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The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
Job Description: - directly supervises and coordinates the activities of sales and related workers; - establishes and monitors work schedules to meet sales and productivity targets; - liaises with managers and other departments to resolve operational problems; - determines or recommends staffing and other needs to meet sales and productivity targets; - reports as required to managerial staff on departmental activities. - responsible for liaising with commercial team/suppliers regarding the ordering of stock and stock control, and with risk management regarding performing monthly stockades - Supporting the line manager in recruitment of new team members Requirements: - You will possess excellent customer service skills and the ability to show resilience under pressure - You will be self-reliant with the ability to use your own drive and initiative to resolve problems - Excellent written and numerical skills
Please note this position is for candidates who can drive and have access to their own car they are willing to use. If not your application will not be considered. Here are a few of the reasons why the Bright & Beautiful team of Domestic Cleaners (HouseKeepers) love working for us! · Holiday pay · Family friendly hours · No evenings or weekends! · Full training · Company uniform · Full employment contract · Supportive team and great managers Due to our continued success, we are proud to announce the expansion of our team of Domestic Cleaners. We are recruiting for part time positions covering Walthamstow, Waltham Forest, Leytonstone, South Woodford and surrounding We are looking for individuals who would be available Tuesday - Friday between 9:30/10am to 2:00/2:30pm, we are flexible with the working hours we can offer. Could this be the ideal role for me? At Bright & Beautiful, we promote a fantastic team working environment so when you join our team you will truly become part of the family. We pride ourselves on our meticulous standards and have a real dedication to providing a professional service. If you have an affinity to our values, this could be the ideal role for you. As a Domestic Cleaner, you will require the following skills and experience: · A keen eye for detail · Meticulous standards · A positive and courteous attitude · An energetic and efficient approach to work · Be a great people person We are looking to speak to drivers, care home team, housekeepers and candidates with waiting on and customer service experience. If you want to contribute to our award-winning business, we would love to hear from you. Please note: All individuals will be required to complete a DBS check before starting employment. Payment is monthly via BACs NOT cash in hand.
Job Summary: We are seeking an experienced and passionate restaurant manager to oversee the daily operations of Five Lads. The ideal candidate will have a strong background in restaurant management, exceptional leadership skills, and a commitment to delivering high-quality food and service. Responsibilities: Operational Management: Plan, direct, and coordinate all aspects of restaurant operations to ensure smooth functioning. Oversee food preparation, cooking, and presentation to maintain high standards of quality and consistency. Monitor inventory levels, order supplies, and manage stock to prevent shortages and minimize waste. Ensure compliance with food safety and hygiene standards, as well as health and safety regulations. Customer Service: Foster a customer-centric environment by providing exceptional service and resolving customer complaints or concerns promptly. Interact with customers to gather feedback, address inquiries, and enhance overall dining experiences. Collaborate with the marketing team to develop strategies for attracting and retaining customers. Staff Management: Recruit, train, and supervise restaurant staff, including kitchen and front-of-house personnel. Schedule shifts, assign duties, and oversee employee performance to optimize productivity and efficiency. Conduct regular performance evaluations and provide ongoing coaching and development opportunities. Financial Management: Develop and manage budgets, revenue targets, and cost-control measures to achieve profitability goals. Monitor sales trends, analyze financial reports, and implement strategies to maximize revenue and minimize expenses. Ensure accurate cash handling procedures and maintain records of daily transactions. Menu Development: Collaborate with chefs and culinary team to create and update menu offerings based on customer preferences, seasonal ingredients, and culinary trends. Evaluate the range and quality of meals and beverages to ensure they meet Five Lads' standards of excellence. Catering Services: Coordinate catering services for special occasions, including parties, events, and corporate functions. Consult with clients to understand their requirements and tailor menus to suit their needs. Oversee the execution of catering orders, ensuring timely delivery and customer satisfaction. Qualifications: Proven experience as a Restaurant Manager or similar role in the food and beverage industry. Strong leadership abilities with excellent communication and interpersonal skills. In-depth knowledge of restaurant operations, including food preparation, service standards, and health regulations. Proficiency in financial management, budgeting, and cost analysis. Ability to multitask, prioritize tasks, and work effectively under pressure. Flexibility to work evenings, weekends, and holidays as needed.
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