Customer Service Representative | Events Industry
1 day ago
Sutton
Customer Service Representative | Events Industry Office Based Flexitime £30,000–£35,000 📍 Sutton | Full-Time We are currently recruiting on behalf of a dynamic and growing events organisation based in Sutton. This company is making a meaningful impact in the live performance space, working with both performers and venues across the UK. As they continue to expand, they are seeking a Customer Service Representative to join their team. This is a fantastic opportunity for an individual with a background in customer support or sales support, who thrives in a client-facing environment and enjoys working with a variety of stakeholders. Key Responsibilities: • Serve as the primary point of contact for both performers and venues, responding to enquiries and resolving issues in a timely and professional manner., • Support users of the company’s event management app, assisting with technical queries and general platform guidance., • Coordinate schedules and availability, helping to match performers to venues and manage shift arrangements effectively., • Build and maintain strong working relationships, providing excellent customer service and fostering a positive user experience., • Utilise tools such as Microsoft Excel and Outlook to track bookings, update records, and manage communications. Candidate Profile: • Previous experience in a customer service, client support, or sales support role is essential., • A confident and empathetic communicator, both written and verbal., • Highly organised, with strong attention to detail and problem-solving skills., • Resilient and enthusiastic, with the ability to remain calm and professional under pressure., • Proficient in Microsoft Office, particularly Excel and Outlook. What’s on Offer: • Competitive salary of £30,000–£35,000 depending on experience., • Office-based role in Sutton with a flexitime arrangement – no fixed start or finish times., • A supportive, social company culture, including quarterly team outings and regular team-building events., • The opportunity to work for a company that actively supports the local community, contributing to charities focused on mental health and providing resources for disadvantaged children., • This is a rewarding role for someone who enjoys working in a fast-paced, people-oriented environment and wants to be part of a company that values both commercial success and social impact. Please apply here if you think you'd be a good fit or send me an email directly at
