Regional Operations Lead (m/w/d)


01/10/202120 views

Regional Operations Lead (m/w/d)

Start: January 2022


You will lead and coach a senior team across multiple sites and with multiple lines of business (Iberian Region)

Work closely with the Global Team, follow direction that is to be communicated on performance & strategy both internally and client.

Report financial health, cost management, performance, business plan progress to the Global Team, via weekly reporting and monthly MBRs

Create annual budgets, review budgets, deliver mid-month and actual forecasts on both revenue & cost.

Own and deliver against client commercial and operational budgets, ensure the continued financial viability of operational units through sound management.

Work with stakeholders to identify key priorities and opportunities to resolve customer operations process issues and to fully embed change.

Build and maintain relationships with key areas of the business and externally to ensure success.

Assist in the development and maintenance of client relationships and business development between key business partners both within and external to the company.


Fluent in English (C1/C2)

Fluent in Spanish (C1/C2) is a plus

Well-structured and self-organized personality

Be familiar

  • Experience
  • Languages
    English – Advanced
    Spanish – Advanced
  • Employment
  • Salary
    €40,000 – €50,000 yearly
  • Starting time
    Immediate start!

pin iconLisbon, Lisbon

Recruitment Agency • 1-10 Employees

Hiring with us since September, 2021

Recruitment Agency working for customer care centers in Europe

Uta Herrmann avatar icon
Hiring byUta HerrmannActive 1 month ago

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