Reservations Agent
1 month ago
Watford
Reservations Agent Luxury Country Estate Hotel Location: Hertfordshire Recruiter: Quest Employment About the Opportunity Quest Employment is proud to be recruiting on behalf of one of the UKs most prestigious country estate hotels for a professional and guest-focused Reservations Agent. This is a fantastic opportunity for someone who thrives on delivering exceptional guest experiences from the very first interaction. As the first point of contact for potential guests, you will play a key role in ensuring every booking begins with warmth, efficiency and five-star service. The Role As Reservations Agent, you will: • Handle enquiries via phone, email and webchat with professionalism and warmth, • Work closely with internal departments including Meetings & Events, Spa, Golf, Activities, Food & Beverage and Accounts to coordinate seamless bookings, • Quickly adapt to internal systems to manage reservations efficiently, • Support the delivery of a high-quality guest experience from initial enquiry through to arrival