Hotel Receptionist
Duties and responsibilities:
• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities
• File and keep all guest registration records secure and confidential
• Update guest records and room statuses in the PMS system
• Ensure all correspondence are passed to guests or the relevant department
• Check and send End-of-Day reports to Head Office daily
• Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager
• Answer all internal and external telephone calls received at reception within three rings
• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner
• Answer customer enquiries politely and efficiently
• Ensure all room moves are dealt with and recorded efficiently
• Be aware of guests’ special requirements and communicate them to relevant departments
• Identify return and regular clients and make sure their special requirements are met
• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing
• Ensure all bills and room charges are posted correctly
• Ensure correct amount of payment is charged to the guest
• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager
• Make sure ledger bills are printed with the correct details before sending to Head Office
• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection
• Be fully conversant with the rate structure and current promotions
• Enter correctly all reservation details into the system
• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests
• To observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety
- Experience
- Not required
- Employment
- Full-time
- Schedule
- Be fully flexible to work either morning or evening shifts
- Salary
- £21,000 – £21,500 yearly
- Starting time
- Immediate start!
Hospitality • 51-250 Employees
Hiring with us since May, 2019
Grange Hotels are an independent group of hotels nestled in the heart of London with luxurious 4 star accommodations. We are currently recruiting individuals with strong drive and passion for excellence to join our professional team.
Immediate start!
No experience
