Hotel•11-50 employees
Hiring with us since May, 2019
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Are you ready to be part of something truly special? Rossella, nestled in the heart of Kentish Town, has earned its place among the top 10 Italian restaurants in London on OpenTable and consistently ranked within the top 200 restaurants in London on TripAdvisor, Rossella is renowned for its authentic Italian cuisine and family style dining experience. We are currently seeking a dedicated and dynamic individual to join our team as an Office Administrator. This is an exciting opportunity to play a pivotal role in the operations of our restaurant. As an Office Administrator at Rossella, you will be responsible for ensuring the smooth and efficient functioning of our administrative processes, contributing to the overall success and excellence of our establishment and our virtual brands. The ideal candidate will be highly organised, with the ability to juggle multiple tasks and prioritise effectively. Attention to detail and punctuality is paramount in ensuring accuracy and precision in all administrative tasks. Proficiency with computers and office software is essential for this role. Experience with industry-specific software and systems is highly desirable. We are seeking individuals who are deeply passionate about the hospitality industry and have a proven track record of excellence. You should possess a minimum of 2 years’ experience in hospitality in a supervisory or managerial capacity. Your key responsibilities and skills will be: ● Responsible of set up and maintenance of all the main systems (Lightspeed, OpenTable, Deliverect, Sunday). ● Basic understanding of office software. ● Administer daily front office operations. ● Scheduling of staff’s rota and holidays. ● Have a passion for customer service. ● Handle customer’s complaints alongside management. ● Manage customer inquiries and bookings for large parties. ● Sort incoming and outcoming email. ● 90% office based but able to help up with FOH during holidays of managers and when need arise. ● Point of contact for suppliers and research of new ones when and if needed. ● Responsible of recruitment and onboarding as well as training alongside management. What’s in it for you: ● 9 to 5 Monday to Friday = 40H including lunch break. ● Closed Sundays. ● Closed from Christmas till the New Year. ● 28 days paid holiday inclusive of bank holidays. ● Constant training available, with great opportunity to master new skills & move up in the Company. ● Mentoring opportunities. ● 6 monthly team building/ well-being activities. ● Free food and drinks when working from our restaurant menus. ● 50% Discount for all employees and friends when dining in our restaurant up. ● Book your birthday off - guaranteed. ● £13.00 to £14.00 per hour (paid overtime). ● Paid every 2 weeks. ● Recommend a friend scheme with great bonuses per individual referral. All interested candidates must submit their full CV and cover letter through the job ad. Please note that the starting date will be the 13th of May.
- Basic salary from £14ph to £15.50ph including tronc. - Group restaurant discount and reduced room rates at Minor Hotels globally - Reward programmes, long service awards and employee incentives - Access to mental health counselling sessions, plus legal and financial advice - Social events and celebrations - An additional day's holiday for every year for the first five years - The opportunity to progress as we open new restaurants
We are looking for an outgoing and friendly Receptionist to join our Boundary team in the heart of Shoreditch. The successful candidate will be the first point of contact to our Hotel guests & Restaurant guests. We are looking for someone who is confident greeting guests, answering phone calls & emails and using reservation systems. Please note: No overnight shifts (earliest start 8am, latest finish 11pm) - some flexibility required
An exciting opportunity to join our exquisite, high-end boutique specialising in bespoke tailoring and bridal alterations, based in the West End of London. We are looking for an enthusiastic individual who possesses outstanding communication, customer services and problem solving skills. The ideal candidate would have interest in Fashion, the ability to multi task and deal with difficult situations whenever such situations arise. The objective of the role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. • Deliver excellAn exciting opportunity to join our exquisite, high-end boutique specialising in bespoke tailoring and bridal alterations, based in the West End of London. We are looking for an enthusiastic individual who possesses outstanding communication, customer services and problem solving skills. The ideal candidate would have interest in Fashion, the ability to multi task and deal with difficult situations whenever such situations arise. The objective of the role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our customers. • Deliver excellent customer service, at all times • Keep the reception and the shop floor area clean and tidy, at all times. • Deal with all enquiries in a timely, professional and courteous manner, in person, on the telephone or via e-mail. • Administer all bookings, cancellations and no-shows, in line with company policy via our in-house database. • Keep up to date with current pricing, to provide information to customers, on request, while maximising sales opportunities. • Fulfil all reasonable requests from customers to ensure their satisfaction • Report any issues immediately to the Directors, including maintenance issues with furniture, fittings and equipment • Always adhere to all company policies and procedures and licensing laws • Carry out instructions given by the Directors in a timely manner
Hokus Pokus is an alchemy inspired bar located underneath The Megaro hotel in Kings Cross, London. Centered on providing unique cocktails made from ingredients produced in-house, Hokus Pokus aims to deliver bespoke drinks with top quality service. We are looking to expand our family and welcome a Part-Time Receptionist to help provide this service and become a member of our team. The ideal candidate will be able to work in the late night and on weekends as well as be willing to help the bar team members by taking payments, clean surfaces, and serve guests with refreshments. The Receptionist is responsible for the allocation of tables, managing reservations, and must be extremely knowledgeable in their duties. The Receptionist will: · Be flexible with working hours. · Have experience working in a front of house role in the hospitality industry. · Be a team player and prepared to assist the bar team in additional duties. · Be confident in taking payments with guests. · Be able to travel home from Kings Cross in the late night/early morning. · Have excellent communication skills and command of English. · Be positive and have a professional manner. · Be extremely well presented. · Represent the company and its values while interacting with other team members and guests. If you are looking for a quirky and vibrant company that invests in its team members, then look no further. Apply today to begin your journey with us.
Reservations Assistant 5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley; located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name. We are currently looking for a Reservations Assistant to join our Reservations Team. The company benefits our Reservations Assistant will receive are: 33 days holiday per year (including bank holidays) Discounted gym membership with Nuffield Health & Gymflex Birthday day off Monthly well-being days with our Chiropodist, Reflexologist and Masseuse Private medical insurance with AXA Cycle to Work Scheme Employee Assistance Programme – Hospitality Action Free English Classes Access to a company doctor Eyecare vouchers In-house industry training Sponsored social events Season ticket loans Retail discounts with Edenred Recommend a friend bonus of £750 Staff Accommodation (subject to availability) 20% Staff Discount at Birley Bakery Nursery Workplace Scheme Free freshly prepared meals on duty The responsibilities of the Reservations Assistant are: Answering the main club line and being the first point of contact for callers to the club. Transferring calls internally, taking messages, and passing on to the relevant department / person. Taking reservations using Sevenrooms, making cancellations, changes and amendments. Take point on alterations to table plans, schedules, sheets, timings on Sevenrooms back of house once signed-off by HoD The Experience & Qualifications required of our Reservations Assistant are: Experience of working in a luxury hotel, restaurant or private member’s club advantageous Excellent phone manner and organisational skills Knowledge of Sevenrooms booking system Ability to multi-task Excellent rapport building and inter-personal skills Good IT/Admin Knowledge The working hours: You will be based at our Head Office in Mayfair, with shifts on a rota basis between Monday-Saturday Sundays always off The club is closed on Sundays, Bank Holidays and throughout Christmas each year. If you feel that you have the experience and skills to join us as Reservations Assistant at 5 Hertford Street then apply by forwarding your up to date CV together with a covering letter
We are currently recruiting for a Front Office Agent to join the team at Pestana Chelsea Bridge Hotel. The duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The Front Office Agent should also: -Smile and be welcoming -Ensure all guests receive a warm and courteous welcome at check in, rooming VIP’s as required -Ensure all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately -Maintaining open communication between all departments -Ensure a sufficient supply of change in the float, exchanging petty cash, foreign exchange and paid outs per policy and ensuring an accurate audit is completed before and after each shift -Ensure front desk filing is complete and accurate and that all records are kept fully up to date -Ensure that all front and back offices are kept clean and tidy -Maintain the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times -Be fully aware, competent in and follow at all times hotel health & safety policy and procedures; departmental operational standards and procedures; customer service standards -To report for duty on time and on the days rostered
🌟 Join Our Team at SKIN BALANCE! 🌟 Are you ready to embark on a journey where luxury meets skincare excellence? SKIN BALANCE, our esteemed luxury spa and skincare shop, is seeking a dynamic and responsible Receptionist to join our prestigious team! Position: Receptionist Location: SKIN BALANCE Spa & Skincare Shop Responsibilities: - Manage inventory with meticulous attention to detail - Provide exceptional customer service to ensure an unforgettable experience for our valued clients - Handle bookings and appointments with efficiency and professionalism What We Offer: - Competitive Salary: Starting at £12 per hour - Lucrative Bonuses: Enjoy additional bonuses based on performance and customer satisfaction - Opportunity for Growth: Thrive in a supportive environment with opportunities for career advancement - Luxurious Environment: Immerse yourself in a world of elegance and indulgence while fostering meaningful connections with our esteemed clientele Qualifications: - Previous experience in customer service, reception, or a related field is preferred - Excellent organizational skills and attention to detail - Strong communication and interpersonal abilities - Ability to multitask and prioritize in a fast-paced environment - A passion for skincare and wellness is a plus! Join us at SKIN BALANCE and be part of a team dedicated to delivering unparalleled luxury and rejuvenation. If you're ready to elevate your career in a prestigious setting, apply now and embark on a journey to perfect SKIN BALANCE!