Head Of Customer Service
hace 21 días
King's Lynn
About the organisation A major housing provider across West and North Norfolk, managing several thousand homes and investing in affordable housing. They are community-focused and values-driven, delivering safe, high-quality homes and services. Their work includes property management, customer experience, community engagement and local partnership initiatives. With over 200 colleagues and a multi-million-pound turnover, they play a vital role in improving housing quality and community wellbeing across the region. The role A senior leadership role for someone passionate about customer experience, community impact and service improvement. As Head of Customer and Communities, you will work with the senior leadership team to shape strategy, enhance customer journeys, modernise services and lead teams covering customer experience, complaints, community engagement and neighbourhood support. You will strengthen how the organisation listens to customers, responds with fairness, supports vulnerable residents and ensures services are modern, accessible and transparent. You will champion organisational values, inspire teams and influence decisions to keep customer voice central to service design. Key responsibilities Leadership and culture• Provide visible, values-led leadership.• Empower teams to deliver fair, transparent, high-quality experiences.• Embed...