Hotel Office Manager - HOVEDENE HOTEL LIMITED

About the Role
Join our team as a Hotel Office Manager, where you will be responsible for overseeing administrative operations, coordinating departmental activities, and ensuring compliance with regulations. Your role is vital in maintaining the efficient running of the hotel and supporting both staff and management.

Key Responsibilities

Office & Administration

• Oversee daily office operations and maintain organized administrative systems.
• Manage documentation, filing, correspondence, and internal communication.
• Prepare operational, compliance, and performance reports.
• Handle phone calls, emails, and guest inquiries professionally.

Staff Coordination & HR Support

• Support recruitment, onboarding, and HR record-keeping.
• Assist with internal staff development and promotions.
• Manage staff rotas, attendance, and holiday scheduling.
• Maintain clear communication between departments.

Compliance & Safety

• Ensure compliance with Fire Safety, Health & Safety, COSHH, cleanliness, and water hygiene (Legionella) requirements.
• Keep audit-ready compliance documentation.
• Support risk assessments and scheduled safety checks.
• Ensure all operational practices meet legal and internal standards.

Operational Support

• Coordinate with Housekeeping, Maintenance, and Reception teams.
• Assist with maintenance reporting and follow-ups.
• Provide front-of-house support during busy periods if required.
• Maintain smooth communication and workflow across the hotel.

Financial & Reporting

• Assist with invoices, petty cash, supplier accounts, and basic budgeting.
• Contribute to daily and weekly financial summaries.
• Keep accurate administrative and financial records.

Business Development Support

• Assist in implementing operational improvements.
• Support upcoming advertising and promotional plans.
• Help coordinate partnerships with travel agencies to increase bookings.
• Identify opportunities to improve efficiency and revenue.

Skills & Requirements

• Minimum 3+ years of managerial experience.
• Strong understanding of UK compliance and safety standards.
• Good IT skills: Microsoft Office (Word, Excel, Outlook).
• Excellent organizational and communication abilities.
• Confident in leading staff, resolving issues, and supporting performance.
• Strong problem-solving skills and customer focus.
• Able to multitask and work effectively in a fast-paced environment.

Reports To: Hotel Manager