Admin & Front of House Staff Member
4 days ago
Tintagel
About the job
We are seeking a dynamic and highly organized individual to join the team at Camelot Castle Estate in a combined role as Admin & Front of House Staff Member. This is a unique opportunity to work at a historic and prestigious property, where you will be involved in both administrative tasks and providing excellent service to our guests. It is a full-time all-year-round position.
The ideal candidate will have strong organizational skills, a friendly and welcoming demeanor and the ability to multitask effectively. As part of our team, you will be a key point of contact for both visitors and guests, ensuring a seamless and memorable experience at our estate. Key Responsibilities:
Administrative Duties:
Manage and organize day-to-day administrative tasks, including guest bookings, reservations and maintaining guest records.
Answer emails, phone calls, and inquiries in a timely and professional manner.
Handle check-in/check-out procedures, ensuring all guest details are accurately recorded and processed.
Ensure smooth operation of office systems, including managing guest accounts, invoices and payments.
Front of House & Guest Services:
Welcome guests on arrival, providing them with a warm, friendly and informative experience.
Perform check-ins and check-outs with efficiency and professionalism.
Serve guests at the bar and cafe, making coffees, cocktails, and assisting with food and beverage orders.
Assist guests with special requests, including booking services, arranging transportation and providing local information.
Conduct tours of the estate, showcasing its history, features, and amenities.
Ensure the front of house area is clean, organized, and presentable at all times.
Respond to guest inquiries and resolve any issues or concerns in a prompt and courteous manner.
Collaborate with other team members to ensure that guests have an exceptional experience during their stay. Working Environment:
This position will require both office and front-of-house work and involves a mix of administrative duties and guest-facing responsibilities.
You will be part of a small, dedicated team, and will have the opportunity to contribute to the success and reputation of Camelot Castle Estate. Why Work With Us?
A unique opportunity to work at an iconic and privately-owned property.
A supportive and collaborative team environment.
The chance to enhance your skills in both administrative tasks and customer service within the hospitality industry. If you’re a friendly, organized individual with a passion for providing excellent service, we would love to hear from you! Number of positions: 2 £30,960 annual salary Live-in option available at £74.62 per week - Meals on duty - Tips - 28 days paid holiday - Staff discount Department: F&B service Customer Service Host/Hostess About you
Previous experience in a customer-facing role, preferably in hospitality or administrative positions.
Strong organizational and multitasking skills with an ability to work independently.
Excellent communication and interpersonal skills with a focus on customer service.
Ability to work in a fast-paced environment, maintaining a calm and professional demeanor.
Barista and bartending experience is preferred but not essential.
Flexibility to work weekends and holidays as required. Language required: English. Russian is a plus The company
THE HISTORY OF CAMELOT CASTLE In 1894, A Company was formed by Sir Robert Harvey an Entrepreneur, who made his fortune in South American mining, to build Camelot Castle. Designed by Silvanus Trevail, a leading Victorian architect of the day, the castle was completed and opened at Easter 1899, taking five years to complete. From the day of its opening, Camelot Castle was one of the most sought after destinations and places to stay in the Victorian and Edwardian world, with stars and luminaries of the age spending weeks at a time often bringing their staff and friends for the summer and in the winter for Christmas. Films such as ‘Knights of the Round Table’ starring Ava Gardner, ‘Dracula’, starring Sir Laurence Olivier and many others have been filmed here. Camelot Castle has inspired artists and lovers of beauty for decades. One Hundred years after its construction in February 1999 while visiting Tintagel Island as part of his research into the true source of creativity, John Mappin, of the Mappin and Webb, Diamond, Jewelry and Silver dynasty and Crown Jewelers, acquired Camelot Castle and the adjoining lands and estates as a private residence for his family. Camelot Castle was at that time in 1999 acquired with the specific purpose of being a family home. It was several months later, having observed firsthand how much others enjoyed the location and how their friend, Artist Ted Stourton’s creativity had blossomed, as a result of discoveries made by the family in relation to a person’s creativity, that John and Irina Mappin decided that rather than run Camelot Castle as a private home, they would share it with others, so others too could enjoy their home and experience the beauty and atmosphere of this unique treasure. It was clear that the inspirational potentials of Camelot Castle for others was totally unique. To help with this growth they loaned some of their personal family household staff to help in the additional administration and care of additional guests. Today, nearly fifteen years later, while it is still the family home, hundreds of people have had the opportunity to stay at Camelot Castle and several more rooms have been made available for guests. Recently, due to the popularity of Ted Stourton’s art and how the market is staring to view it the family has embarked on a full historic restoration of Camelot Castle and the surrounding Estates. This saw the opening of the Golden Age Bar and The Explorers Tea Room which welcomed to Camelot Castle even more guests. The full restoration of the Camelot Castle Private Family Drawing Room - The Infinity Salon or Blue Room, as it has come to be called, is a spectacular and award winning example of Victorian and Edwardian historic restoration and has set the standard to which every part and room of Camelot Castle and its estate will be restored by the family. Over the coming months and years guests will see a total and detailed restoration of every part of this Castle - this is made possible, in part, by Collectors of Ted Stourton’s art who themselves through their patronage become part of this great purpose. Camelot Castle is still today managed by the family’s private household staff and they do a wonderful job looking after our guests. Most of our staff have been with us for many years. Indeed they cannot be praised enough for maintaining the standards and atmosphere of a private home with extraordinary attention to detail, while at the same time welcoming guests from all over the world. One of the great purposes of creativity is to share beauty with the world and it is our hope that you have as much pleasure visiting our home as we have had in sharing it and that you find here inspiration in relation to beauty and creativity, that is truly here for all to experience.
