Account jobs in Epsom And Ewell District

Part time hours: 9am -3pm or 12 - 6pm The Switchboard Operative is responsible for providing a professional; customer orientated telephony service and is the first line of contact for the Aon client dealing with callers from all different areas and companies. The Epsom Hub operates between the hours of 8am and 6pm and a rota system is in operation to cover these hours, so flexibility is required Additionally, the Switchboard Operative is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community in order to promote JLL’s reputation and capabilities. • Maintain a courteous and professional approach at all times, to ensure all callers feel valued from the start • Respond promptly to incoming calls, minimising the caller wait time • Respond to calls using the defined greeting appropriate to the specific incoming line • Effectively & efficiently deal with caller’s requests, listening with care in order to route correctly first time • Be familiar with staff extensions and the location / services provided by the various client departments in order to enable the provision of an efficient service • Investigate any data discrepancies, queries and departmental changes to ensure the database is fully up to date • As required, provide a messaging service on behalf of callers to the Client Account Managers • Ensure all colleague’s names and contact numbers remain confidential & that no personal details are shared • Remain calm under pressure, use initiative and manage changing priorities as they arise • Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people • Escalate technical issue with the switchboard through predefined channels • Helpdesk Support (absence cover) • Input and progress maintenance work requests and queries onto the helpdesk system Full Job description will be given

2 months agoEpsom and Ewell District, Surrey, United Kingdom

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