Front Office Receptionist - Apex Hotel - Bath

Job Ref: 13193 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: £12.92 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Full Time Shift pattern: Mixed shift patterns including weekends Hours per week: 40 Posted date: 08/06/2026 Closing date: 22/07/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Food and Beverage Assistant in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team., • Contributions to a pension plan. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Starting your Journey: As a Food and Beverage Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries with a smile and your infectious personality! Joining the dedicated Food and Beverage department, you will: • Be involved in a varied role, working across bar, restaurant, conference and room service facilities., • Greet our guests when they arrive with a friendly hello and your infectious smile., • Create great customer service and a friendly, welcoming environment in order to promote guest loyalty, • Gain knowledge of our menus offerings and food and alcohol standards, • Receive 'on the job' and distinct Food and beverage training On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Food and Beverage Assistant. With this in mind, we are looking for a Food and Beverage Assistant who: • Can deliver excellent standards, • Uses initiative, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.

Job Ref: 13192 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 05/06/2026 Closing date: 19/07/2026 Why Join Apex Hotels ? You will receive a warm welcome into the Apex family on joining us as a Group,Conference,and Events Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Events and Group Team. We believe it is our personality, style and friendliness that makes Apex Hotels. Main Purpose of Job To lead and inspire a regional team of event planners, a pivotal role responsible for driving event sales performance, ensuring operational excellence, and delivering exceptional client experiences across all conference and event spaces. Specific Tasks Leadership & Team Management • Responsible for delivery of both personal and team KPI's, • Lead, coach, and develop a team of on-site conference and events planners across multiple hotel locations., • Foster a high-performance culture focused on collaboration, accountability, and continuous improvement., • Ensuring the team deliver performance metrics, conversion rates, and pipeline activity to identify growth opportunities Sales & Revenue Management • Drive conference and event revenue across the region and wider group, working closely with Head of Groups, Conference & Events, other regional GCE Managers, proactive sales teams and revenue managers., • Analyse and pre-emption of GC&E revenue risk and gaps, working with regional Head of GC&E to develop and implement strategies to address revenue gaps, • Input to and support the development and execution of regional sales strategies and promotional campaigns. Client Relationship Management • Act as a senior point of contact for key clients and high-value events, ensuring exceptional service delivery., • Oversee the end-to-end planning and execution of complex and/or multi-site events., • Ensure consistent service standards and client satisfaction across all properties. Operational Excellence • Ensure team follow event planning processes and documentation across primary region, • Ensure compliance with brand standards, health & safety, and legal requirements., • Collaborate with key stake holders including hotel operational teams to ensure seamless event delivery. Reporting • Lead on regular performance reports and insights to senior leadership. Reporting Structure • Head of Groups Conference & Events Scotland, • This post has management responsibility for GCE Assistant Manager and GCE Executives, • Whilst this role will have accountability to a specific primary region, as business needs require, this will expand to cover all Apex Hotels and locations to the same standard and role responsibilities About you: You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality! Personal Characteristics and Competencies We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Proven experience in a senior conference and events role within the hospitality industry, ideally across multiple sites and/or large teams., • Strong leadership and team development skills., • Commercially astute with a track record of achieving revenue targets., • Excellent communication, negotiation, and client relationship skills., • Highly organised with strong attention to detail and the ability to manage multiple priorities., • Proficient in event management systems (e.g., Infor, Delphi, Opera, or similar). You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover We encourage you to bring your true self to work. We'll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If thisis you,Click Apply. We look forward to hearing from you.

Job Ref: 13191 Branch: Apex City Quay Hotel & Spa Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Hours per week Posted date: 05/06/2026 Closing date: 19/07/2026 Role specification Work in partnership with our Operational teams and Head Office business leaders, providing proactive and pragmatic coaching, support and advice on a range of people management activities to drive their people plans, and Company strategic aims and objectives. You will demonstrate a best-in-class business partnering service to develop HR and cultural competency and knowledge, and enhance our people experience through our culture of Be Yourself Here, along with Apex's purpose, values and objectives. Reporting to The Head of People Journey, this role forms part of our wider People & Culture team. This role is based in Dundee & requires travel to our other sites in Scotland to support onsite People and Culture activities, along with flexibility to travel occasionally across the UK to support onsite activities, as required. • Proactive leadership of People Adviser, coaching and mentoring to unlock their full potential and foster professional development, • Work closely with business leaders to understand business challenges and opportunities, and provide commercially focussed coaching, support and advice on medium and long-term solutions to meet business needs and Company strategic aims, • Provide timely and effective management of complex people issues including disciplinary and grievance cases, performance management, sickness absence and wellbeing and other ER-related activities escalated from the People Advisor, • Analyse insight and translate key data into effective and commercially focused evidence-based people solutions to influence strategic and leadership action, • Support agreed acquisition and onboarding activities in relation to people policy and processes for target Company acquisitions, providing specialist support as required, • Support the Head of People Journey in the adoption of new technologies, automation, and data analytics to modernise services and improve people journeys, • Design and develop process and procedural enhancements working with the Head of People Journey to optimise the overall employee experience and streamline people journeys aligned with overall business objectives About you This is an exciting opportunity for someone who has solid understanding of stakeholder management, employee relations, engagement, well-being, D&I, employment legislation, and people policies. Along with: • CIPD qualified (or equivalent), • Previous experience of working within an HR function, with the ability to apply HR practice in a pragmatic, high quality and efficient manner, • Good knowledge and level of expertise of employee relations and people-based issues, with an understanding of the strategic function of human resources to deliver commercially sound solutions, • Professional Human Resources experience with a proven track record of effectively managing employment relations issues, • Experience of working in a fast-paced agile environment, balancing a varied and high-volume workload, • Sound understanding of employee relations, engagement, wellbeing, D&I, Employment legislation, people policies etc., with knowledge of how these interplay to deliver positive cultural and people experiences Why join Apex Hotels We're an innovative, thriving business and we want you to be part of our exciting journey! You'll work with great people, develop new networks and skills, and of course you'll also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Job Ref: 13190 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 05/06/2026 Closing date: 19/07/2026 Role specification Work in partnership with our Operational teams and Head Office business leaders, providing proactive and pragmatic coaching, support and advice on a range of people management activities to drive their people plans, and Company strategic aims and objectives. You will demonstrate a best-in-class business partnering service to develop HR and cultural competency and knowledge, and enhance our people experience through our culture of Be Yourself Here, along with Apex's purpose, values and objectives. Reporting to The Head of People Journey, this role forms part of our wider People & Culture team. This role is based in Edinburgh and requires travel to our other sites in Scotland to support onsite People and Culture activities, along with flexibility to travel occasionally across the UK to support onsite activities, as required. • Proactive leadership of People Adviser, coaching and mentoring to unlock their full potential and foster professional development, • Work closely with business leaders to understand business challenges and opportunities, and provide commercially focussed coaching, support and advice on medium and long-term solutions to meet business needs and Company strategic aims, • Provide timely and effective management of complex people issues including disciplinary and grievance cases, performance management, sickness absence and wellbeing and other ER-related activities escalated from the People Advisor, • Analyse insight and translate key data into effective and commercially focused evidence-based people solutions to influence strategic and leadership action, • Support agreed acquisition and onboarding activities in relation to people policy and processes for target Company acquisitions, providing specialist support as required, • Support the Head of People Journey in the adoption of new technologies, automation, and data analytics to modernise services and improve people journeys, • Design and develop process and procedural enhancements working with the Head of People Journey to optimise the overall employee experience and streamline people journeys aligned with overall business objectives About you This is an exciting opportunity for someone who has solid understanding of stakeholder management, employee relations, engagement, well-being, D&I, employment legislation, and people policies. Along with: • CIPD qualified (or equivalent), • Previous experience of working within an HR function, with the ability to apply HR practice in a pragmatic, high quality and efficient manner, • Good knowledge and level of expertise of employee relations and people-based issues, with an understanding of the strategic function of human resources to deliver commercially sound solutions, • Professional Human Resources experience with a proven track record of effectively managing employment relations issues, • Experience of working in a fast-paced agile environment, balancing a varied and high-volume workload, • Sound understanding of employee relations, engagement, wellbeing, D&I, Employment legislation, people policies etc., with knowledge of how these interplay to deliver positive cultural and people experiences Why join Apex Hotels We're an innovative, thriving business and we want you to be part of our exciting journey! You'll work with great people, develop new networks and skills, and of course you'll also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship.

Job Ref: 13127 Branch: Apex City of Bath Hotel Location: Apex City of Bath Hotel, Bath Salary/Benefits: £12.92 per hour casual working agreement Contract type: Casual Hours: Part Time Shift pattern: Varies due to business needs Hours per week: 0 Posted date: 17/05/2026 Closing date: 30/06/2026 Why join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as a Casual Front Office Receptionist in Bath. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay Starting your Journey: As a Causal Front Office Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. As a Causal Front Office Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share. Joining the dedicated Front Office department, you will: • Greet our guests with a friendly hello and an infectious smile., • Ensure that the Guest Check in/out procedure is seamless., • Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services., • Answer phone calls and emails, • Create brilliant customer service and a fun environment in order to promote guest loyalty As a Causal Front Office Receptionistt, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Front Office Receptionist. With this in mind, we are looking for a Causal Front Office Receptionist who: • Can deliver excellent standards, • Uses initiative, • is self-aware and able to evaluate their own work, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests We encourage you to bring your true self to work - we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there's a place here for you. We have one ask - that you bring your personality, ideas, and spark. We're an innovative, thriving business and we want you to be part of our exciting journey. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About City of Bath Hotel Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service. Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.