Customer service team member jobs in United Kingdom

Ehla is looking for the next bright, enthusiastic Team Member to join our friendly and hardworking Street Food team. A customer facing role, located in various sites across South East and East London. Requirements: - Excellent customer service skills - Good English language skills - Ability to work as part of a team - Food service and handling skills - Good time keeping skills - An interest in food - Keen eye for detail and cleanliness The role requires you to arrive on time at one of our busy market locations and to help 1 or multiple colleagues to set up the outdoor location ready for service. Service is fast paced and above all tackled always with a smile, with a huge focus on our lovely customers. During service you will be required to prepare wraps and salad bowls, take payments and to generally run the FOH while a colleague runs the BOH. Great team work between FOH and BOH is key in order for service to run smoothly. Throughout the day you must make sure to keep the entire service area clean and tidy, stopping service quickly for a minute or 2 to clean is absolutely acceptable. Cleanliness is of top priority when serving food! After service you will help your colleague to clean and pack down for the day. Cleaning all equipment and surfaces before helping your colleague load all the equipment away. Bonus': - One free meal on every shift - Free transport to locations from our Woolwich unit - Cash bonus' for the whole team if targets are met - Wage is always assessed and can increase depending on focus, reliability, skills and longevity.

FRONT OF HOUSE TEAM MEMBER/COOK. Up to £11.5p/hour Based in: Events and festivals across the UK OUR BENEFITS INCLUDE: free meal a day, -40% off the bill when not on shift, always promoting our team from within, reco scheme (£50 p/referee), 28 days of holidays, a new bonus scheme for the management implemented this year up to £2,400 p/year, staff parties and, the opportunity to do shifts at the biggest festivals and events in London and other cities within the UK: Glastonbury, British Summer Time, Boardmasters and many more! ABOUT YOU We are looking for passionate individuals in customer service and cooking. Previous experience dealing with customers and preparing dishes is ideal. However, we are open to training the right person for the role. ABOUT THE ROLE - You will be serving customers with the best attitude. Focus on providing a good experience and up-selling our menu - Receiving cash and card payments - -You will be working under pressure and working standing during the shift - You will be cooking using fryers and hot griddles. - Chopping vegetables and doing food prep - Handling different types of dishes, including meat and pork - Deep cleaning at the site

We are independent Asian tea bar and patisserie located in Canary Wharf and we offer a range of world-class tea, coffee and a unique range of tea based cakes. Currently we're looking for full-time team member who can work from 11:30-20:00 Monday to Friday. Each team member is an active staff in the shop and will be covering a wide range of responsibilities, including: - Daily Opening/Closing - Coffee and Tea making (no prior experience is required but good to have) - Cleaning - Customer services - Food hygiene record keeping and tracking Job Types: full-time Working hours: 11:30am-8pm (Monday to Friday) Required Education, Skills and Qualifications: - Prior experience in a restaurant or cafe preferred. Either in the front or the back of the house. - Food Hygine awareness is required.

Hello, We are looking for Full time/Part time Retail team members for our Bankside branch, located between London bridge and Tate modern. Previous experience in customer service and Barista skills are required. Flexible Shifts? Yes! Friendly? Yes! Vibrant? Yes! A dedicated career path will assist you to grow within supportive and busy environment Our Retail Team Members are the face of our stores who delivers amazing customers services in a friendly environment and are people focussed. FOR YOUR DEDICATED WORK WE CAN OFFER YOU Benefits as a Retail Team Member at PAUL-UK BONUS • Flexible working hours • Generous and highly competitive hourly bonus • Free Food! Breakfast or Lunch when on duty. • Unlimited free Hot Drinks! Tea and Coffee on the days worked. • 28 days holiday BENEFITS • 50% discount on all PAUL UK products for you and an additional person of your choice • Summer and Winter Party for the whole company • Discounted gym membership • HSF Healthcare Scheme • Discounts on London attractions, restaurants, retail and even holidays • Mental Health First Aid team and employee assistance programme to support with well-being • Refer a Friend Scheme • Career Path with clear routes for all shop-based roles • Actively be part of a company that partners with Charities such as Too Good To Go and The Felix Project

We are looking for a new person to join our Comptoir team in Bermondsey street and London Bridge. Our small family run business is based in Bermondsey, close to London Bridge. Here we have our kitchen and shops, The right candidate for this job is someone with happy disposition who loves food, friendly customer service and has high cleanliness standards. Applicants must be able to wake up early and always serve each customer with a smile. If you think this sounds like you then I look forward to hearing from you! We are looking for a person that can start immediately.

Full time team members needed for Paul Express in Tottenham Court Road. Shop is currently operating on two shifts, 6am till 3pm and 7am till 6.30pm. Full training given. PAUL UK, the French family owned Artisan Bakery & Shop, are looking to recruit some great people, if you love great quality food and have a passion for excellent customer service then working for PAUL UK is the place to be. We offer support, coaching and training to help you reach your potential, flexible hours and competitive rates of pay. As our Retail Team Member you will contribute to increasing the sales of the shop through providing high quality food, sharing product knowledge, excellent displays, exceptional customer service, and working as part of a team. Retail Team Member - Key Responsibilities: - Providing an excellent experience to each and every customer who visits the shop, ensuring that all customer needs are exceeded at all times - Assisting customers with all requirements by offering suggestions & demonstrating great product knowledge at all times; assisting customers with requests and ensuring these are catered for - Producing great quality coffee & other drinks in line with our recipes The bread and butter; - Passion for food & drink quality - Passion for providing an excellent customer experience - Good communication skills including verbal English - Outgoing & lively personality - Smart appearance - Flexible and committed - Highly motivated - Team player Because we are passionate about making our teams feel valued, we offer a great range of benefits. Here is the icing on the cake; - Generous and highly competitive bonus - 28 days holiday - 30% discount on all PAUL UK products - Free breakfast/lunch/dinner on days worked - Free tea and coffee on days worked - Half yearly social events for the whole company - Access to an online benefits system – with loads of exclusive discounts

Empanada Circle is ready to take over London with empanadas! We are on a mission to assemble a dynamic team of fun-loving and dedicated individuals. As a member of our team, you'll be at the forefront of representing our brand and embodying our unique culture. In addition to providing exceptional customer service, you'll also be responsible for baking delicious empanadas and fulfilling all the duties expected of a cafe employee. At Empanada Circle, we believe in fostering a diverse and inclusive workplace where every team member has the opportunity to create unforgettable experiences for our customers. Key responsibilities include: - Engaging with customers, taking their orders and processing payments - Baking products for sale - Conducting regular stock checks - Organise food presentation - Take away coffee service (super automatic machine - no experience necessary) - Ensuring a clean and sanitized work environment - Adhering to health and safety guidelines Ideal candidates will: - Demonstrate awareness of and adherence to operational policies and procedures - Maintain punctuality and consistent attendance - Be flexible to work various shifts, including early mornings, evenings, nights, and weekends Requirements: - Previous experience is not required - Intermediate proficiency in English is necessary - Full-time schedule: 8:30 am to 10:00 pm - Hourly wage starting from £10.80 with potential for increased pay based on experience - Start in April

Goldmills Recruitment are hiring Casual Waiting Staff for shifts around Chigwell. Responsibilities will include; - Greet and seat customers in a friendly and professional manner - Take food and drink orders accurately and efficiently - Serve food and beverages promptly - Ensure customer satisfaction by checking on them regularly - Handle guest inquiries and resolve any issues promptly - Collaborate with kitchen staff to ensure timely delivery of orders - Maintain cleanliness and organization of the dining area Experience: - Previous experience in a restaurant or hospitality setting is preferred - Excellent customer service skills - Excellent time management skills to handle multiple tasks efficiently - Basic math skills for processing payments accurately If you are an outgoing, reliable individual, looking for some casual work, please apply on Indeed to be contacted by a member of our team.

Nutrition Kitchen Ltd - Community Kitchen Manager Location: East Ham, London (Occasional travel across Newham borough) Contract Type: Full-time position Salary: Competitive, commensurate with experience About Us: Nutrition Kitchen Ltd is dedicated to improving community health and well-being through innovative cooking and nutrition programmes. We work closely with local authorities and health organisations to deliver impactful services that empower individuals to lead healthier lives. Our community kitchen serves as a hub for these initiatives, providing a space for education, engagement, and culinary exploration. Unlock Your Potential: We are seeking a proactive and versatile individual to join our team as a Community Kitchen Manager. This role combines administrative responsibilities with kitchen management duties, requiring a blend of organisational prowess, customer service skills, confidence, and a hands-on approach to maintaining our facility. Responsibilities: Oversee day-to-day operations of the community kitchen, ensuring cleanliness, safety, and compliance with hygiene standards. Proactively manage kitchen inventory, conducting regular stock checks and ensuring all supplies are up to date and available for use. Maintain detailed records of kitchen activities, including inventory, equipment maintenance, and programme attendance. Serve as a point of contact for community members, providing information about our programmes, scheduling appointments, and assisting with programme bookings. Utilise computer skills to manage documents and data, including proficiency in Microsoft Excel, Word, and PowerPoint, and performing data entry tasks. Actively recruit participants for our programmes through community outreach efforts, demonstrating confidence and enthusiasm in engaging with the public. Collaborate with programme coordinators to support the planning and execution of cooking classes and events. Requirements: Previous experience in kitchen management or administration preferred, but not required. Strong organisational skills and attention to detail, with the ability to multitask and prioritise responsibilities effectively. Excellent communication and interpersonal skills, with a friendly and approachable demeanour. Confidence in engaging with the public and promoting our programmes effectively. Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and ability to learn new software systems as needed. Demonstrated initiative and a "can-do" attitude, with the flexibility to adapt to changing priorities and environments. Ability to work independently and collaboratively as part of a team, contributing to a positive and supportive work environment. Job Type: Zero hours contract Pay: From £12.00 per hour Expected hours: No less than 8 per week Benefits: Free flu jabs On-site gym On-site parking Schedule: Monday to Friday Education: Certificate of Higher Education (preferred) Experience: Administrative experience: 1 year (preferred) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 19/01/2024

INTRODUCTION We are excited to announce that we are currently seeking a Barista staff member to join our talented operations team at our newest ice cream shop located at Holland Park Avenue. We are looking for a young and talented team to represent our company in this new flagship store in London. We are looking for someone who is enthusiastic, organized, and dedicated to delivering exceptional customer service. ABOUT UNICO GELATO Unico Gelato is an Italian delicatessen specializing in gelato, coffee and pastries. Unico is linked with one of the most famous gelato shops in Bologna, Cremeria Funivia, and uses the great Italian culinary traditions and historic recipes of its hometown to bring a true taste of Italian gelato to London. Owned by a group of experienced Italian entrepreneurs plus Italian football legends, Gianfranco Zola and Roberto Di Matteo, and managed by a young team of professionals, Unico operates since 2015 and currently has sites in Fulham, Saint John’s Wood, Bromley and Lisbon, with a new location in Holland Park avenue set to open this upcoming Summer. The brand Quality and freshness are our key driving factors reflected in the choices we make along our supply chain. The atmosphere is equally important - inspired from the familiar and welcoming vibes of our mediaeval hometown, the brand provides a customer-centric experience, welcoming its customers to a safe and self-indulgent experience. TASKS - Providing high-quality customer service to establish a strong relationship with the local community - Serving Gelato, pastries and coffee ensuring the company’s quality standard - Overseeing daily operations - Supporting the Store manager in creating a strong work ethic within the team, managing and recruiting staff - Attending staff meeting - Maintaining cleanliness - Cleaning REQUIREMENTS - Previous experience in the food & beverage industry - Flexibility to work during week-ends - Able to collaborate within the team - Willingness to learn - Strong work-ethic - Fluent English speaking AVAILABILITY - 20 hours / week - Location: 78 Holland park avenue, London, W11 3RB Hourly rate: £11.50 to £12.00 depending on experience in the industry and availability to work

Weekend Team Member We are located just a stone's throw from Wandsworth Town train station and are renowned for hosting the best rugby events, our team are our jewel in the crown and gives the best welcome to every guest. Our pub dog, Eddie is on hand to lend an ear to even the weariest traveller. We are the best gastro pub in Wandsworth and from our Scotch Eggs to our Sunday Lunches we really are carving a name for ourselves. What We Offer Our Team Members: Access to our Career Pathway, Apprenticeships and training and development courses Free Meals Weekly pay 28 days holiday per year 20% discount in all Young’s pubs and hotels Share Save Scheme Company Pension Scheme What we look for in a Team Member: As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You’ll get lots of training, learn about all our products & have a good time along the way. Thanks for your interest in working with Youngs. If you’d like to be part of our team, then apply now!

Looking for a Catering Supervisor! It will be 8 hours per day less a 30 mins unpaid break, 5 days out of 7, but predominately Monday – Friday when we have no events or summer schools. Earliest start time will be 7am, latest finish 630pm dependent on hospitality events, etc. in which case it may be a later start and finish time so flexibility with hours including weekends is essential. Need someone experienced in hospitality, coffee shops and restaurants ideally that can hit the ground running. Key Responsibilities: Oversee day-to-day catering operations, ensuring high-quality service and satisfaction for students, faculty, and staff. Coordinate with culinary staff to plan and execute diverse menus that cater to various dietary needs and preferences. Train and mentor catering team members to deliver outstanding customer service and uphold food safety standards. Manage inventory, procurement, and budgeting to optimize resources and minimize waste when required Collaborate with event planners to organize and execute campus events, ranging from small gatherings to large-scale functions. Qualifications: Previous experience in catering or hospitality management, preferably in a college or institutional setting. Strong leadership skills with the ability to motivate and empower team members. Excellent organizational and communication abilities, with attention to detail. Knowledge of food safety regulations and industry best practices. Flexibility to work evenings and weekends as needed for events. Benefits 42 days holidays from September 2024 Enjoy competitive compensation and benefits, including opportunities for professional development.

We are looking for a talented individual to join our team at Paradiso Soho! A little about us. Paradiso burger and cocktail bar is in the heart of Kingley Court operating on 2 floors, we serve fresh food, amazing cocktails and on the weekends we offer bottomless brunch. Here at paradiso we train our team members to work on the bar and on the floor providing table service so everyone has the knowledge to work in any section. What we are looking for. An expereinced team member who has worked behind the bar and on the floor. You are well organised, presentable, polite, willing to learn and have great customer service skills. If this sounds like you then hit the apply button and we will be in touch as soon as possible.

About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! About You We are looking for an experienced and proactive Assistant Manager to join our busy team. To perform this role, you will be responsible for managing the day-to-day operations and running of the events, ensuring excellent customer service maintaining high standards. Responsibilities: Supervising and managing the team to ensure smooth operations and excellent customer service Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Overseeing stock levels and ordering supplies as needed Ensuring that all health and safety regulations are followed and maintaining a clean and organised workspace Ensuring that labour costs are managed effectively Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards Requirements: - Minimum 2 years’ experience in a similar role, preferably in a busy bar or late-night event space environment - Excellent communication and interpersonal skills - Strong leadership and problem-solving skills - Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Proficiency in Design My Night Booking Platform and using POS systems Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced environment, and have a proven track record of managing a team effectively, we would love to hear from you. Please submit your resume and cover letter for consideration.

Punch Tavern is on the look out of a dynamic and enthusiastic individual to join our team. As a key part of our management you’ll need charisma, a passion for hospitality, the ability to motivate and train team members as well as creating a welcoming and positive atmosphere for guests. If you take pride in delivery a exceptional customer service and driving sales then we would like hear from you!

We are a well established backpackers hostel in central London and we are currently looking for our next 'super star; reception team member. If you have a bubbly personality, like to have fun at work and willing to provide great customer service then we would like to hear from you. You will be part of a small and very friendly team. The job is very much 'hands on' and your job tasks will include welcoming guests to the hostel, checking in and checking out of guests, processing payments, attending the laundry room, light cleaning and tidying up duties, security and supervision. We are recruiting for a part time position for two-three shifts a week. Shifts are variable and the pattern is:mornings (8-4) or evenings (4-00) and nights (00-8.00). No previous experience required but foreign languages would be an advantage. We care more about your personality and attitude than about your previous jobs. If interested please get in touch to arrange an interview.

We are looking for a weekend barista / waiter/waitress to join our friendly team, serving food, Making coffee. We are committed to providing excellent customer service to our guests, and a vibrant and supportive environment for our team members. Ideally, we look for candidates with hospitality experience. Who is willing to help out in the kitchen as well if needed. Having a great attitude is very important to us. Please get in touch if you feel you have the skills and ambition we are looking for! Start of Pay is £12 which will be reviewed after 3 months.. Duties and Responsibilities Create a warm environment by welcoming customers to the cafe Regularly checking and promptly clearing tables. Take orders and allergen requirements, and relay information accurately to the kitchen Be a team player and support your colleagues during busy periods with a positive attitude Handle transactions and process payments using the POS system Skills and qualifications Understanding of high standards of customer service Excellent communication and interpersonal skills Must be excellent at making coffee Ability to multi-task and work well under pressure Basic numeracy skills Enthusiastic team player

Join our friendly team in this busy family run cafe. Your role will involve meeting, greeting and seating customers. You will need to fully understand and communicate menu options serve drinks and food efficiently and with excellent customer service, make hot drinks (barista style coffee machine), operate an EPOS till with accuracy and speed. You will be expected to clear restaurant tables, fulfil tasks from the cleaning schedule and to operate as a committed member of the team, undertaking any tasks that arise that contribute to the efficiency of running the business. We are open 7 days and you will be expected to work weekends as well as week days. Our location means that applicants will need their own means transport.

**Waiter/Waitress - Roe Restaurant** ** NEW OPENING IN CANARY WHARF** Salary - Up to £15 per hour Schedule - Full-time Experience - 1 year in a similar role About us - Conscious & creative dining in the heart of Wood Wharf from the trio behind. Named after native deer of the British Isles, Roe will follow the same nose-to-tail and root-to-stem ethos as its critically-acclaimed sister restaurant, Fallow St James’s. The extensive a la carte menu will be divided into nibbles and flatbreads, skewers and grilled options, with larger plates and sides also available. As well as championing modest, British ingredients, Roe’s dishes will showcase underused and underappreciated produce. About you - We are looking for dedicated, enthusiastic and hard-working professionals, who will thrive in our unpretentious and dynamic team. - Proven experience as a Waiter/ Waitress in a high-end restaurant or similar establishment. - Exceptional communication skills. - Strong verbal and written communication skills, fluency in English. - Ability to work in a multi-functional, fast-paced environment and create solutions in a high-pressure environment. - Strong customer service skills and a passion for delivering exceptional experiences for our guests. - Ability to work a combination of mornings and evenings including weekends and public holidays. Benefits ·Competitive pay rates. ·Continuous training, coaching and mentoring. ·Wellbeing programme that includes team days out and mental health first aiders. ·Career progression with plenty of opportunities to move into a new role. ·50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. ·No structured uniform, celebrate your individuality. ·Family meal during your shift. ·Bonus scheme and employee referral scheme for eligible team members.

Join our vibrant team at Figo, an esteemed Italian-style restaurant. We pride ourselves on delivering an authentic Italian dining experience and exceptional service. As we continue to grow and uphold our reputation for excellence, we are seeking a dynamic and experienced General Manager to lead our team to even greater heights. Position Overview: As the General Manager, you will be responsible for overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning, and maintaining the highest standards of service and quality. You will lead by example, inspire your team, and cultivate an environment of collaboration and excellence. Key Responsibilities: Provide leadership and guidance to all restaurant staff, fostering a positive and inclusive work environment. Manage daily operations, including staffing, scheduling, inventory management, and vendor relations. Uphold and enforce company policies and procedures to ensure compliance and consistency. Maintain high standards of food quality, presentation, and service, exceeding customer expectations. Develop and implement strategies to drive sales, increase profitability, and enhance the overall guest experience. Oversee financial performance, including budgeting, forecasting, and cost control measures. Foster strong customer relationships, addressing feedback and resolving issues promptly and effectively. Stay current with industry trends and competition, identifying opportunities for growth and improvement. Qualifications: Minimum of 3 years of experience in a managerial role within the restaurant industry, preferably in Italian cuisine. Proven track record of successfully managing restaurant operations, achieving financial targets, and delivering exceptional customer service. Strong leadership skills with the ability to motivate, coach, and develop team members. Excellent communication and interpersonal abilities, with a customer-centric approach. Detail-oriented with strong organizational and problem-solving skills. Proficiency in restaurant management software and Microsoft Office Suite. Bachelor's degree in Hospitality Management or a related field is preferred. Benefits: Competitive salary commensurate with experience. Health insurance and retirement savings plans. Generous staff discounts on food and beverages. Opportunities for career advancement and professional development. How to Apply: If you are passionate about Italian cuisine and possess the skills and experience to excel in this role, we would love to hear from you!

Please note that this job do not provide VISA SPONSORSHIP. Job Description: We are seeking an experienced waiter/waitress to join our dynamic team, passionate about italian cuisine! As a key member of our front-of-house staff, you will play a crucial role in delivering exceptional dining experiences to our valued guests. The ideal candidate will have a passion for hospitality, a strong work ethic, and a proven track record of providing outstanding customer service in a fast-paced environment. FULL AND PART TIME AVAILABLE Responsibilities: Greet and seat guests promptly with a friendly and welcoming demeanour. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and beverages promptly and efficiently, ensuring accuracy and presentation. Anticipate and fulfil guests' needs, providing recommendations and answering questions about menu items. Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations. Collaborate effectively with kitchen and bar staff to ensure smooth service flow. Handle guest inquiries, complaints, and feedback professionally and tactfully, striving to resolve issues to their satisfaction. Upsell menu items and promote specials to enhance guest experience and maximize revenue. Requirements: Proven experience as a waiter/waitress in a high-volume restaurant or hospitality setting. Strong knowledge of food and beverage offerings, including wine and cocktail selections. Excellent communication and interpersonal skills, with the ability to interact positively with guests and colleagues. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and a commitment to delivering impeccable service. Flexibility to work evenings, weekends, and holidays as required Work under pressure

What you'll be doing... Reporting to the Food and Beverage Manager you can expect your working day to include the following: Delivering excellent Customer Service to our guests Assist and support managers in their day-to-day operational tasks. Maintaining an elevated level of cleanliness and hygiene within the premises. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Food and Beverage Team Member you will need the following qualities and skills. Attitude and personality are the number one qualification for this role Customer Service skills WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Work.Life is a flex workspace provider for businesses who care about people. We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better. Your role We are looking for a talented and passionate Manager who is eager to take the reins of one of our Central London spaces. You're a people-person, organised, insanely efficient; and someone who loves to build relationships and be at the heart of a thriving community. Your role is to be the glue to keep our community together and to help make Work.Life a place where our members love to work, giving them everything they need to run their businesses smoothly. You're an essential part of our mission to make people's work-lives happier. We trust our managers to run their spaces like their own business, which means operating the building excellently every day, driving sales and keeping the business profitable. If this is something you can handle; we want to hear from you. Your day to day Sales & revenue · Be responsible for driving income in your space to achieve your budgets. · You’ll own inbound membership enquiries for your space, as well as driving pro-active sales opportunities · Build to 100% building occupancy by conducting great tours and effectively selling the space. · Maintain occupancy by exceeding the expectations of your members, and by conducting effective contract renewals. · Maximise revenue opportunities eg. meeting rooms & event hire, printing, customisation extras & short-term usage. · Manage contracts and invoices relating to new and existing members. Space operations · Onboard new members effectively, getting them off to a great start. · Manage the overheads in your space to achieve your budgets. · Ensure the building runs smoothly and our facilities and amenities are kept to a great standard. · Work directly with management on any issues to ensure the highest level of member experience and satisfaction. · Update and complete membership records as appropriate to ensure information is accurate and current. Create a collaborative community – internally & externally · Build meaningful connections for our members through events, personal introductions, and networking. · Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve. · Develop Work.Life’s presence with the wider local community: you're an ambassador for everything we believe in! · Oversee events from weekly, space-wide events to unique events that you design and put on for your community. · Update and complete membership records as appropriate to ensure information is accurate and current. Sustainability We're a proud BCorp! You'll support our sustainability goals here by: · Upskilling in sustainability through onboarding & other training & joining Team power-hours & our online channels · Supporting our annual & quarterly goals both as an individual in your role, and through the work of your team · Using your charity hours ('Giving Back Days') to support a charity of your choice up to 4 days per year · Supporting in delivering or participating in our fundraising, awareness and partnership activations & events How you'll be measured in this role - Your KPIs · Management of your P&L vs budget · NPS (Net Promoter Score) vs. company target of 62 · Space Audit Score vs. company target of 90% · Mystery Shopping Score vs. Target of 90% About you · You’ll have sales experience; and a successful track record of prospecting, developing, and closing clients. · You’ll have demonstrated customer service experience – proven ability to add value to your customers. · You’ll understand business operations, and ideally have experience operating a business unit or department. · You’ll have an entrepreneurial spirit and be excited to run your own business. We'd also love it if · You have previous experience managing a small team. · You are used to commercial responsibilities, having owned a P&L. · You can demonstrate successful (small-scale) project management experience. Our Values We’re positive You lift the mood in the room – celebrating success often & tackling problems & opportunities with positivity We’re personal You’re driven to get to know people and their challenges, tailoring your ideas and solutions to give a personal approach We’re inclusive You actively seek out ideas & opinions different to your own and incorporate them into your plans We don’t stop at good You’re always seeking opportunities to improve and sharing ideas to make Work.Life an even better place to work We’re team 1st You’ll support other teams & spaces, taking an interest in their work & giving feedback generously day-to-day to help others improve. Why you’ll love Work.Life Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier. · A supportive & friendly team of hard-working people · 33 days holiday per year incl. Bank Holidays (plus an additional day per year of service) · £75/month towards your mental & physical wellbeing · Team joy budget to be spent together with the team · Unlimited coaching sessions per month through More Happi - our coaching partner · Optional therapy available via Self Space - our mental health partner · 4 paid charity days per year · Quarterly team socials · Discounts with brilliant local businesses · Company Pension Scheme · Cycle to Work & Dash E-Bike Schemes · Salary-Sacrifice Nursery Benefits & Generous Parental Leave