Trabajos desktop engineer en St AlbansCrear alertas

IT Helpdesk Engineer St. Albans / Hybrid. Monday to Friday 3 office days, 2 days wfh£26,000 - £27,000 Great role in expanding team. The role is to be responsible for resolving helpdesk tickets, performing system administration tasks, and ensuring smooth operations of IT services for my clients network of offices across the UK ( occasional travel to these offices ) The role requires technical expertise in Microsoft Windows, VMWare, Omnissa Horizon and Microsoft365, as well as experience in troubleshooting laptops, printers, and peripherals. Responsibilities include: • Provide technical support by resolving helpdesk tickets for internal staff, ensuring timely and accurate issue resolution., • System administration, including Office 365, Azure, Active Directory, Group policies., • Perform routine system administration tasks including updates, backups, and monitoring., • Administer Omnissa Horizon environment and troubleshoot issues related to virtual desktop access., • Liaise with third-party suppliers for issue escalation and resolution of problems beyond internal capabilities., • Assist in the management of legal case management tools (such as Partner 4 Windows) where applicable., • Document processes, procedures, and resolutions in the company's knowledge base., • Prepare and deploy new hardware such as laptops and phones to staff., • Periodical visits to our UK offices for maintenance and rollout of new hardware/software. Required Skills & Qualifications: • Proficiency in Windows Server environments., • Strong understanding of Microsoft Office 365 tools (Word, Excel, Outlook, PowerPoint)., • Experience with Omnissa Horizon or similar remote desktop solutions., • Experience with managing cloud-based VoIP systems., • Familiarity with system administration tasks such as mailbox management, user provisioning, and network troubleshooting., • Familiarity with networking and network management, WAN, LAN and VPN., • Excellent problem-solving and customer service skills., • Ability to work effectively with third-party suppliers and manage escalations., • Experience with MDM solutions such as Intune., • Strong verbal and written communication skills., • Be a security minded individual, ensuring that security protocols are followed., • Relevant certifications (e.g., Microsoft Certified: Windows Server, VMWare Certified) are advantageous but not required. For more information and to apply please send your CV

IT Support Engineer / Multi-Site Support TechnicianLocation: Field-based across regional client sites + office supportSalary: Up to £31,000 + mileage + benefitsType: Full-time, Permanent Hemel Hempstead The Opportunity A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region. This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service. A great opportunity for someone looking to develop their technical skills within a varied MSP environment. Key ResponsibilitiesSupport & Service Desk • Provide 1st / 2nd line support across hardware, software and user issues, • Log, manage and resolve tickets within agreed SLAs, • Escalate more complex issues where required, • Deliver clear updates and excellent customer communication throughoutOn-Site Client Support, • Visit customer sites for scheduled support, installs and issue resolution, • Support users face-to-face with desktop, laptop and peripheral issues, • Assist with workstation setups, moves and equipment rollouts, • Build positive working relationships with end users and key contactsInfrastructure Support, • Assist in supporting servers, backups and core network infrastructure, • Manage Active Directory user accounts, permissions and password resets, • Support Microsoft 365 including Outlook, Teams and SharePoint basics, • Help maintain Wi-Fi, printers, switches and connectivity servicesTechnical Environment, • Windows 10 / 11, • Microsoft 365, • Active Directory, • Azure / Entra ID (basic exposure), • Intune (desirable), • Printers / Peripherals, • Networking fundamentals (DNS, DHCP, Wi-Fi), • Backup solutions, • Ticketing systemsWhat We're Looking For, • Previous experience in a 1st / 2nd line IT support role, • MSP or multi-site support experience highly desirable, • Strong troubleshooting and customer service skills, • Organised, reliable and able to manage workload independently, • Full UK driving licence and willingness to travel between sites, • Keen to learn and progress technicallyWhat's on Offer, • Salary up to £31,000, • Mileage / travel expenses, • Ongoing training and development, • Varied role with exposure to multiple environments, • Friendly and supportive technical team, • Clear progression routes into 2nd / 3rd line roles Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

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