Accounts Manager - Temporary
3 days ago
London
Major Incident Manager Location: London (1 day per week) If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for a regulated, always-on digital business. Youll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. Ensure accurate documentation in ITSM tools such as ServiceNow Maintain a structured Major Incident framework aligned to ITIL 4 and operational resilience Lead continual service improvement initiatives across the incident management lifecycle Support business continuity, disaster recovery and resilience planning 810 years in IT operations, service management or incident response ~5+ years in a Major Incident Management role, ideally in a regulated 24/7 environment ~ Strong understanding of ITIL v3/v4 ~ This is a chance to lead from the front, shape how incidents are managed, and make a real impact on service resilience.