... complaints resolution within the branch and take ownership of escalated complaints • Manage the administration of all business systems and processes, company policies, procedures and relevant ...
Regular audits of service standards, as well as handling feedback and managing any compliments or complaints, are integral to maintaining excellence across all locations. This is a dynamic role for a ...
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme
Oversee site audits, compliance documentation, and customer visits, managing KPIs, complaints, reviews, and ensuring timely audit closeouts. * Collaborate with the Site Technical Manager to meet ...
Resolving customer complaints, concerns, or issues promptly and satisfactorily. * Product Knowledge: Maintaining up-to-date knowledge about the products or services offered. * Cross-selling and ...
Ensure that all complaints raised by, or on behalf of a client, are resolved in accordance with company complaints procedure * Manage control of stock ensuring that correct stock products and levels ...
This role could include working on quality systems (such as batch release, product complaints, artwork approval, change control, deviations, vendor management, document management) and also ...
Handle complaints with Senior Manager * Make best use of the devices provided by the company to accomplish sales goals SKILLS * IT skills (excel/word) * Solid comunication and interpersonal skills
Handle client complaints and resolve issues efficiently and professionally. * Participate in business development, marketing, and networking activities to grow the practice. * Ensure confidentiality ...
Solving pharmacy service-related patient queries and complaints * Ensuring adherence to SOPs to medication handling, storage, dispensing and documentation Qualification/Experience for Role: * Master ...
Drive improvement across file audit completion and pass rates, complaints outcomes, AR oversight, regulatory breaches. Ensure root cause and trend analysis is performed. * Build effective ...
Offer legal consultations to department heads, advising on disputes, legal complaints, and conflicts between employees and the organisation. * Recommend appropriate actions in disputes, such as ...
Complaints handling in the first instance * Maintaining each property record so that all information and updates are available to other members of the team and the front office where appropriate
Responding to complaints, investigating where necessary * Holding meetings with key stakeholders such as residents, RMC/RTM, clients, contractors. * Oversight of budget, cost control, including ...
Prioritise guest satisfaction by managing guest feedback, resolving complaints, and ensuring that service levels consistently exceed expectations. * Financial & Budget Management: Oversee and control ...
Handling employee complaints, managing grievance procedures, and facilitating mediation with other stakeholders, preparing cases for Employment Tribunals if required * Investigating and resolving ...
Respond to occupier feedback, ensuring that any complaints are resolved quickly and appropriately. Assist the Senior Property Manager in financial management of the contract, including apportionment ...
Must have basic knowledge of the FCA Handbook Administrative Compliance tasks Compliance Generalist Handling complaints Support the team with Compliance Monitoring Reviews Assist with Regulatory ...
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Efficiently fix delivery issues, transaction problems and resolve ...
Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Keep records of customer interactions, process client accounts and ...
... complaints Relationship management Build effective relationships with external and internal customers of the FSSC Promote a culture of service excellence Ensure service agreements are upheld by the ...
Proven ability to handle complaints professionally and maintain calm under pressure * Experience using CRM tools (Zendesk preferred) * Ability to multitask and maintain high attention to detail * A ...
Comply with agreed client service levels including timely and accurate response to client queries and referrals and investigation and resolution of complaints and service failures * Act as team ...
Ensure any enquiries / complaints are appropriately recorded, managed and resolved in a timely manner. * Assist with the resourcing of the office reception and act as receptionist to welcome visitors ...