Office Administrator- PT - Zodiac International (London) LTD

This “EE Operations Lead” role will work for the “Head of Enterprise Excellence” and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. We have a

About ETS For more than 75 years, ETS has advanced quality and equity in education through rigorous research and innovative learning solutions. Our mission is to help learners worldwide unlock opportunities through trusted assessments, pioneering research, and transformative educational tools. Our portfolio includes globally recognized assessments such as TOEFL®, TOEIC®, GRE®, and Praxis®, alongside cutting-edge research and development that shapes the future of learning and measurement. We partner with educators, policymakers, and institutions to address critical issues and create solutions that empower learners everywhere. With new senior leadership and a renewed vision, ETS is expanding its global footprint and driving innovation in the education and ed-tech space. Our goal is to remain at the forefront of assessment and measurement efficacy as the industry evolves. About PSI – An ETS Company PSI is a leading provider of workforce assessment solutions and credentialing services, now proudly part of ETS. Together, ETS and PSI deliver a comprehensive suite of learning and measurement solutions that span education, professional certification, and workforce development. This partnership strengthens our ability to support learners and professionals throughout their lifelong learning journey. The Customer Marketing Specialist is responsible for developing and executing marketing strategies that enhance customer relationships, improve retention, and increase customer lifetime value. This role involves analyzing customer data, creating targeted marketing campaigns, and collaborating with various teams to ensure cohesive customer experience. This role is a full-time permanent position, flexible from Monday to Friday during typical office hours. There may be occasional travel required for events, meetings and workshops, but day-to-day this role can be performed remotely. Role Responsibilities • Analyze customer data to identify segments and insights that inform marketing strategies., • Design and implement customer feedback methodologies to monitor customer behavior and insights, using findings to refine and optimize marketing approaches., • Design and implement marketing campaigns aimed at increasing customer engagement and retention., • Create personalized messaging and content tailored to different customer segments., • Work closely with sales, product, and customer services teams to align marketing initiatives with business goals., • Collaborate with the digital marketing team to optimize online campaigns and customer touchpoints., • Measure and report on the effectiveness of marketing campaigns using key performance indicators (KPIs)., • Adjust strategies based on performance data to maximize impact., • Develop strategies to enhance customer loyalty and advocacy through targeted programs and initiatives., • Engage with customers through various channels, including email, social media, and in-person events. Knowledge, Skills And Experience Requirements • Proven experience in customer marketing or related roles., • Strong analytical skills and proficiency in data analysis tools., • Excellent communication and interpersonal skills., • Creative mindset with the ability to develop innovative marketing strategies., • Proficiency in CRM software and marketing automation tools., • Strong understanding of customer journey mapping and user experience., • Ability to work collaboratively in a fast-paced environment., • Detail-oriented with strong project management skills. ETS is mission driven and action oriented • We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning., • We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!, • As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you! ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

Role: Senior HR Employee Relations Advisor (Sickness Lead) Location: Forward Drive, Harrow, HA3 8NT (London Borough of Harrow) Employer: Pertemps Recruitment Partnership, representing the London Borough of Harrow Contract Type: Temporary – Initial 6-month assignment, with potential for extension Working Pattern: Hybrid (2–3 days office attendance) Pay Rate: £24.81 per hour PAYE (Negotiable) About the Role Pertemps Recruitment, working with the London Borough of Harrow, is looking for a Senior HR Employee Relations Advisor (Sickness Lead) to join the HR Services team. The role focuses on managing sickness absence and supporting managers with complex employee relations cases. Key Responsibilities • Lead strategies to reduce short- and long-term sickness absence., • Advise managers on complex cases (health conditions, disability, stress, ER issues)., • Work closely with occupational health, managers, and Trade Unions., • Manage absence cases through formal procedures, hearings, and appeals., • Provide regular reports and dashboards on sickness, turnover, and case trends., • Deliver training to managers on absence management., • Keep accurate records in line with data protection rules. Key Requirements • Evidence of ongoing professional development (CPD)., • Degree and/or CIPD qualification, or equivalent experience., • Strong report writing and communication skills., • Experience handling complex employee relations issues with knowledge of employment law., • Ability to influence and work effectively with senior managers and stakeholders., • Excellent organisational skills with a focus on results., • Creative problem-solving approach., • Proven success in employee relations, including sickness absence, TUPE, and HR projects., • Experience working in a large organisation. About us: For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees. London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting

Job Description Billing Education Recruitment Manager – Harrow Office 📍 Location: Middlesex House, 130 College Road, Harrow, HA1 1BQ (Harrow on the Hill is the nearest station which is on the Metropolitan line) 💼 Contract: Full-time, Permanent 🕐 Working Hours: • Term Time: 07:00 – 17:00 (1.5-hour lunch break), • School Holidays: 09:00 – 16:00, • 💷 Salary: £40,000 – £75,000 per annum + Uncapped Commission & Bonuses, • 📌 This is a fully office-based role. Remote or hybrid options are not available. About Enlighten Supply Pool Enlighten Supply Pool is one of the UK’s leading providers of supply teachers and education support staff, with over 15 years of trusted service. Known for quality and professionalism, we pride ourselves on making meaningful matches between educators and schools, ensuring the best outcomes for both. The Opportunity We’re looking for a Billing Education Recruitment Branch Manager to lead and grow our high-performing Harrow office. This is a fantastic opportunity for someone with a proven agency recruitment background—ideally within the education or social care sectors—who is ready to take their leadership to the next level. As a Billing Branch Manager, you’ll lead a team of Consultants and Resourcers while continuing to manage your own successful desk. You’ll drive business development, mentor staff, and shape the strategic direction of the branch with the support of senior management. Key Responsibilities • Lead from the front with your own billings and client development, • Manage, inspire, and grow a team of Recruitment Consultants and Resourcers, • Develop and execute branch sales plans and strategies, • Conduct regular 1-2-1s and team meetings to support performance and wellbeing, • Hire and develop talent in line with Enlighten’s values and growth plans, • Foster a high-performing, motivated, and collaborative team culture, • Monitor team performance, providing coaching and feedback, • Maintain strong client and candidate relationships, ensuring satisfaction and quality service, • Act on feedback from our Learning & Development and senior leadership teams What We’re Looking For • Proven billing success in agency recruitment (education sector preferred), • Experience in leading or managing a recruitment team, • Strong knowledge of the education recruitment market (or similar sectors), • Results-driven, resilient, and passionate about growth and leadership, • Exceptional interpersonal and team-building skills What You’ll Get in Return • Uncapped commission structure (no threshold on personal billings), • Bonuses & branch incentives including shares in the business, • The most effective training and coaching in the industry, • Clear career progression and promotion opportunities, • Reduced working hours during school holidays, • Fun and sociable team environment with regular company events, • Dress-down Fridays and other team perks Ready to Join Us? If you're an ambitious recruiter looking to take the next step in your career, or an established manager ready for a new challenge, we want to hear from you. 👉 Apply now or reach out for a confidential conversation.