Are you a business? Hire customer complaints candidates in Birmingham
· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.
Our team is the best in the industry – is it time for you to join us? The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of ...
Your role as Senior Customer Complaints Officer will be crucial in helping us to improve the customer experience for all of our customers. You'll also help us mitigate against reputational risk ...
COMPLAINTS HANDLER WARWICK, WARWICKSHIRE -HYBRID ROLE 2 DAYS WORKING FROM HOME (WFH) BASIC SALARY ... Are you skilled at not just addressing issues, but also ensuring that customers leave feeling ...
Acknowledging and resolving customer complaints. * Keeping records of customer interactions, transactions, comments and complaints. * Communicating and coordinating with colleagues as necessary
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Manage customer complaints, offer quality resolutions, and investigate to highlight root causes of complaints. * Review all enquiries received and offer advice/ support to colleagues across the ...
Complaints & Customer Care Administrator - 4 months temporary to perm - Immediate start - Coventry based - 9am - 5pm some Hybrid working will be available paying £12.20ph. Our client have a brand ...
Managing formal customer complaints to resolution in line with ABTA guidelines. * Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and ...
Are you experienced in managing high level customer queries, resolving complaints, and ensuring a great customer journey? Do you have leadership experience in a customer service environment ...
Ensuring a good knowledge of all facilities and processes in order to deal with customer's queries, complaints and compliments in line with company procedure. * Always demonstrate World Class ...
Handle escalated customer complaints and enquiries, providing effective and timely resolutions. * Monitor and analyse team performance, identifying areas for improvement and implementing strategies ...
Handle, resolve, and document all customer complaints. * Manage customer orders and inquiries using SAP. * Ensure accurate completion of supplier-to-retailer transactions. * Investigate and resolve ...
Address customer complaints and non-conformities promptly and effectively, ensuring customer satisfaction. * Client Liaison: Engage with clients on technical and quality matters, addressing queries ...
Investigating and resolving customer complaints then closing support tickets * Maintaining a database of customer information * Escalating inquiries to the appropriate team, when necessary * Checking ...
Handle and resolve customer complaints, inquiries, and issues in a timely and professional manner. * Build and maintain strong relationships with customers to ensure their needs are met
Dealing with customer complaints and non-conformities swiftly, proactively and positively. * Attend weekly production meeting with a view to knowing where each job is. * Keeping manufacturing ...
Handle, resolve and record all customer complaints. * Customer and Order management via SAP. * Ensure accurate completion of supplier to retailer transactions. * Investigate and solve disputes within ...
... complaints • Supporting other departments during holidays • Attending open days Skills and Experience • Experience of working within a telephony customer service environment • Team working ...
This role demonstrates our commitment to putting our customers at the heart of everything that we ... Complaints system is maintained appropriately regarding FCA regulatory complaints * Support wider ...
Handling customer complaints competently. * Handling customer enquiries or providing quotes. * Talking to carriers, chasing deliveries, POD; s or bookings, * Communicating with internal teams ...
Troubleshoot and resolve customer complaints including future corrective action * Work closely with the pricing and procurement teams on quotations and tender responses * Focus on building ...
Be responsible for ensuring that the quality of the product and service to the customer is maintained at the highest possible standards targeting 96% DOTIF ...
Resolve complaints to the satisfaction of the client, customer, third party and/or the Company by determining and instigating the appropriate corrective action * Respond to each complaint by letter ...