Hotel Receptionist

Office & Admin

18 May 2022375 views

Hotel Receptionist

I. General Functions:

To deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

II. Duties:

Administration:

 To file and keep all guest registration records secure and confidential.

 Update guest records in the PMS system including correct title, name, address, nationality, passport number following company and legal requirements.

 Update room statuses on the system.

 Ensure all faxes, messages and correspondence are passed to guests or the relevant department in a prompt and timely manner.

 Check and send End-of-Day reports to Head Office daily.

 Report any problems with the End-of-Day reports to the Shift-leader, Assistant Reception Manager or Reception Manager.

Telephone:

 To be fully conversant with all telephone and switchboard equipment

 Keep record and be familiar with all extension numbers in the Hotel.

 Answer all internal and external telephone calls received at receptionist within three rings in compliance with the established protocol.

 Cover the Switchboard when the Switchboard operator is not present and answer all incoming internal and external calls.

 Record and pass all messages to guests and other employees in a prompt and timely manner.

Guest Services:

 To welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities.

 Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner.

 Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.

 Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs

  • Experience
    Required
  • Languages
    English – Intermediate
  • Employment
    Full-time
  • Schedule
    5days a week, 7.5 hour shifts. Hours of work vary
  • Salary
    £21,000 – £23,000 yearly

pin iconCity of London, London

Hospitality • 51-250 Employees

Hiring with us since May, 2022

Our Hotels provide hotel accommodation, hospitality and events services for the discerning guest seeking a characterful yet convenient location in the heart of London. We offer 4-Star hotel accommodation in great locations.

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HR ManagerActive 3 days ago

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