Sales and Customer Service Administrator
hace 2 días
Hoddesdon
Sales & Customer Service Administrator Full‑time, on‑site | £32 - £35K + benefits | Hoddesdon Are you a highly organised Sales Administrator or Customer Service professional who thrives in a fast‑paced, detail‑driven environment? This is an excellent opportunity to join a growing business where accuracy, communication and customer care genuinely matter. We’re supporting a well‑established organisation as they expand their Sales Operations team. You’ll play a key role in keeping orders moving smoothly, supporting customers, and ensuring the wider team has the information they need to deliver an exceptional service. The role As Sales & Customer Service Administrator, you’ll be responsible for the full order‑to‑despatch cycle, including: • Managing the shared inbox and phone line, logging and processing orders with speed and accuracy, • Confirming pricing, availability and delivery details, resolving issues before they impact customers, • Providing clear, professional communication — order acknowledgements, ETAs, stock updates and alternatives, • Handling after‑sales queries, troubleshooting basic issues and managing complaints with empathy, • Co‑ordinating returns, replacements and credit notes, • Setting up new customer accounts and supporting credit checks/holds, • Maintaining accurate customer data, documentation and reporting, • Supporting marketplace and portal admin (training provided), • Booking shipments, preparing paperwork and sharing tracking information, • Contributing to continuous improvement, FAQs and process updates, • Providing general office support when required This is a hands‑on, varied role where no two days look the same — ideal for someone who enjoys problem‑solving, staying organised and keeping customers happy. What success looks like • Fast, accurate order entry, • Clear, timely communication with customers and internal teams, • Smooth despatch and error‑free paperwork, • Clean, reliable data and documentation, • Positive customer feedback and reduced repeat queries, • Strong contribution to team SLAs and service metrics About you Essential experience: • Background in office‑based sales administration and/or customer service, • Confident communicator — written, verbal and phone, • Fast, accurate data entry and strong attention to detail, • Good IT skills (Outlook, Excel, web portals), • Calm, organised and able to prioritise in a busy environment, • Professional, helpful and team‑focused, • Experience handling complaints and resolving issues constructively Desirable (training provided): • Experience with ERP systems (e.g., Business Central or similar), • Familiarity with online marketplaces or order portals, • Basic understanding of export/shipping documentation, • Experience working with shared inboxes or service metrics What’s on offer • Company pension, • Learning & development with clear progression pathways, • Free on‑site parking, • Friendly, modern working environment, • Casual dress, • Fresh fruit and refreshments, • Company events, • Standard office hours with some flexibility during peak periods Location & eligibility This is a 100% on‑site role based in Hoddesdon. You must have the right to work in the UK and be able to commute reliably. If you’re a proactive, detail‑driven administrator who enjoys supporting customers and keeping operations running smoothly, we’d love to hear from you.
