Customer Support Specialist - Accounting Sector
hace 5 días
Poole
Customer Support Specialist - Accounting Sector Location: Hybrid – must be able to travel to our Poole office at least twice a week Employment Type: Full-time Salary: Competitive + Equity + Benefits Awards: The Times Top Place to Work – 3 Years Running We’re looking for a Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform. This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company. What you’ll be doing: • Be the first point of contact for customer queries (phone and email), • Troubleshoot and resolve issues with accounting software (technical and functional), • Guide customers through system setup and day-to-day usage, • Log and manage support tickets, escalating when needed, • Work closely with our product and implementation teams to resolve complex cases, • Support customers during onboarding and live implementations, • Contribute to user guides, FAQs, and process documentation, • Spot opportunities to improve our product and share insights with the team What we’re looking for: • Previous customer support or client-facing experience, • A background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar), • Hands-on experience using accounting software, • Excellent written and verbal communication skills, • Ability to manage multiple queries and work independently, • Problem-solving mindset with strong attention to detail, • Comfortable with MS Office (especially Excel) and ticketing/CRM tools If you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we’d love to hear from you.