Airline Operational Account Manager
11 days ago
Hounslow
• Build robust and sustainable individual relationships with all levels of contact within the Customer organisation with positive and pro-active Customer Engagement acting as an ambassador for the company and covering all aspects of our group trading., • Understand the companys contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance., • Support in effectively implementing and communicating account plans and activities., • Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions operations health and safety menu development and senior management to drive continuous improvement and innovation., • Effectively use data in all aspects of the business and to drive objective decision making, • Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team., • Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client agreeing burn-off or write-off as appropriate., • Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same., • Ensure the timely investigation and response to all customer complaints delays and other incidents with service impact, • Assist the Senior Account Manager to ensure trials are coordinated with clear objective success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client., • Oversee and ensure the accurate performance data capture against contractual KPIs flagging trends to Process Owners and Customer and Product director especially around OTP and safety issues. Qualifications : • Strong airline industry experience or demonstrable relevant industry experience (catering logistics retail hospitality operational), • Demonstrable account management / customer services experience, • Strong interpersonal skills to build good customer and group company relationships, • Good presentation and team leadership skills, • Passion for providing excellent customer service, • Basic Food Safety and Hygiene understanding, • Ability to think strategically and commercially, • Strong analytical and numeracy skills, • Process driven and comfortable with complex data requirements, • Developing skills in forward planning with experience of Project Management related work, • Proficient IT skills including Microsoft Excel Word and PowerPoint with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable., • Effective communicator with excellent written and verbal communication skills in English. Additional Information : We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team you will have access to a range of benefits including: • Competitive salary based on experience, • Training and qualifications needed to perform your duty including Food Safety Qualifications, • Access to CIPD to expand your skills and knowledge, • Free on-site staff meals, • On-Site role, • Pension scheme, • Salary reviews in line with personal performance, • Opportunity to travel and work at DO & CO events nationally and internationally., • Enjoy perks by referring your friends through our Refer a Friend Scheme, • A business where you can have a real impact were not afraid of new ideas! #docolondon Remote Work : No Employment Type : Full-time Key Skills Computer Science,Operational Risk Management,Risk Management,Six Sigma,Continuous Improvement,Lean,Process Improvement,Pricing,Customer Support,Alteryx,Kaizen,Project Management Lifecycle Experience: years Vacancy: 1
346B Bath Road, TW4 7HW, Hounslow
