Client Relationship Manager
1 day ago
Maidstone
Job Overview This leading hospitality and events specialist connects clients with premium experiences at world-class sporting, cultural, and entertainment events across the UK and internationally. With a reputation for exceptional service and bespoke event packages, the company works with a wide range of clients - from global corporations to private individuals - helping them create unforgettable experiences that combine luxury, entertainment, and networking. The Re-Engagement Officer plays a vital role in reviving relationships with previous clients, nurturing long-term partnerships, and maximising repeat business opportunities. The role suits a confident communicator with a passion for hospitality and relationship-driven sales. Responsibilities • Reconnect with lapsed or dormant clients through personalised outreach to reignite interest in hospitality and corporate event experiences., • Develop and implement structured re-engagement strategies to convert inactive accounts into loyal, returning customers., • Build rapport and trust through consultative conversations, identifying upcoming business or entertainment needs., • Maintain accurate client records, communication logs, and activity reports in the CRM system., • Collaborate with marketing and sales teams on reactivation campaigns and client retention initiatives., • Provide feedback on customer sentiment, market trends, and product opportunities., • Consistently achieve re-engagement and revenue targets, contributing to the wider commercial success of the team. What we need from you • Experience in sales, customer success, or account management, ideally within hospitality, events, or B2B services., • Exceptional communication skills with a friendly, persuasive style., • Proven ability to build rapport quickly and reignite customer interest., • Strong organisational skills and attention to detail, with experience managing CRM systems., • Self-motivated, target-driven, and able to thrive in a results-oriented environment., • Creative thinker who can adapt their approach to different client types and scenarios. What’s on Offer • A lively, sociable working environment within one of the UK’s most exciting industries., • Competitive base salary plus uncapped commission and performance bonuses., • Ongoing training and career development., • Opportunities to attend exclusive events and build industry connections. This role is being handled by Lily Martin, Sales Recruitment Consultant At Pearson Whiffin Recruitment