Customer assist jobs in Guildford

Production Engineer Product development is core to our existence, and we have introduced a significant new product nearly every year since our origins in the early 80's; our Mostrak test system has been through constant cycles of renewal, whilst always retaining compatibility. We operate seamlessly between our Engineering, Manufacture and Test, Customer Support and Technical Sales groups. Our success also lies in investing in and working closely with our external manufacturing base to ensure we are as responsive and nimble as possible whilst drawing on the experience and production efficiency of our family of dedicated CEM partners and OEM manufacturers. Above all, ipTEST is responsive. About this role: The Production Engineer will report directly to the Production Engineering Manager and will be responsible for the implementation of production working instructions, leading productivity improvements, continues improvement, including new product introduction and working on projects, improving quality. Production Engineering defines and works out how the product will be manufactured, serviced, and integrated in a system. This will include design of packaging, ensuring the right quantity of components/products are delivered and aligned to support the speed of the production line. The Production Engineer will review efficiencies and eliminate waste within the manufacturing process to deliver high quality products/components to clearly defined standards. Roles and Responsibilities: - The ability to engage across multiple functions, as a team player. - NPI Engineering and New Product Introduction experience. - Experience in managing multiple parts in-load packages, and ability to project plan. - Good work ethic and a positive attitude. - Excellent verbal and written communication skills and the ability to interact professionally with senior managers, and subject matter experts. - Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements. - Ability to produce high quality and accurate work instructions as well as reviewing relevant documentation. - Knowledge of Drawing packages, BOM’s, Wiring schedules. - Producing operator assembly guides, production aids and jigs. - Confidence to deliver results independently and as part of a team. - Ensure product and process quality meets the required specification. - Lead and support continuous improvement initiatives, problem-solving, and process enhancement efforts. - Investigate production issues, provide technical support, and deliver training to the team where required. - Produce reports and present project progress at meetings. - Product and process quality meets specifications required. - Undertake special projects as required. - Contribute to continuous improvement activities. - Undertake continuous training and development. - Perform root cause analysis and resolve problems. - Ensure all product and system requirements are considered from the initial product conception to the finished result. Qualifications & Educational requirements: - Ability to create Bills of Materials and add new parts using the in-house systems. - Strong knowledge of electromechanical systems and production processes. - Proficiency in problem-solving and continuous improvement methodologies. - Ability to manage multiple tasks and prioritize effectively. - Customer focus - ability to build and develop customer & supplier relationships. - Organisational agility. - Problem solving ability. - Logical thinking. - Effective time management. - Results driven outlook. - Excellent attention to detail, and the ability to follow instruction. - Excels in teamwork and can work confidently as an individual. - Able work under pressure and meet short deadlines. - Able to read engineering drawings and processes. - Previous experience working in a machining and assembly environment. - Good understanding of best practice within a manufacturing environment. - Previous experience in NPI, Process engineering, Projects, and manufacturing. - Excellent communication skills with the ability to interact verbally and in writing with customers, suppliers, colleagues, and external contacts at all levels. - Familiarity with electrical and electronic components and assembly techniques. - Good level of negotiation skills with external suppliers. - Computer literacy. - Strong problem-solving skills and logical approach. - Ability to work in a diverse and dynamic environment. - Team working skills. - Analytical skills What’s in it for you: This is a full-time position with competitive compensation package, excellent benefits including medical, dental and vision insurance, Group income protection and Life Assurance, 4 x base salary. 25 days annual leave, on-site parking. ipTEST has a great company culture and is located in a beautiful research park environment. Our core values are approachability, teamwork and learning. ipTEST provides additional benefits including an Employee Assistance Program, regular social and sports events, an active employee committee and much more.

Enovis™ (formerly DJO Global) is an innovation-driven growth medical technology company that develops clinically differentiated solutions that deliver measurably better patient outcomes and more efficient workflows. A culture of continuous improvement, talented employees and innovation is the driving force behind the company's products, services, and integrated technologies for an active lifestyle. We're looking for a junior repair technician to join our UK team! This person will assist our team in troubleshooting, building, repairing and/or testing a wide range of electronic and/or precision medical equipment in a workbench environment. You will work with the warehouse team to ensure that high-quality work is delivered within agreed timelines. The primary focus of this role is to maintain after sales activities and achieve Customer satisfaction. Your Responsibilities: - Establish failure finding faults on returned devices. - Perform mechanical/electrical repairs. - Complete functional testing. - Administer paperwork for traceability of the repairs (Oracle, Agile) and for shipping documents (customer reports, delivery documents, customs clearance). - Manage reprocessing of our Rental/Loan/Trial fleet of devices. - Assist with spare part warehouse inventory and management. - Support the warehouse team for end of period. - Accompany the field sales team on customer visits on request. - Work closely with the customer service teams. - Assist in documentation preparation for QA. - Support on analysis reports and feedback adequate information. Requirements : - Technical education diploma or equivalent. - Certificate in electronics/repair program preferred. - Ability to troubleshoot, test and repair technical equipment. - Ability to work independently. - Good organizational skills and the ability to multi task. - Good analytical, communication and reporting skills. - Awareness of electrical and mechanical health and safety issues. - Self-organized, problem-solving, team player, and motivated. - Available to travel abroad for training.