Front of House & Client Experience Manager - Belle & Bee Beauty - Baldock
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This isn’t a standard receptionist role. As our Front of House & Client Experience Manager,
you’ll be the heartbeat of the clinic — the first face clients see, the person who keeps
everything running beautifully, and a key part of how we track and grow the business.
You’ll own the entire client journey, support and manage the team day-to-day, and take
responsibility for keeping our performance data accurate and up to date.
The Role
A part-time, front-facing management position covering:
- Client experience and front of house
- Bookings, diary management and all client communications
- Team management and day-to-day support
- Performance tracking and reporting
- Sales support and retail
- Day-to-day clinic operations
Hours
Core hours are as follows:
- Monday: 9:30am – 2:30pm
- Tuesday: 2pm – 8pm
- Thursday: 2pm – 8pm
- Friday: 9:30am – 2:30pm
Saturday hours — two options are available:
Option A — Every other Saturday, 9am – 5pm (approx. 26 hours per week average)
- Longer Saturday shift with every alternate weekend off
Option B — Every Saturday, 10am – 2pm (approx. 26 hours per week)
- Shorter Saturday shift every week
Both options result in approximately 26 hours per week. We’re happy to discuss which works
best for you.
Key Responsibilities
Client Experience
- Welcoming clients and creating a warm, premium first impression
- Ensuring smooth check-in, check-out and payment
- Handling client queries and concerns professionally
- Maintaining a beautifully presented, calm front of house
Bookings & Diary Management
- Managing all appointments via phone, WhatsApp, Instagram and our booking system
- Keeping the diary full and well-optimised at all times
- Proactively rebooking clients to maintain treatment consistency
- Filling last-minute gaps and managing cancellations
Team Management
- Supporting and motivating the team during shifts
- Being the first point of contact for the team when issues arise during the day
- Ensuring the team are on time, prepared and presenting to brand standards
- Feeding back to the Clinic Director on team performance and any concerns
Performance Tracking & Reporting
- Maintaining and updating clinic spreadsheets — including bookings, retail sales,
rebooking rates and membership numbers
- Tracking individual and clinic-wide performance against monthly targets
- Producing a simple weekly/monthly summary report for the Clinic Director
- Flagging any drops in performance or areas of concern early
Sales & Revenue Support
- Confidently recommending treatments, add-ons and upgrades
- Promoting retail products and supporting client education
- Actively promoting and signing up clients to the Skin Club membership
- Helping the team hit monthly performance targets
Daily Operations
- Handling payments and maintaining accurate client records
- Upholding brand standards in presentation and communication
- Supporting the team during busy periods
- Contributing to social content where possible (photos, stories)
What You’re Not Responsible For
This is not a therapist or treatment role — you will not be delivering any treatments. You are
also not responsible for:
- Payroll, staff contracts or rotas
- Stock ordering or supplier management
- Compliance, insurance or backend operations
What We’re Looking For
- Warm, confident and genuinely loves making people feel welcome
- Highly organised and proactive — you stay one step ahead
- Comfortable working with spreadsheets and tracking data accurately
- A natural people manager — fair, consistent and calm
- A brilliant communicator across phone, WhatsApp, Instagram and in person
- Calm under pressure and comfortable in a fast-paced environment
- Takes real pride in the details that elevate the client experience
- Wants to grow with the business long-term
Experience in hospitality, customer service, beauty or a premium client-facing role is highly
valued. Salon or clinic reception experience is a bonus — but attitude is everything.
Package
£30,000 pro-rata
Equivalent to £15 per hour
PLUS:
Retail Commission
- 5% commission on personal retail sales
Skin Club Membership Bonus
- £25 bonus for every Skin Club membership signed up through your recommendation
Baldock Monthly Performance Bonus
Monthly bonuses based on total Baldock salon turnover:
- £25,000 month = £100 bonus
- £28,000 month = £200 bonus
- £30,000 month = £400 bonus
Bonuses are reviewed and paid monthly once targets are achieved.
3-Month Review
We’ll review the role and package together after 3 months once:
- Client rebooking systems are fully embedded
- Diary management and communication processes are running smoothly
- Performance tracking is in place and providing clear data
- Skin Club membership numbers are growing
- We can properly track the impact of the role on salon performance
The goal is to build a role where your earnings grow alongside the clinic, and to create a
long-term position for you within Belle & Bee.
- Experience
- Required
- Employment
- Part-time
- Salary
- £25,000 – £30,000 yearly
- Benefits
- Commission applies
- Starting time
- Immediate start!
54 Church Street, SG7 5AF, Baldock
Beauty salon • 1-10 Employees
Hiring on JOB TODAY since June, 2026
Belle & Bee Beauty is a friendly, well-established beauty salon located in the heart of Baldock. We are passionate about delivering exceptional treatments and outstanding customer service in a welcoming and relaxing environment.
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