Account Manager
18 days ago
£30000–£34000 yearly
Full-time
Hemel Hempstead Industrial Estate, Hemel Hempstead
Hungry for a challenge?
That’s good, because at Cook’d Brands we are growing rapidly and have abundant opportunities. We are a highly regarded Cloud Kitchen brand with a mission to become the leading virtual brand within the industry.
Our mission? To empower every food moment around the world, whether it’s through customer service, account management or even deliveries.
About this role:
We’ve just launched a new Strategic Accounts team which we plan on growing and scaling over the next 18 months as it is a vital component of our strategic objectives within the UK. Cook’d Brands has scaled up in a short period of time and has acquired many new accounts and are constantly onboarding new partners. Over the last few years, the food delivery industry has experienced unprecedented growth and transformation, and Cook’d is constantly evolving at pace to meet redefined parameters, customer purchase behaviours and new industry players. We are looking for a superstar Strategic Account Manager to help us take charge in this dynamic and ever evolving space.
These are some of the key ingredients to the role:
Overall ownership of the day-to-day and strategic management of all aspects of a number of partner relationships.
Responsibility for building a functional and productive working relationship with partner counterparts.
Working closely and collaboratively with internal stakeholders
Overall accountability, setting the right routines, structure and approach for business performance reviews with partners
Responsible for driving weekly revenue for partners by effectively going through their accounts
Responsible for managing refunds, escalations and any issues from your partners
Supporting the partner to increase orders via CKD logistics
Attending and, often, leading internal meetings as a representative of both Strategic Accounts and an established lead across specific areas of the business
Identifying, driving & implementing strategic change, paving the way for Cook’d Brand’s long-term success and growth
Assessing existing account management practices with a critical mind, leading with both confidence & curiosity to redefine processes, rip up the rule book and suggest innovative business solutions
Working closely with the Sales team to ensure strong growth of the accounts
What will you bring to the table?
Key Account Management Experience
Strong understanding of B2B and the restaurant UK market
Experience with analysing data with great attention to detail
Proven ability to grow accounts through implementation of joint business plans and identifying upsell opportunities
Demonstrable ability to communicate, present and influence credibly and effectively at all levels
Commercially savvy with strong negotiation & influence skills
Solutions-focused mindset - tackling each new challenge with the same tenacity to find the right pathways for partnership, business & strategic growth
A comfort level with ambiguity, and defining new and efficient ways of working
Great people skills - you know how to build and maintain strong relationships
Experience with CRM
At Cook'd, this is on the menu:
Our teams forge connections internally.
Fun, fast-paced and supportive, the Cook’d culture is about movement, growth and about celebrating every aspect of our CKDer’s. Thanks to them we stay one step ahead of the competition.
Benefits:
Competitive salary package
Great opportunities for career progression
Corporate events
Job Types: Full-time, Permanent
Pay: £34,000.00 per year
Benefits:
Canteen
Casual dress
Company events
Company pension
Free parking
On-site parking
Work from home
Schedule:
Monday to Friday
Supplemental pay types:
Bonus scheme
Performance bonus
Education:
A-Level or equivalent (preferred)
Experience:
Account management: 2 years (preferred)
sales: 1 year (preferred)
Work authorisation:
United Kingdom (required)
Location:
Hemel Hempstead (required)
Work Location: Hybrid remote in Hemel Hempstead
Reference ID: CKD Strategic Account Manager
Expected start date: 17/06/2024
