I. General Functions:
To deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.
To file and keep all guest registration records secure and confidential.
Update guest records in the PMS system including correct title, name, address, nationality, passport number following company and legal requirements.
Update room statuses on the system.
Ensure all faxes, messages and correspondence are passed to guests or the relevant department in a prompt and timely manner.
Check and send End-of-Day reports to Head Office daily.
Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager.
To be fully conversant with all telephone and switchboard equipment
Keep record and be familiar with all extension numbers in the Hotel.
Answer all internal and external telephone calls received at receptionist within three rings in compliance with the established protocol.
Cover the Switchboard when the Switchboard operator is not present and answer all incoming internal and external calls.
Record and pass all messages to guests and other employees in a prompt and timely manner.
To welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities.
Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner.
Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.
Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs
- English – Intermediate
- 5days a week, 7.5 hour shifts. Hours of work vary
- £21,000 – £23,000 yearly
Hospitality • 51-250 Employees
Hiring with us since May, 2022
Our Hotels provide hotel accommodation, hospitality and events services for the discerning guest seeking a characterful yet convenient location in the heart of London. We offer 4-Star hotel accommodation in great locations.