103 Best diamond Jobs in Ellesmere Port (November 2025)

Neve Jewels Group

Store Manager

3 days ago

Chester

Store Manager Hours: 40 hours over 5 days, working any 5 out of 7 days, including bank holidays and weekends. Salary: Basic salary up to £32,000 per annum with the opportunity to earn commission and rewards. The Company: Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day. About this role: We are seeking an experienced and dedicated Store Manager to join our successful team in Chester. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while assisting the Store Manager in overseeing daily operations and driving sales. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers. How you’ll contribute: Leadership and Team Management: • Lead and mentor the sales team to consistently achieve and surpass sales targets., • Foster a positive and motivating work environment through collaboration and teamwork. Client Engagement and Consultation: • Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences., • Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey. Product Knowledge: • Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship., • Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants. Sales Performance: • Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met., • Encourage a consultative and customer-centric approach to sales., • Understand and influence your store's Profit & Loss report. Customer Experience: • Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued., • Manage all client escalations for an exemplary outcome for all parties involved. Brand Ambassadorship: • Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery. Visual Merchandising: • Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards., • Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively., • Ensure that all product displays, signage, and promotional materials are current and in excellent condition. Store Cleanliness and Organisation: • Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and back-of-house spaces., • Implement and enforce daily cleaning and tidying routines to create a welcoming shopping atmosphere. Inventory Management: • Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss., • Perform regular stock checks. Security and Loss Prevention: • Implement and enforce security protocols to safeguard merchandise and prevent theft., • Collaborate with security personnel and management to address any security concerns or incidents promptly. Compliance: • Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies., • Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements. Customer Feedback and Improvement: • Actively seek customer feedback regarding their in-store experiences and product offerings., • Use customer insights to identify areas for improvement in store operations and customer service. Health and Safety: • Promote a safe working environment by ensuring that all employees adhere to health and safety guidelines., • Take prompt action in response to any safety concerns or incidents. Store Maintenance: • Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly., • Ensure that the store's physical infrastructure is well-maintained and aesthetically pleasing. Qualifications, Skills & Experience: • Minimum of 2 years of experience in luxury retail, preferably in the jewellery sector, with a proven track record of consistently achieving and exceeding sales targets., • Experience in engaging with high-end clientele is highly advantageous., • Effective communication skills and a proactive team player., • Strong problem-solving abilities and adaptability to evolving role requirements., • Proficiency in new software and the ability to quickly grasp new systems., • Outstanding interpersonal skills, including exceptional listening, communication, and relationship-building capabilities., • A genuine passion for luxury products and a discerning eye for aesthetics., • Impeccable attention to detail., • Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism., • A proactive and results-driven mindset, combined with a sincere commitment to exceeding customer expectations. Benefits: • Competitive salary, • Commission, • 20 days of annual leave plus 8 days of bank holidays (pro rata), • Access to a 24-hour Employee Assistance Programme, • Company discount, • Company events, • Company pension, • Employee discount, • Private medical insurance, • Referral programme Experience: • Management: 5 years (required), • Jewellery: 3 years (preferred), • Work Location: In person

Diamond jobs in Ellesmere PortCreate job alerts

Popular jobs searches in Ellesmere Port

Popular diamond jobs locations