Team Member - bagels + schmear - Radlett

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About Us
bagels + schmear is a lockdown success story! Starting in 2020, with our founder Francesca baking New York-style bagels from her home kitchen after having the realisation that no one was doing bagels in the UK the ‘proper New York way’. New York-style bagels are different to the bagels you find in the delis in and around London – they are crisp on the outside, pillowy and fluffy on the inside. Starting merely as a side hustle alongside her full-time job, she took bagels + schmear full time, opened up a bakery in Radlett, Hertfordshire + now supplies some of the most prestigious hotels, cafes, restaurants and shops in London. 

Role Overview
We are seeking a friendly, enthusiastic, and customer-oriented Team Member to join our team at bagels + schmear. As the first point of contact for our customers, you will be responsible for providing exceptional customer service, managing transactions, and ensuring a welcoming environment.

Hours
This is a job with a flexible working pattern. You would be expected to work around 3-5 full days per week that could fall on any day Monday-Sunday.

Key Responsibilities
To provide warm, friendly and polite service always, ensuring every customer is delighted with their order and their bagels + schmear experience.
Answer questions about our products and provide recommendations based on customer preferences.
Handle customer inquiries and resolve any issues or complaints promptly and professionally.
Operate the cash register, handle cash, and process credit/debit card transactions accurately.
Ensure all transactions are completed efficiently and with a high level of accuracy.
Upsell and cross-sell bakery products to enhance customer experience and increase sales.
Present and package bakery products attractively and with care.
Create + package Click + Collect + Deliveroo orders.
Monitor product displays and ensure they are well-stocked and visually appealing.
Maintain a clean and tidy front-of-house area, including counters, tables, and seating areas.
Follow all health and safety guidelines, ensuring a safe environment for customers and staff.
Assist with opening and closing duties, including cleaning, and organising the workspace.
Work collaboratively with the team to ensure smooth operations.
Assist with food preparation, following our recipes and specifications meticulously to ensure consistent quality and taste.
Operate coffee-making equipment such as espresso machines, and grinders to prepare and serve a variety of coffee drinks to a high quality.

About You
You have a warm, outgoing + friendly personality + love to wow guests with exceptional service.
Previous experience in a customer service role, preferably in  a bakery, café or food handling environment.
Trained and have experience in barista coffee preparation.
Strong organisational skills and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Reliable, punctual, and trustworthy.
You have a passion for food + being a part of a small business.
A relevant understanding of food hygiene for UK businesses.

What You’ll Get
28 days’ holiday pay, pro rata
Pension scheme
Staff meal provided
Free coffees all day
Fun, open and inclusive work environment
Opportunity to grow with an independent bakery who is entering a very exciting growth phase.