Customer Service Advisor
3 days ago
Maidstone
Customer Service Advisor £22,000 - £24,000 | Reading, Hybrid | Permanent An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement. This is a hybrid role based in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity. Key Responsibilities: • Provide first-line customer support and advice via phone and ticketing system, • Log and manage all relevant details to ensure smooth and effective resolution, • Deliver exceptional service and maintain customer satisfaction levels above 98%, • Build product knowledge through comprehensive training and ongoing coaching, • Collaborate closely with colleagues to share knowledge and resolve complex queries You’ll also bring: • A good standard of education (A-Level or equivalent preferred), • Previous frontline customer service experience, • Proficiency with PCs, MS Office, and web-based systems, • Knowledge of Zendesk or Salesforce (advantageous but not essential), • Strong organisational and time management skills, • Ability to remain calm, professional, and solution-focused under pressure What’s on Offer • Competitive salary of £24,000 per annum, • 25 days’ annual leave (plus the option to take up to 5 unpaid days), • Free parking, • £300 annual lifestyle allowance towards an activity of your choice, • Cycle to Work and Gym Flex schemes, • Internal coaching and mentoring throughout your career, • Focus on training, development, and career progression, • Supportive, inclusive, and family-friendly culture