Key Responsibilities:
Manage and supervise the floor staff.
Ensure that all guests receive excellent customer service.
Coordinate with the kitchen staff to ensure timely and accurate food delivery.
Address customer inquiries, complaints, and feedback in a professional manner.
Maintain the cleanliness and organization of the dining area.
Train, motivate, and schedule staff to ensure optimal performance and coverage.
Monitor inventory levels and collaborate with the management team on ordering supplies.
Implement and enforce restaurant policies and procedures.
Conduct regular staff meetings to communicate updates and expectations.
Requirements
Excellent leadership skills.
Strong problem-solving and decision-making abilities.
Ability to handle high-pressure situations and multitask effectively.
Attention to detail and commitment to quality standards.
Basic understanding of inventory management and point-of-sale systems.