Dutch and German Customer Service Coordinator



Dutch and German Customer Service Coordinator

Dutch and German Customer Service Coordinator.

Dutch and German Customer Service Coordinator (Order Management) Language Requirements: Dutch and German Blue chip pharmaceutical company is looking for a fluent Dutch and German with order management experience. This company is able to accommodate you to start working from home during lockdown. You will be responsible for: Order entry, order follow-up, stock information, back-order reports & invoicing, claim & return handling and crediting. Key Responsibilities * You will proactively manage customer calls and inquiries and ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion. * Work collaboratively with Sales, Finance and other relevant internal stakeholders * Be compliant, follow all procedures and policies, complete training on time How you will succeed · Good MS Office skills and knowledge of operating SAP · Accurate and fast data entry skills · Excellent organisation skills and ownership culture · Knowledge of general administration processes · Strong communication skills, both written and verbal (Dutch and German) · Strong customer services experience within a fast paced environment · Experience in a customer facing role, including order processing · Written and spoken fluency in English as well as Dutch and German

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