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- AutoProtect (MBI) Limited
Mechanic - Claims Advisorhace 6 días£32000–£34000 anualJornada completaHarlowWe are looking for a Senior Technical Claims Advisor to use their motor vehicle mechanical expertise to help guide our clients through the appropriate claims process. As a key part of the APG team you will be responsible for guiding claimants through the relevant claims process giving expert advice regarding suitable repairers and relevant liabilities. The role The key responsibilities you could be looking after include: • Provide accurate claims advice across a variety of products and the processes involved within your handling limit, • Other reasonable duties as required., • Resolve claims across a variety of platforms, telephone, email and online, • Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend, • Understanding our various customers’ requirements and working with them to ensure they are properly dealt with, • Maintain company service levels and deliver on set KPI’s, • Consider and validate High Value Claims in accordance with AP referral process, • Provide technical advice and support to the Claims Team, • Provide support to the Sales team by providing accurate and timely information, • Provide professional and friendly service, • Ensure fair settlement of a valid claim, • Service in accordance with industry and company guidelines, • Handle any complaints associated with a claim as per the complaints process and carry out any Manager Call backs, • Manage all administration aspects of the claim including exception reports Our ideal candidate • Excellent interpersonal and customer service skills, • A high level of literacy and numeracy, • Active listening skills, • Initiative and the ability to adapt quickly to different situations, • Good written and oral communication skills, • Ability to work effectively under pressure both within a team or on own initiative, • Comprehensive Motor Vehicle Technical knowledge i.e. repairs, maintenance and diagnostics, • Microsoft Office including Word and Excel, • Good understanding of voice/soft skill, • Technical qualification such as City and Guilds NVQ in relevant subject Preferred: • Experience in an FCA regulated environment, • A background in insurance product administration and claims resolution Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. The company At AutoProtect Group, we sell products, platforms and services that support vehicle retailers, manufacturers, finance lenders and brokers. Our solutions make their business easier to operate and more profitable. Our award-winning customer journey supports our consumers with their claims and product admin, removing the friction from what can be a stressful time in our customers’ lives. T here are four main branches to our Group, including: • iComply – our specialist compliance consultancy servicing the automotive sector, • AutoProtect – award-winning warranties and value-added insurance products., • Shine! – an expert mobile vehicle repair network., • DealTrak – our software platform dedicated to connecting automotive finance providers with their customers. We work with vehicle retailers and manufacturers to bring award-winning protection, warranty and insurance products, easy-to-use finance and insurance platforms, and high-quality customer services, founded on FCA Treating Customers Fairly principles. We sell products direct to our consumer via online sales channels at affordable price points. With a small but efficient team, we remain agile enough to react to market demands and launch new products at the right time. Our goal is to continue our successive growth in the years to come – why not join our journey? View our vision and values at Careers - Our Vision Take a closer look at what is really looks like to work at AutoProtect Group on our LinkedIn Life page.
Sin experienciaInscripción fácil - Citizens Advice Harlow
2 * Adviser for a specialist partnershiphace 1 mes£27500–£28500 anualJornada completaHarlowCitizens Advice Harlow, in partnership with Citizens Advice Essex, has secured Ministry of Justice funding to deliver advice and support to people on probation across Harlow and the Cambridgeshire PCC area. In this role, you will: · Deliver one-to-one financial capability coaching to build confidence in managing money day-to-day and long term. · Provide advocacy to help clients access bank accounts, ID documents, and benefits. · Challenge financial barriers such as sanctions or benefit refusals that risk destitution and reoffending. · Support clients to manage or avoid debt, with clear pathways to specialist Citizens Advice debt advice. · Refer clients for wider Citizens Advice support, including energy, employment, and family issues. We’re looking for someone with proven advice skills, strong communication and advocacy abilities, and the confidence to manage a caseload to a high standard. You can be based at our Harlow office, or work remotely from Cambridge or Peterborough, but regular visibility in local probation offices will be expected. Pre-employment checks This role is dependent on DBS and passing probation service security checks. Before commencing this role, the successful candidate will be required to gain clearance through HMPPS vetting to enhanced Level 1 and a Standard DBS through us. Any offer of employment is based on you passing these checks and failure to do so may mean that you are unable to take up the position. As an inclusive employer, we are open to employing people with lived experience of the criminal justice system. Standard Plus Vetting Please note this role is subject to Standard Plus Vetting, as some offences may not pass the enhanced Level 1 vetting. As an organisation, we work with adults at risk and we are committed to protecting, safeguarding, and promoting the safety of our clients. Role Profile Working closely with the CEO, Head of Advice and Supervisors · To provide advice and casework to people on probation, covering benefits entitlements and debt advice, and in respect to beneficiaries gaining an understanding of and access to key financial services · Assistance to clients with other related problems where they are an integral part of their case · Acting for the client, where necessary, by calculating, negotiating, drafting, or writing letters and telephoning · Negotiating with third parties as appropriate · Ensuring income maximisation through the take-up of appropriate welfare benefits · To assist clients in making applications for charitable funds where appropriate · To provide practical support and advice about arranging banking or other financial services · To coach or support individuals – by ensuring individuals can acquire new knowledge and skills necessary to claim benefits, and access banking and other financial products and services · To identify key information about the problem including time limits, key dates, and requirements for urgent advice or action (using the Citizens Advice public website, scripts, and any other diagnostic tools as necessary) · To assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem, and the organisation’s resources · To refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect · To maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation conforming to the Advice Quality Standard · To assess client’s problem(s) using sensitive listening and questioning skills · To signpost clients appropriately to suit their needs, following agreed protocols · To assist with research and campaigns work by providing information about clients’ circumstances One Adviser will be located in Harlow or hybrid working, but must have visibility in the Harlow Probation Office, for a 12 month maternity cover starting in November 2025. The other Adviser will be located in the Harlow office or remote working, but must have visibility in the Cambridge and Peterborough probation office. This one is a fixed contract to the end of January 2027. Salary: £28,500 Hours per week: 37.5 hours per week If you are interested in either of these roles please click this link below which will take you to the full Job Pack and application process.
¡Incorporación inmediata!Sin experienciaInscripción fácil - Herbs & Spice Kitchen Herts
Food stall staff neededhace 1 mes£10–£12.5 por horaJornada parcialHoddesdonStaff needed for a food event in Hoddesdon. 8.30am-6.30pm. Staff needed to set up food stall. Serve customers - English is essential Handling food- basic food hygiene is an advantage Packing down food stall at the end of the day. Staff will be kept on a list for various events that take place over the year
¡Incorporación inmediata!Sin experienciaInscripción fácil
