join their team at their head-office in Borehamwood offering a fantastic and exciting opportunity for the right candidate.
Plan and coordinate activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:
Install new or modified equipment at customer's facility to ensure full functionality. Perform maintenance, service, upgrade and repair of existing instruments. Respond to customer support enquiries received via helpdesk. Analyze inspection findings, to determine the source of the problem, and perform repair, replacement, or other corrective actions Liaise with Supply chain team/Production departments to progress requests of stock. Maintain records of performance reports. Maintain CRM customer database of contacts, organizations, instruments and contracts. Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers Handle customer problems that appear to arise from the misuse of the product Plan and schedule levels of support work according to product release schedules
The ideal candi...