Hotel Receptionist


20 May 2022321 views

Hotel Receptionist

Duties and responsibilities:

• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities

• File and keep all guest registration records secure and confidential

• Update guest records and room statuses in the PMS system

• Ensure all correspondence are passed to guests or the relevant department

• Check and send End-of-Day reports to Head Office daily

• Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager

• Answer all internal and external telephone calls received at reception within three rings

• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner

• Answer customer enquiries politely and efficiently

• Ensure all room moves are dealt with and recorded efficiently

• Be aware of guests’ special requirements and communicate them to relevant departments

• Identify return and regular clients and make sure their special requirements are met

• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing

• Ensure all bills and room charges are posted correctly

• Ensure correct amount of payment is charged to the guest

• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager

• Make sure ledger bills are printed with the correct details before sending to Head Office

• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection

• Be fully conversant with the rate structure and current promotions

• Enter correctly all reservation details into the system

• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

• To observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety

  • Experience
    Not required
  • Employment
  • Schedule
    Be fully flexible to work either morning or evening shifts
  • Salary
    £21,000 – £21,500 yearly
  • Starting time
    Immediate start!

pin iconCity of London, London

Hospitality • 51-250 Employees

Hiring with us since May, 2019

Grange Hotels are an independent group of hotels nestled in the heart of London with luxurious 4 star accommodations. We are currently recruiting individuals with strong drive and passion for excellence to join our professional team.

Grange Hotels
Grange Hotels
Active 26 days ago

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