Customer Service Coordinator
hace 13 horas
Woking
Location: Surrey Hours: Full-time, 37.5 hours/week (Monday–Friday) Salary: £25,000 – £28,000 Setup: Full On-site A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence. Role Overview The order processor plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders. Key Responsibilities • Raise purchase orders based on stock levels and customer requirements, • Liaise with suppliers, third-party warehouses, and hauliers, • Monitor and maintain appropriate stock levels in line with policy, • Resolve issues such as pricing errors, damaged goods, or late deliveries, • Maintain accurate purchasing records within the ERP system, • Communicate clearly with internal and external stakeholders, • Contribute to process improvements and operational efficiency, • Support cross-functional teams when needed Requirements • Excellent verbal and written communication skills, • Strong problem-solving skills with a proactive mindset, • High level of accuracy and attention to detail, • Comfortable working with numbers (pricing, quantities, percentages), • Proficient in Microsoft Office, particularly Word and Excel, • Willingness to learn internal systems (e.g., ERP, CRM tools), • Previous experience in customer service, order processing, or administration Benefits • 25-days holiday + bank holidays, • 4 days in-office, 1 day at home, • Pension Scheme, • Cycle to Work Scheme