Customer service experience jobs in Ilford

Field sales representative (health) | 50-180k ote if you are passionate about selling - we have space for a high-performing sales representative in our team. The industry is niche. The products are world-class & exclusive to our company across the uk. Areas: london, north east, north west, yorkshire, east midlands, west midlands, south east, east of england, south west our range of natural health supplements includes vitamins, minerals, herbal remedies, and other wellness products. Our hero product is a premium adhd & ptsd supplement, proven by science and backed by leading research. As a sales representative, your primary focus will involve prospecting, contacting, and securing sales of natural health supplements among stores, practitioners and pharmacies. Your role will entail generating leads, nurturing client relationships, and ultimately closing deals to drive revenue growth for the company across product lines. We have a specialist product, with specialist clientele. Work at your own pace, and deliver on schedule to make great pay and be part of a high performing team in the nutrition and pharmaceuticals space. Key responsibilities: identify and qualify potential clients within the natural health supplements sector, including retailers, health food stores, wellness centres, and online platforms. Initiate outbound sales calls and emails to introduce our range of natural health supplements and articulate the benefits of partnering with us. Tailor sales pitches and proposals to address the specific needs and goals of each client, leveraging your knowledge of natural health and supplements. Negotiate pricing and contractual terms to finalise sales agreements, striving to meet or exceed predefined sales targets. Deliver exceptional customer service throughout the sales process, maintaining regular communication with clients and offering timely support. You need to be: outstanding communication and interpersonal skills, enabling you to establish rapport and foster trust with clients. Self-motivated and results-driven, with a demonstrable track record of achieving or surpassing sales objectives. Strong negotiation abilities and adeptness in closing deals, with the resilience to overcome objections and secure commitments. Capability to work independently and collaboratively within a dynamic, fast-paced environment with great time management skills. This role operates on a commission basis, providing limitless earning potential based on individual sales performance. You will receive a huge commission for each successfully closed sale of natural health supplements or digital advertising services, with ample opportunities for increased earnings through stellar sales achievements. £500 - £5,000 ote weekly. Impressive sales agents will be brought on-board full time at the first opportunity.

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.

Job Description: - directly supervises and coordinates the activities of sales and related workers; - establishes and monitors work schedules to meet sales and productivity targets; - liaises with managers and other departments to resolve operational problems; - determines or recommends staffing and other needs to meet sales and productivity targets; - reports as required to managerial staff on departmental activities. - responsible for liaising with commercial team/suppliers regarding the ordering of stock and stock control, and with risk management regarding performing monthly stockades - Supporting the line manager in recruitment of new team members Requirements: - You will possess excellent customer service skills and the ability to show resilience under pressure - You will be self-reliant with the ability to use your own drive and initiative to resolve problems - Excellent written and numerical skills

Primarily, our business activities are acting as newsagents. We sell newspapers, magazines and comics as well as stock confectionery and tobacco products. Also sell a variety of products such as: stationery, stamps and greetings cards, toys and gifts; it is more like a versatile retail business involves checking of newspaper/magazine deliveries from wholesalers. Organising home delivery routes and delivery teams. Running a newsagent is a people and community-orientated business. We hold stocks of different items by identifying the different types of potential customers living and working in the catchment area where we locate. We are near the train station that has a high concentration of offices and other workplaces.