Operation specialist - Giraf Logistics (UK) LTD - London

Location: London / Birmingham, UK
Company: Giraf Logistics (UK) Ltd
About Us
Giraf Logistics (UK) Ltd is the UK subsidiary of Longsail International Logistics Co., Ltd., a well-established international logistics group with extensive experience in global freight forwarding and supply chain solutions.
With the strong support of our parent company and the continued expansion of our UK business, we are building a fast-growing local team to provide efficient, reliable, and customer-focused logistics services. We are now looking for a bilingual Chinese-English logistics professional with relevant international logistics experience to join us and support our rapid development.
Key Responsibilities

• Handle daily import and export shipments across multiple transport modes, including sea freight, air freight, and road freight
• Manage shipments from quotation stage through to final invoicing
• Coordinate closely with customers, overseas agents, carriers, suppliers, and internal teams to ensure smooth operations
• Prepare and follow up on bookings, shipping documents, customs-related information, and job files
• Support the sales team by assisting with quotations, service solutions, and customer communication
• Ensure a high standard of accuracy, customer service, and operational efficiency
• Take on additional operational or administrative tasks as required to support a fast-developing business environment

Requirements

• Previous experience in international logistics, freight forwarding, shipping, or supply chain operations is strongly preferred
• Familiarity with import/export processes and container freight forwarding would be a strong advantage
• Fluent in both Chinese and English (written and spoken) is essential, as this role requires communication with both Chinese-speaking and English-speaking clients, agents, and colleagues
• Strong sense of responsibility and the ability to work in a fast-paced, growing team
• Good communication, coordination, and problem-solving skills
• Detail-oriented, organised, and service-minded
• Able to work independently while also contributing effectively within a team
• Mandarin-English bilingual ability is preferred; Cantonese is also a plus

What We Offer

• Competitive salary, negotiable based on experience and qualifications
• Performance-related bonus opportunities
• Festival gifts and team-building activities
• Supportive and friendly working environment
• Excellent opportunity to grow with a rapidly developing international logistics team