Bar / Waiting Staff
2 months ago
£9.5–£11.5 hourly
Full-time
Kingston upon Thames
Pop Playrooms is creating an exciting and vibrant hospitality & leisure concept, built around our ideology that nothing brings people together like music and play!
We’re building our team and we want ‘Pop’ People. Energetic, sociable, competitive, self-directed, imaginative and guest-focused. Our kind of person is the best version of you, idiosyncrasies and quirks included! The successful candidate(s) will be responsible for providing an exceptional guest experience, from check in, preparing and serving beverages to end of game play as well as, and ensuring that the venue is kept clean, tidy and is running efficiently. A passion for music, games and competitions is a must!
Key Skills, Requirements and Responsibilities:
· Providing a warm welcome and excellent customer service to all guests
· An upbeat, friendly and positive attitude, with the ability to work effectively as part of a team.
· Brilliant Multitasking ability and memory, able to memorise recipes and specs, and prepare the variety of beverages to a high standard.
· Able to take orders, operate the point-of-sale systems and process credit and debit transactions in a timely manner to reduce guest wait times.
· Maintaining the cleanliness and organisation of the venue, including the bar, toilets and gaming areas
· Keeping track of inventory levels and restocking supplies as necessary
· Keeping up to date with product knowledge, including new menu items and promotions
· Following health and safety guidelines and procedures, including food safety regulations and Licensing.
· Assisting with opening and closing duties, including cleaning and preparing the venue for the next day’s business.
· Handling complaints and queries in a professional and timely manner.
· The ability to work flexible hours, including weekends and holidays.
Other Duties;
· Checking Identification and enforcing age restrictions for alcohol service
· Adhering to all legal and regulatory requirements related to alcohol, health and safety, licensing, food safety and allergens laws and regulations.
· Participating in regular training sessions and completing courses relevant to your role
· Actively engaging with Company social media and promotional strategies, including but not limited to engaging with posts, and sharing of live events and promotions.
· Strong attention to detail and the ability to work in a fast-paced environment.
· Adhere to reasonable instruction or requests from a member of the management team given, in a timely manner and to a high standard.
Qualifications / Experience:
· Experience as a Front of House Staff member or Bar staff in a similar hospitality setting is preferred but not essential.
· Familiarity with point-of-sale system is desirable but not essential.
· Completion of relevant training programmes and certification in alcohol service is desirable but not essential.
· Excellent communication, interpersonal and customer service skills, with the ability to build rapport with guests.
· An energetic and positive attitude, with the ability to self-motivate and work effectively as part of a team.
· A good understanding of health and safety regulations and procedures.
If you are a friendly and customer-focused individual with a passion for people, games, drinks and hospitality, we encourage you to apply for this exciting opportunity as a Front of house team member.