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Job Title: Customer Experience Manager (New Build Developer – West London Sites)\n\nLocation: West London (covering multiple development sites)\nStart Date: Immediate\n\nAbout the Role\nWe are seeking a proactive and personable Customer Experience Manager to join a growing new build developer on a freelance basis, supporting multiple residential sites across West London. This is a customer-facing role with a strong administrative focus, ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and can manage a varied workload with professionalism and efficiency.\n\nKey Responsibilities\n\n * Act as a key point of contact for homeowners, purchasers, and customers throughout their journey\n\n * Deliver a high standard of customer service, handling queries and resolving issues promptly and professionally\n\n * Manage customer communications via phone, email, and in person across multiple development sites\n\n * Coordinate and maintain accurate customer records, reports, and documentation\n\n * Support with defect logging, follow-ups, and liaising with internal teams and contractors to ensure timely resolution\n\n * Assist with handover processes and post-completion customer care\n\n * Carry out general administrative duties, including scheduling appointments, updating systems, and preparing reports\n\n * Build positive relationships with site teams, sales teams, and customers to support a seamless customer experience\n\n * Travel between West London sites as required\n\nRequirements\n\n * Previous experience in a customer-facing role, ideally within property, construction, customer care, or housing\n\n * Strong administrative and organisational skills with excellent attention to detail\n\n * Proven experience dealing directly with customers and managing customer expectations\n\n * Flexible and adaptable approach to work, with the ability to support multiple sites and changing priorities\n\n * A quick learner who can pick up systems, processes, and project requirements efficiently\n\n * Strong communication skills, both written and verbal\n\n * Ability to work independently and manage workload effectively in a freelance capacity\n\n * Proficient in Microsoft Office and general CRM/admin systems\n\n * Full UK driving licence and access to a vehicle preferred\n\nWhat We’re Looking For\n\n * Professional and approachable manner\n\n * Solutions-focused mindset\n\n * Highly organised and reliable\n\n * Confident working autonomously\n\n * Positive attitude and willingness to adapt in a growing business

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!.No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our

Senior Client Relationship ManagerRuislip, Middlesex£45,000 - £52,000 + generous bonus. We're currently partnering with a well-established, marketing-led agency to hire aSenior Client Relationship Managerinto a key, growth-focused position. The focus is on deepening relationships, identifying oppo

Customer Service ManagerAre you an experienced customer service leader ready to shape, lead and elevate a non-performing team within a technically complex environment?We are seeking a Customer Service Manager to take ownership of a multichannel customer service operation, supporting both core and af

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today! Senior Entertainment TravelConsultant(Hybrid) Full time,London, UK or Barcelona, Spain Lights, Camera, and Action! Are you passionate about television and film? This is a fantastic opportunity forexperiencedTravelAgentwho wants to step into the Media & Entertainment world of travel!BCD Media & Entertainment works with the worlds most successful and influential companies in the entertainment industry. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years.Read on and have an audition with us today! As a Senior Entertainment TravelConsultant, you will • Providetravel-related information, and pro-actively suggestadditionalservices to enhance the customers travelexperience, • Offer expert advice and consultation to our travelers, including detailed travel information, itineraries andpotentially suggesting upgrades andadditionalservices that align with the customersneeds, • Expertly use theappropriate theBCD Travel tools and systems to completerequests, • Extensiveexperience in the travel industry, • Solid working knowledge of the travel policies, procedures, and processes, • Knowledgeable with travel industry system GDS Sabre, • Strong verbal and written communication skills inEnglish, • Proven ability to handle multiple prioritiessimultaneously, • Ability to work independently, exercising discretion andjudgment, • High levelof self-reliance and decision-making ability We are the Media & Entertainment division of BCD Travel, one of the worlds largest and most admired travel management companies.Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years.We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moments notice! About BCD Travel Were a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the worlds best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). Were committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about ___. Your life at BCD Working at BCD means connecting, collaborating and celebrating. Youll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But dont just take our word for it! Hear why people join BCD and more about the great perks of ___. Youll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-PL1

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Travel Agent (Hybrid) Full time, London, United Kingdom As a Senior Travel Consultant, you are the face of our company. Youll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? Read on! As aSenior Travel Agent, you will * Search and confirm travel reservations for the customer * Have a strong understanding of a client travel policy and can consistently provide consultation to the customer * Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) * Provide the client with the required industry information, such as low fares, exchange costs, and penalties * Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement * Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported About you * Extensive Travel Agent experience * Working knowledge of the travel industry, policies, procedures, and processes * Advanced skills in GDS Sabre * Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCDs leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit Get to know us by reading our blog and checking out our social media: Youll be offered • Flexible working hours and work-from-home or remote opportunities, • Opportunities to grow your skillset and career, • Generous vacation days so you can rest and recharge, • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools, • Travel industry professional perks and discounts Were dedicated to building a diverse, inclusive and authentic workplace. If youre excited about a role, but your experience doesnt align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at #LI-Hybrid #LI-MN1

Contract type: Permanent Hours: Full Time , 35 hours per week Location: Beeston, NG9 Salary: Starting at25,000 , with progression to25,500 once fully competent. At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you dont feel you tick every box, wed still genuinely love to hear from you. This role is based on site, giving you the chance to connect face-to-face with your team and customers every day. Application process: Please apply via the application button which will direct you to our careers site.If you require any adjustments to assist you in applying for this role, please contact As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end-to-end customer journey, walking in our customers shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners. Heres a taste of what you will be doing as a Savings Customer Ambassador: - • Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture, • Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score, • Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations, • Thoroughly understand our customers needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals, • Be a proactive force for good at the heart of your local communities by achieving the Network goal, • Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience, • You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences, • Strong communication skills both face to face, written and via phone/ email, • Highly self-motivated and proactive in approach, • Digitally confident, open to new ways of working and change resilient Reward & Benefits - • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave, • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations, • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers, • A strong sustainability agenda were continually finding new ways to be kinder to the environment by reducing our carbon footprint, • Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you, • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders Embracing Diversity Together: - We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. We are a mutual, which means we dont have shareholders. Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and well, you. So, were always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Butler Rose Public Practice is delighted to be supporting an independent growing accountancy firm in Harrow in their search for an Accounts Manager to join their Business Services team.

The aim is to drive customer engagement whether the customer uses the phone for order placement or not think how else can we support & engage the customer. Your role is to establish and maintain the performance of your team, delivering the annual KPIs, objectives and targets always through excellen

Have your hours been cut within waitress work and/or hospitality and so are now looking to become a Sales and Customer Service advisors? Our client is a Sales and Marketing Company who are known for their great customer service whilst achieving high volume of customer acquisitions. Do you have expe

Customer Service Representative.Mon-Fri + Saturday mornings on a rota basis.Funded Summer and Christmas events.Are you looking to start a career or looking to retrain? Whether you have.

An established and growing UK-based accounting software provider is seeking a commercially focused Accounting Software Account Manager to manage and develop its client portfolio.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications

A leading builders warehouse in Wembley is looking for a team member focused on providing excellent customer service.

A leading customer service provider is seeking a Customer Service Executive at their Chiswick site in the UK.The role involves managing customer inquiries via phone and email, supporting various queries, and providing dealer support.Candidates should have at least 6 months of customer service experi

Continuously improve communication across branch functions to deliver the highest levels of customer service. We are looking for an experienced Customer Sales Advisor to lead and develop our Internal Team. You will be responsible for driving sales performance, improving margins, and ensuring outstan

Customer Service Planner (ULPL) Harrow, England. Customer-focused with a commitment to delivering high-quality service.

Develop a sound understanding of each client’s business, mobility programmes, and strategic priorities. Global Mobility, Relocation, SaaS, or service‑based B2B environments. Why Join Crown World Mobility?.

Southern Co-op values its employees with a range of benefits, including a 20% colleague discount and career advancement opportunities. Southern Co-op in Harrow is seeking a part-time Customer Service Assistant to engage with customers and support community initiatives.

Take steps towards a new career today! Are you ready to take the drivers seat in customer service excellence? Were on the hunt for a dynamic and enthusiastic Customer Support Advisor to join our team working for our client at their Chiswick site. Job Title: Customer Service Executive. Excellent

Learn tried and tested techniques for higher rates of customer acquisition, customer engagement, customer service, and sales retention. Up‑skill through one‑on‑one coaching and skill‑sharing sessions in vital areas such as: customer service, sales, negotiation, confidence, motivation, leader

A luxury hotel group in Stanmore seeks a skilled Duty Manager to oversee operations and ensure exceptional service quality.You’ll manage a team, handle guest expectations, and resolve issues effectively.This role requires hotel management experience and strong leadership skills.The position offers

Little Vegas - Edgware is seeking a Relief Supervisor to enhance the entertainment experience in their casino. Responsibilities include leading the team to ensure exceptional service and creating memorable experiences for guests.

A retail company located in the United Kingdom is looking for a Customer Service Advisor to enhance the in-store experience. The role involves engaging with customers, utilizing product knowledge, and maintaining store standards. Ideal candidates should have customer service experience, excellent co

A leading hospitality company is seeking a Concessions Manager to join their team at Wembley Stadium.In this role, you will manage and train frontline teams, ensuring exceptional guest service and compliance with safety standards.Candidates should have experience in hospitality management and knowle

Customer Service Assistant – Be the Friendly Face of Your Community. As a Customer Service Assistant, you won’t just help things run smoothly ‑ you’ll be playing a vital role in people’s daily lives, especially for those who need us most. A genuine enthusiasm for great customer service.

We are looking for an Apprentice Customer Service Advisor to join the team. The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction. Discount on Service, Bodyshop and Parts.

Our client is looking for a Duty Manager with hotel experience, for their 4* luxury hotel, rosette restaurant and wedding venue which is part of a group of hotels.The property is high profile and prestigious, serving quality cuisine to guests and delegates.The Duty Manager will be the face of the bu

If you're passionate about food and customer service, apply now to join a growing team. The successful candidate will lead a team, ensuring customer satisfaction and quality food preparation.

A leading veterinary care provider in Harrow is seeking a part-time Client Care Assistant to deliver exceptional care to clients and patients.

Agricultural Recruitment Specialists Ltd is seeking an AD Plant Operator in Sudbury, with a salary range of £28,000 to £35,000.

Daniel Owen Ltd is seeking a Customer Service Planner based in Harrow, England.

We are looking for a proactive and detail-oriented Wholesale Operations & Customer Services Coordinator to join our growing team in London.

As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer.You will use your product knowledge and expertise to assist customers with their enquiries, provide helpful advice, and ensure their needs are met.Your friendly and professiona

As the first point of contact for visitors, you will provide a welcoming atmosphere and support the Visitor Centre's daily operations from March to October. The ideal candidate will have excellent communication skills, strong organisational abilities, and previous experience in a visitor attraction

A UK-based accounting software provider is seeking a commercially focused Accounting Software Account Manager to manage and develop its client portfolio. The ideal candidate has a minimum of 2 years’ experience with accounting software and strong communication skills, thriving in both account mana

A leading builders warehouse in the UK is looking for team members dedicated to providing excellent customer service.

A leading builders warehouse in Wembley is looking for enthusiastic individuals to provide excellent customer service in a fast-paced environment.

As a Customer Service Advisor, you will be responsible for delivering an exceptional in-store experience for every customer. Stay up to date with products, services, promotions, and competitor offerings to provide the best advice and solutions to customers. Replenish stock daily, maintain high stand

This part-time role offers a pay rate of £13.

We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you enjoy providing feedback and influencing the customer experience? If

Guest Service Manager Opening in Autumn 2026, Hyde & Seek will join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection. Were building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? Its an exciting time to join us as Guest Services Manager. Key Responsibilities: Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel. Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure. Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions. Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach. Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations. Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction. Support and develop front office team members through coaching, feedback, and on-shift leadership. Maintain strong attention to detail in reporting, guest profiles, and operational processes. Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience . About You: Minimum 2 years experience in a Guest Service in hotel industry, London experience is desirable Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach. Confident leader who can support, guide, and motivate a team while maintaining high service standards. Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving. Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience. Excellent attention to detail, particularly in service delivery, reporting, and operational consistency. A strong communicator who remains calm and professional in fast-paced or challenging situations. A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do. Some of the benefits you can enjoy as a permanent member of staff include: Competitive salary Discounts on hotel rooms and food and beverage worldwide Learning and development opportunities Recommend a friend bonus Wage stream financial wellbeing program Recognition programs Wellbeing programs Free meals whilst on duty Employee assistance programme 31 days paid holiday per year (inclusive of bank holidays) Team building events Monthly Employee Appreciation Lunch Paid birthday off If you havent been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010). TPBN1_UKCT

Luxury Optical & Fashion Stylist - Independent Opticians An amazing opportunity to become an Luxury Optical & Fashion Stylist in Edgware, London imagine combining your love of fashion with your career in optics - How amazing!? We are looking for a full time Luxury Optical Stylist based in Edgware,,London, with a huge passion for fashion. This would be perfect for someone who is studying Fashion and has experience in optics, or for someone that just loves fashion in general! Optical experience is essential for this role. You will be based at a gorgeous Independent Opticians in the heart of a fashion and vintage lovers dream using your fashion skills to style your patients, sometimes this may even be celebrities! The Role: • Welcoming customers and offering assistance and impeccable service. • Working across the shop floor with duties including: reception, frame styling and advice, fitting and adjustment, initial triaging, arranging appointments and taking payments. • Dispensing spectacles at all levels including, high index, varifocal, occupational with a high level of expertise dispensing bespoke, personalised lenses. • Aiding and supporting clinical colleagues. • Keeping the store environment a safe, clean and relaxed space. This role also has a number of exciting perks, such as: • Having the opportunity to work alongside some amazing people. • Outstanding bonus scheme • Working in a store where you can well & truly be yourself! • Huge career & progression opportunities. To apply for this role, you will need previous optical experience & an interest in luxury fashion! Don’t miss out on this opportunity please contact Lunaria Recruitment on (phone number removed)

Job Title: Manager (Accountancy Practice) Location: Harrow Package: £65,000 - £80,000 (depending on experience), healthcare scheme, bonus scheme, and more Working Hours: Full time, office based, Monday-Friday, 9am-5:30pm An exciting opportunity has arisen within a highly experienced, medium sized Accountancy Practice in Harrow, for a senior level Manager to join their growing team. This practice have been experiencing continued growth, in team size and client base, and are looking for an ambitious manager to facilitate this growth. The successful candidate will play an integral role in client management and team management. You will be working closely with partners in improving the practice, increasing client numbers, providing excellent client services, and providing vital team leadership. If you are an experienced Accountant, seeking your next challenge in an exciting leadership role, then look no further. Manager Job Responsibilities * Oversee the day-to-day operations of the practice to ensure efficiency and productivity * Manage administrative functions, including staff scheduling, resources, and office systems * Support partners and senior staff in delivering strategic and operational objectives * Monitor budgets, financial performance, and operational costs * Ensure compliance with regulatory, legal, and professional standards * Lead, manage, and develop administrative and support staff * Maintain strong client relationships and ensure high service standards * Identify and implement improvements to processes, systems, and workflows Manager Job Requirements * ACCA or ACA qualified. Qualified by experience may be considered * Must come from a client management background in an accounts/tax focused role in practice * A minimum of 6 years Accountancy Practice experience * Excellent leadership skills, and proven experience in managing a portfolio of clients, and supervising juniors * Must be comfortable commuting to Harrow * Excellent communication, organisation, and interpersonal skills Manager Salary & Benefits * £65,000 - £80,000 depending on experience (Assistant Managers will be considered) * Statutory holiday, plus bank holidays * Healthcare Scheme * Performance Bonus Scheme * Consistent progression opportunities * Excellent office culture, with regular team events Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for. TPBN1_UKTJ

PA Media is the UKs national news agency, delivering trusted news, information, and content to media, brands, and businesses for over 150 years. As a leader in the media and content distribution landscape, we provide innovative solutions that empower our clients to stay ahead in a rapidly evolving digital world. Our purpose is simple:We build trust in news, data and content.This sits at the heart of everything we do, from the products we create to the partnerships we build. About the role This is a high-impact role within PA Medias Commercial function, focused on our most valuable Tier 1 client relationships. As Customer Success & Key Accounts Director, you will be responsible for driving the strategy, growth, and retention of our top-tier accounts. You will act as a strategic partner to senior client stakeholders, ensuring we deliver long-term value while identifying opportunities to expand and deepen relationships. This role sits at the heart of our ambition to place the customer at the centre of everything we do - moving beyond traditional account management to a proactive, insight-led partnership approach. What youll be responsible for Strategic Client Leadership Own and develop relationships with PA Medias most important clients, acting as a trusted advisor at senior level Build and execute strategic account plans focused on long-term value and partnership Retention & Growth Drive renewal strategies to secure and maximise core revenue Identify and deliver upsell and cross-sell opportunities across PA Medias portfolio Contribute to year-on-year revenue growth from key accounts Customer Success Excellence Embed best practice in customer success management across key accounts Proactively manage account health, ensuring high levels of satisfaction and engagement Lead on resolving client challenges quickly and effectively Cross-functional Collaboration Work closely with Product, Editorial, and Commercial teams to align solutions with client needs Act as the voice of the customer to influence innovation and service development About you You are commercially astute and relationship-driven, with a proven track record of managing and growing high-value client portfolios. Youll bring: Significant experience in Customer Success or Key Account Management at a senior level Experience in media, publishing, or information services A strong track record of driving retention and revenue growth from strategic clients Exceptional relationship-building, negotiation, and influencing skills A strategic mindset with the ability to translate client needs into business opportunities It would be great if you also have: Exposure to product or innovation-led environments Familiarity with CRM platforms such as Salesforce Experience working with major UK and Ireland news publishing organisations What we offer Competitive salary and commission 5 weeks holiday plus public holidays, with the option to buy more Company pension (8% overall contribution) Life assurance (4x salary) Enhanced family leave Wellbeing and volunteering days On-site gym REF-228 246 TPBN1_UKTJ

GERMAN SPEAKING CLIENT RELATIONSHIP MANAGER LOCATION Hybrid role - 3 days a week in the South West London office and 2 days working from home LANGUAGES Fluency in German and English COMPANY Our client is a highly successful and very well established global tech company, known for it's strong B2B focus and for managing international key accounts across multiple industries. THE ROLE Our client is seeking a German speaking Client Relationship Manager to own and expand relationships with partners across the DACH region. This role is centred on strengthening key accounts, delivering consistent value to customer and identifying opportunities to grow revenue across the full product portfolio. You will act as a primary point of contact for distribution partners, ensuring a high level of service, commercial alignment and long term satisfaction. Working closely with Business Development Managers, you’ll help unlock new opportunities within existing accounts while contributing insights that shape business strategy, processes, and customer experience. KEY RESPONSIBILITIES * Take ownership of a portfolio of accounts across the DACH region, driving revenue growth through proactive account management * Build and maintain strong, trusted relationships with customers, ensuring consistent engagement and high satisfaction * Manage the full sales cycle, including pricing, negotiations, order processing, and delivery coordination * Use your understanding of customer needs, stock availability and supply timelines to set expectations and deliver reliably * Identify growth opportunities within existing accounts and support Business Development Managers in executing expansion strategies * Conduct regular business reviews with customers, providing insights and recommendations to strengthen partnerships CANDIDATE PROFILE * Fluent in German and English * Some previous experience in sales, account management or customer service is essential * Strong communication and relationship building skills * Highly organised with the ability to manage multiple accounts and priorities effectively * Strong time management skills with the ability to meet deadlines in a fast-paced environment SALARY c. £32,000 - £34,000 pa + excellent bonuses to realistically take your OTE to £40,000 - £45,000 pa + fantastic benefits! This role is to start as soon as possible (ideally May/June 2026). Contact: Lisa Grimes

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

We are looking for a reliable, self-assured individual to assist our client on a temporary basis during an exhibit taking place in June. In this role you will independently oversee the gallery space during the day, ensuring that guests to the exhibit have a positive experience whilst collecting their feedback on the event. Job Title: Gallery Assistant Location: Ealing Contract Type: Temporary Working Days and Hours: Wednesday 24th June - Sunday 28th June, 9:30 am - 3:00 pm Pay Rate: £12.71 per hour Duties include but are not limited to: Erecting signs and flags outside the building to attract and guide guests to the gallery as well as ensuring these are taken down at the end of each day Ensuring all exhibits have not been moved throughout the day - straightening if required Overseeing guest sign in on the sign in desk Interacting with visitors, asking them questions to collect feedback Taking down email addresses to add them to mailers for future events Escalating any operational issues to management so they can be fixed ready for the next day such as barriers not working in the car park etc.What we are looking for: Confident personality with excellent interpersonal and customer service skills Comfortable working independently Proactive, problem solver, happy to get stuck in Trustworthy and reliable Eye for detail Interest in visual arts would be a benefit but is not essential Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

Job Title: Customer Service Manager Location: West London Company: Leading New Build Residential Developer Are you an experienced Customer Service professional with a passion for delivering exceptional homeowner experiences? We are an ambitious and growing new build developer based in West London, seeking a proactive and highly organised Customer Service Manager to lead our aftercare function and ensure our buyers receive a first-class service from completion onwards. About the Role As Customer Service Manager, you will take ownership of the customer journey post-completion, managing all aftercare activities and ensuring that our homes – and our service – meet the highest standards. You will act as the key point of contact for homeowners, subcontractors, and internal departments to resolve defects efficiently and professionally. This is a pivotal role within the business, reporting directly to senior management and helping to shape and improve our customer care strategy as we continue to grow across West London. Key Responsibilities Manage the end-to-end customer service process from legal completion through to the end of the defects period Oversee and respond to customer queries, ensuring timely and satisfactory resolution Coordinate subcontractors and suppliers to address defects and remedial works Conduct home demonstrations and customer handovers where required Monitor and report on customer satisfaction, KPIs, and performance metrics Ensure compliance with NHBC or equivalent warranty provider standards Maintain accurate records of all communications and remedial actions Work closely with Site Managers, Construction, Sales, and Technical teams to resolve recurring issues and drive continuous improvement Manage and develop a small customer care team (where applicable) About You Proven experience in a Customer Service Manager or Senior Coordinator role within a new build residential developer or housebuilder Strong understanding of the defects management process and warranty obligations (e.g., NHBC) Excellent communication and conflict resolution skills Highly organised with strong administrative and IT skills Ability to manage multiple developments and prioritise effectively Customer-focused mindset with a calm and professional approach Full UK driving licence required What We Offer Competitive salary Car allowance or company vehicle Performance-related bonus Pension scheme Opportunity to join a growing developer with real career progression potential Supportive and collaborative team culture If you are passionate about delivering high-quality homes and outstanding customer service, and you’re ready to take the lead in shaping the homeowner experience, we would love to hear from you. Apply now with your CV and a brief covering statement outlining your relevant experience