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David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. Position: CRM & Tech Support Administrator Location: Remote from anywhere in the world Employment type: Service Agreement/Self-employment (no Employment contract option available) Remuneration: Fixed monthly payment RESPONSIBILITIES: Manage and maintain the company's CRM system, ensuring optimal functionality and data integrity Configure and customize system settings based on user needs and business requirements Create and maintain user profiles and manage access permissions Generate reports and analyze data to provide insights into client behavior and trends Provide ongoing training and support to users on CRM functionalities Provide prompt and courteous technical support to clients, troubleshooting and resolving issues related to the trading platform, account management, and other functionalities Communicate effectively with clients to understand their issues and provide clear solutions Document and escalate complex issues to the appropriate technical team members Maintain and update knowledge base articles and FAQs Stay up-to-date on company products and services REQUIREMENTS: Minimum 1+ year of experience as a CRM administrator or similar role Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity Excellent command of English language Demonstrated proficiency with a leading CRM platform (e.g., Salesforce, HubSpot) Strong understanding of CRM best practices and data management principles Strong understanding of computers and basic troubleshooting techniques Excellent organizational and communication skills OFFER: Competitive remuneration An opportunity to build a company and grow in it Private medical insurance The freedom and flexibility of fully remote work Collaborative and supportive team environment
Position Overview: We are seeking a talented and enthusiastic Web Developer to join our growing team. The ideal candidate is passionate about web development, stays updated on industry trends, and possesses a strong foundation in both front-end and back-end technologies. Responsibilities: Collaborate with cross-functional teams to understand project requirements and objectives. Develop responsive and scalable web applications using the latest technologies. Translate design mock-ups into interactive and functional web experiences. Write clean, maintainable, and efficient code. Collaborate with UI/UX designers to implement visually appealing interfaces. Optimize applications for performance, speed, and scalability. Troubleshoot and debug issues as they arise. Stay informed about emerging technologies and industry trends. Qualifications: Diploma in Computer Science, Web Development, or a related field. Proven experience as a Web Developer with a strong portfolio. Proficient in front-end technologies such as HTML, CSS, JavaScript, and related frameworks (e.g., React, Angular, or Vue.js). Experience with back-end technologies and server-side languages (e.g., Node.js, Python, Ruby, PHP). Knowledge of database systems (e.g., MySQL, MongoDB). Familiarity with version control systems (e.g., Git). Strong problem-solving skills and attention to detail. Excellent communication and collaboration abilities. The above description is a brief overview of what we are looking for.
Responsibilities: Assist in achieving sales targets and promoting products. Provide excellent customer service and handle inquiries. Manage inventory and coordinate with suppliers. Train and support sales staff. Oversee store operations, including technical support and repair services. Analyze sales data and propose strategies for growth. Collaborate with the team to implement marketing initiatives. Qualifications: Previous retail management experience preferred. Strong sales and customer service skills. Knowledge of mobile devices and laptops. Proficiency in inventory management and basic computer applications. Flexible availability, including weekends and holidays. Bachelor Degree Preferred.
We are currently looking data cabling engineers to work in / around the Southampton area therefore you must be located within this area. This position will be a role for an ambitious and enthusiastic applicant. Many opportunities could become available for growth within the company if you prove a good work ethic and become part of the team. The role is field-based therefore you will be travelling throughout the UK. You will work alongside our senior engineers and supervisors. What you will be doing On a day-to-day basis you will be responsible for: - - Installing category 6 and category 6a cable. - Installing fibre optic cable. - Testing copper and fibre cables - Keeping customer documentation up to date - Working in commercial premises in the South/South West of England - Racking, stacking and patching equipment in comms rooms Who we’re looking for To be successful in this role you will: - Have a minimum of 2 years experience installing structured cabling. - Industry certification (CommScope, Panduit, Leviton) would be an advantage but not essential. - Be an ambitious individual ready to work solo and as part of a team. - Have a good knowledge of Microsoft Excel, Microsoft Word and general computer use (Fluke LinkWare Live would be an advantage). - Be a well-mannered, polite and smartly presented individual. - Have high attention to detail. - Be based in/around the Southampton area. - Full UK driving license and own car essential. - Be legally authorised to work in the UK. - SC Cleared (or willing to undergo full SC clearance/background checks in accordance with local laws/regulations). - Available for interview immediately with a view to starting on 18th March. About The Company Protek is a leading network design and installation company that partners with the best manufacturers in the structured cabling industry. We look after many large tech companies across the UK and throughout EMEA We are a team of highly trained and accredited Designers, Project Managers and Installers who have been delivering the best-in-class cabling installations and network designs across the UK & EMEA region for over two decades. Within the company, we are a small team of friendly, dedicated and hard-working individuals. Our head office is located in North Baddesley near Southampton and we work within the UK, Europe, The Middle East, Asia and the USA. Benefits This job offer is initially for 1 month from 18 March 2024 with the opportunity to become a full time position and would include the following: - - £25,000 per year pro rata - 20x days paid holiday pro rata - Having the chance to take part in training and build your career - Experience working with and learning from some of the best industry professionals. Important: If you would like to apply for this job, please add a cover letter detailing why you have applied for the position and why you think that you are the right candidate. STRICTLY NO AGENCIES
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Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy