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Activ Camps Ltd is a friendly and lively company running activity camps and after school clubs for children across South London. We are passionate about providing the highest quality experience for children within our community, as well as the best possible customer care experience for their parents and carers. We are looking for a warm, engaging and highly organised individual with experience in customer service and administration to join our team. This person should have a keen eye for detail and a systematic approach to work, as well as passion for supporting children and families. Key Responsibilities To act as the main point of contact for parents and carers, and other stakeholders, on phone, email and social media platforms, demonstrating a high level of knowledge of our provision and guiding customers through the booking process To handle all bookings, cancellations and changes to bookings with efficiency To clearly and confidently communicate Activ Camps’ policies, procedure and terms of booking to parents and carers To process payments from a variety of sources, including childcare voucher schemes and credit, chasing outstanding payments in a systematic and timely manner To assist in resolving complaints in a timely and appropriate manner, liaising with colleagues to ensure that these can be fully investigated with an appropriate response communicated to the complainant To prepare a variety of registers for our camps and clubs, including medical and special education needs and disability (SEND) registers, ensuring that all necessary information is recorded and collated To communicate regularly with staff members at our camps and clubs, ensuring that administrative processes are being adequately managed on site To participate in team meetings, sharing insights and updates on customer interactions, addressing any specific trends To contact and build relationships with local schools and parent/teacher associations to help promote Activ Camps to new customers To support the general organisation and administration of Activ Camps. Personal Specifications Essential Attributes: Previous experience in customer service and administrative roles Outstanding verbal and written communication skills Excellent numerical skills Previous experience working with Google Sheets/Excel spreadsheets Proactive and resolution-focused, with the capability of working independently Desirable Attributes: Passionate about children and/or sports and outdoor activities Experience working within the childcare industry An understanding of differing Special Educational Needs and Disabilities Knowledge of Childcare Voucher & Tax-Free Childcare payment processes Salary: £26,000 per annum Contract: Full Time Contract Start date: Tuesday 7th May 2024 Work hours: 0930 - 1800 During the school holidays hours will vary based on the requirements of our camps and clubs Holidays: 23 days pro-rata plus all public holidays Location: Company Office in Brixton, London, with the possibility to work from home on occasion Commencement subject to: Two rounds of interview, two suitable references and a contract returned with Associated Annexes signed. Safeguarding Activ Camps Ltd is committed to safe practice in recruitment and selection that includes consideration of issues to do with child protection, safeguarding and promoting the welfare of children and young people. Engagements of work will not be authorised unless staff have completed an Enhanced DBS, references verified and checks completed in line with our Safer Recruitment Policy. Inclusion & Diversity At Activ Camps, we know that diversity makes our team stronger and more successful. The children that we work with come from all backgrounds and it is important that our team reflects the diversity of the people that we work with. We welcome applicants from all backgrounds to apply for jobs with us and bring their perspectives and experience to our team. How to apply Successful candidates will be invited to interview as soon as convenient for both parties. Please note Activ Camps Ltd is unable to reimburse interview expenses. Information correct on 18.04.2024 and subject to change thereafter. Job Types: Full-time, Permanent Pay: £26,000.00 per year Benefits: Casual dress Company pension Schedule: Holidays Monday to Friday Ability to commute/relocate: London: reliably commute or plan to relocate before starting work (required) Work Location: In person Expected start date: 07/05/2024
Location: Friern Barnet Road, LB of Barnet. Salary: - £15.50 per hour plus paid Induction (Hourly rate paid between 08:00 – 10:00pm.) - Night Shift Flat Rate £120.00 (Night shift flat rate paid between 10:00pm – 08:00am) Hours are negotiable - Monday to Sunday on a shift rota basis. Shift Patterns: 8am – 8.30pm, 8am – 4.30pm, 4pm – 8.30pm, 8pm overnight to 9am. Employment Type: Fulltime, part-time, bank basis. Overview We are looking for Residential Child and Family Assessment Support Workers for Ty Connections III Residential Family Assessment Centre – located in the LB of Barnet. We are looking for talented professionals who can provide a positive living experience for the family’s resident, where compassion and innovation meets quality and expertise, dedicated to safely uplifting our most vulnerable families navigating complex journeys into parenthood. About us Ty Connections III - provides a holistic, nurturing environment where parents are supported every step of the way, with specialized services designed to meet each parent’s individual needs. From personalized counselling sessions to skill-building workshops to maximise their capacity to manage risks, we are committed to fostering a sense of confidence and capability in every parent using our services. And for the little ones? Innovative engaging activities and educational programs await, ensuring a vibrant and enriching learning experience for children of all ages. About the role You will work as part of a ‘team around the family’ where every family is supported, empowered, and guided towards a brighter future. We do this together, ensuring that every family receives the resources, care and understanding they require and deserve, whilst evidencing their capacity to change and safely parent their child. In addition, you will work in partnership with wider family groups and carers of children, Social Workers, and other outside agencies, as required. About you You will be: Committed to working with Families and their Children within a residential setting, redefining what it means to thrive in the face of challenges. Have appropriate knowledge and experience of working with Families and children and committed to training and continued professional development. Be creative and able to use your own initiative whilst working in a complex and challenging environment. Enthusiastic and highly adaptable to changing circumstances. In addition, you should possess good written, IT and communication skills. Ideally, although not essential, you should have a relevant qualification (NNEB/QCF /NVQ 3 in Care ) and experience of working in a social service-related setting (including voluntary work.) Other information You will be required to apply for a DBS at an enhanced level. Our values We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy. By joining Ty Connections III, you can expect: - A fair and inclusive culture. - The chance to really make a difference to those around you. - Health and well-being initiatives including an Employee Assistance Programme. - Ongoing support, and the opportunity to develop and progress in your career with us. - Ty Connections is committed to equal opportunities policies and action to ensure that the best candidates for any post are appointed irrespective of gender, sexual orientation, age, marital or civil partnership status, disability, race, colour, ethnic or national origin, religion or creed.
About the Nursery The nursery welcomes children aged between 3 months and 5 years old and is open 51 weeks a year from 8am to 6pm. We provide a loving culture and creative exploration through the eyes of the child. By building on Montessori methods and linguistic arts, we have developed our unique curriculum. As a result, we prepare a child to excel in their foundation years and then move through life with a strong ability to achieve excellence. Main duties and responsibilities: · Full responsibility overseeing the rooms incl. children developments and staff practises . Carry out risk assessments throughout the day to ensure the nursery is a safe environment and comply with Safeguarding Procedures · Lead the team of other staff in the room and train them to become strong practitioners and create a nice team environment · Act as a leader for the overall nursery and collaborate to the day-to-day running of the nursery · Ensure a high standard of physical, emotional, social and intellectual care and development for all children at Raphael Nursery · Support key children · Assist in promoting equal opportunities and the inclusion of children with special educational needs and disabilities. · Liaise with and support parents/carers and other family members The successful candidate must be qualified to Level 3 or above in childcare, be an experienced nurse, have a firm understanding and experience of the Early years foundation stage, and also will be looking for a full-time position per week. Benefits: · Excellent rates of pay (based on experience and qualification) . Semi-annual bonus scheme . Sick pay policy . Support for your well-being · Support for career progression · Support for higher level qualifications and fully funded training · Free wholesome, hot lunches available · Pension Scheme . 70% fee reduction for our longstanding employees to take their children in the nursery if space available (minimum 1y of employment) · Employee assistance programme
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