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Customer Service jobs in Charlwood

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Stanhill Court Hotel
Night Porter
1 month ago
£12–£13 hourly
Full-time
Charlwood
Job Overview: We are seeking a skilled Night Receptionist to join our growing team in providing exceptional guest services at our unique hotel. The ideal candidate should possess excellent phone etiquette, be multilingual, and have a background in hospitality. Own transport is essential as we are not situated close to any public transport links Live in option is available within our staff accommodation Duties: - Greet and welcome guests upon arrival - Answer and direct phone calls in a professional manner - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist with check-ins and check-outs, ensuring a smooth guest experience - Manage reservations and cancellations efficiently - Maintain a tidy reception area - Assist with administrative tasks as needed - Qualifications: - Previous experience in a similar role within the hotel or hospitality industry is advantageous - Excellent communication skills and a friendly demeanour - Proficiency in multiple languages is desirable - Strong organisational skills and attention to detail - Ability to multitask and work effectively in a fast-paced environment - Join our team as a Night Receptionist to be part of a dynamic hospitality environment where your skills will be valued, and you can contribute to creating memorable guest experiences. Job Types: Full-time, Permanent Expected hours: 40 per week Benefits: Discounted or free food Employee discount On-site parking Schedule: Holidays Weekend availability
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