Customer support in jobs in Hertford

Contracts Manager/Accounts Support: We are a security system Installer and Maintainer. We have been providing security solutions both commercial and residential for over 20 years and is one of a Hertfordshire’s leading security providers. We are currently looking to recruit on a Permanent basis an experienced Contracts Manager to join our team at RVTV Security Group Ltd in Hertford. The successful candidate will provide full administrative support to the Servicing, Sales and Operations Team to ensure the smooth administration of our internal database and all contracts types. As the Contracts Manager, you will be working alongside the administration team and will be responsible for timely, accurate, coordinated and efficient processing of Contracts along with the successful management of working relationships with customers. Working as the primary point of contact for all contract renewals and new sales contracts and extensions contracts. Running the day-to-day administration across our key existing contracts. Supporting the management team in production of data and reports for review deadlines. Compliance Management. Reporting the latest monthly statics for won and loss customers. This role will also work closely with our accounts team providing support to the Accounts Manager when required. You will also cover our Sales Invoicing desk during holiday leave or when required. The main duties and responsibilities are: - Managing the maintenance & monitoring contracts. - Invoicing new maintenance/monitoring contracts and updating our Field motion database. - Emailing out renewal invoices & offer letters. - Follow up calls to seek approval for new offers - Follow up calls/emails to project managers to obtain purchase orders for renewing contracts - Sending out new offers to customers whose system is 1 year old. - Monthly update collated on won and lost contracts to MD. - Allocating costs against maintenance/monitoring jobs - Chasing all contract overdue invoices via telephone & follow up emails. We use Quickbooks online for our accounting programme. - Carrying out our Annual SSAIB security inspection audit. - Booking in fire services for Salesman. - Allocating warranty costs for all salesman and updating/collating spreadsheet costs. - Reviewing open service list report. Chasing for completed job sheets from subcontractors and updating field motion as job closed. - Putting site on test when engineers completing service. - Checking daily alarm reports and updating customer. - Applying for URN’s. - Updating keyholder details online. - Generating new sales invoices for all salesman whilst covering annual leave. - Assisting the Accounts department when required. - Assisting with the telephones liaising with clients and engineers. This role will be varied with the opportunity to progress within the company. Full training will be given working in relaxed & friendly office environment. Full time position working 40hrs or 45hrs salary dependant on chosen hours. · Working Hours Monday to Friday are 9am - 5pm or 8am – 5pm · Salary is between £27,000 - £32,000 dependent upon experience · 28 days holiday (including bank holidays) · Based in Hertford, close to the town centre - parking on site. · Company Pension ** Essential Skills required =** -Experience in a similar role would be preferred. - Self-motivated with excellent attention to detail - A team player, also able to work on own initiative - Strong communications skills written and telephone. - Proficient in all Microsoft Office packages particularly, Excel, Outlook - Organisational skills & Committed to task completion - Flexible team worker with a positive attitude - React and respond to all customer enquiries with a sense of urgency - Support the team to succeed to meet all agreed targets - Extremely well organised, efficient and be able to work on a number of tasks at the same time. Previous experience working in the security sector is preferred ideally. Please send your CV to be considered for this position and an interview will be arranged should your application be successful.

We are seeking a versatile and proactive individual to join our team as a Recovery and Roadside Support Specialist with Security Monitoring Responsibilities. In this role, you will be responsible for providing assistance to vehicles in distress, offering towing, roadside repairs, fuel delivery, and other forms of support to stranded drivers. Additionally, you will play a vital role in ensuring the security of our premises by monitoring access and permitting staff to enter and exit as needed. Position Overview for the Breakdown Call Handler & Security Monitoring: As a Breakdown Call Handler, you will play a crucial role in our organisation by delivering exceptional customer service to drivers facing unexpected vehicle breakdowns. You will be responsible for receiving and handling incoming calls from distressed motorists, assessing their situations, and coordinating the dispatch of our service teams to their locations. Your empathetic and efficient response will be vital in ensuring that our customers receive prompt and professional assistance when they need it most. You will be responsible for monitoring and ensuring the security of our facilities through the operation of security systems and surveillance equipment. Your primary duty will involve actively monitoring security cameras and access control systems to detect and deter unauthorised access, theft, vandalism, or other security breaches. Additionally, you will be tasked with responding to security alarms, conducting security checks, and liaising with law enforcement or emergency services when necessary. Key Responsibilities for the Breakdown Call Handler & Security Monitoring: · Receive incoming calls from drivers experiencing breakdowns. · Gather essential information from callers, including location, vehicle details, and the nature of the issue. · Provide reassurance and excellent customer service to ease the driver's concerns. · Assess the urgency of each breakdown situation and prioritize accordingly. · Coordinate with our service teams for efficient dispatch to the customer's location. · Maintain accurate records of calls, actions taken, and service provider details. · Keep customers informed of estimated arrival times and any updates. · Monitor security cameras and access control systems to oversee the entry and exit of staff, visitors, and vehicles. · Proactively identify and respond to security threats or breaches, including unauthorized access attempts, suspicious activities, or security system malfunctions. Qualifications: · Excellent communication skills and a strong customer service orientation. · Ability to remain calm and composed in high-pressure situations. · Empathetic and understanding, with the ability to provide reassurance to distressed callers. · Quick thinking and problem-solving skills. · Basic computer skills for data entry and record-keeping. · Availability to work in shifts, including evenings, weekends, and holidays. · Previous experience in a call centre or customer service role is a plus. · DBS is preferred. Will do one on boarding. What We Offer: · Competitive compensation and benefits package. · Comprehensive training to equip you with the necessary skills and knowledge. · A supportive and collaborative team environment. · Opportunities for growth and career advancement. · The satisfaction of making a difference in the lives of those in need. If you are a compassionate and quick-thinking individual with a passion for helping others, we want to hear from you. Join our team as a Breakdown Call Handler and be the lifeline for drivers in their time of need. If you are Breakdown Call Handler & Security Monitoring and would like to apply for this exciting role with one of the region’s leading employers, make an application via this advert