Customer Demand Planner (CDP)
6 days ago
Paisley
Paisley, Renfrewshire, UK The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world‑class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes. • Be the trusted authority of demand forecast, managing a detailed rolling 3‑24 month plan using historical data, customer forecasts, and industry insights., • Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal., • Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits., • Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan., • Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners., • Interface and collaborate internally with Product Demand Planners and Product Managers., • Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products., • Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit., • Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies., • Monitor short‑term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials., • Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seamless supply chain interaction., • Participate in crafting the 'CDP Playbook' for consistent training and standard work across the team., • Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics., • Work with customers to acquire current inventory levels of Thermo Fisher BioProduction‑based products regularly., • Investigate and communicate lead‑time changes to customers for efficient order placement and forecasting integrity., • BS/BA degree in supply chain, operations management, engineering, business administration., • 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role., • Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts., • Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights., • Proven customer interpersonal skills and agility in helping to solve customer concerns., • Outstanding teamwork skills both inside and outside the organization., • Demeanor geared towards achieving outcomes and driving improvement., • Proficient in using Microsoft Office applications and ERP systems., • Experience in the Pharma/Biotech industry., • Familiarity with Demantra or other Demand Planning Tools., • Salesforce.com CRM experience., • Power BI experience., • Professional certification such as CPIM or CSCP. #J-18808-Ljbffr
