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Service and Maintenance Engineer (Fire & Security) Expected salary range: £36,000 - £42,000 Leeds/York Benefits · 31 days per annum, inclusive of bank holidays & company shut down periods · Company Vehicle · Mobile phone · Laptop · Company contributed pension scheme Departmental Overview As a leading specialist in electrical contracting, our Service & Maintenance department operates 24 hours per day, over 365 days per year. They are responsible for the provision of customer advice and recommendations, inline with the servicing and maintaining of life safety systems including fire & security systems, emergency lighting, CCTV, voice alarm and call systems. Job Purpose / Primary Objective The primary objective of the Service & Maintenance Engineer is to ensure that customer’s requirements are met, by carrying out services & maintenance tasks to the highest standards, inline with British Standards and within the agreed timescales. Key responsibilities The key responsibilities of this role include but are not limited to the following tasks: · Represent and act as an advocate for the company when visiting customers on site. · Conduct and oversee the maintenance, service & commissioning of CCTV surveillance, data/power cables, fire detection, intruder alarm, emergency lighting, induction loops, access control, voice alarm, disabled refuse, staff attack and nurse call systems, in compliance to company and industry standards. · Gather, maintain and update documentation inline with customer specification, drawings, and contractual requirements. · Assist with or carry out installation works, as and when required. · Audit, replenish and keep vehicle stock levels to the required limit. · Upkeep and maintain assigned vehicles, tools, plant equipment and work areas. · Plan, organise and prioritise workloads inline with project requirements. · Comply and monitor standards of Health & Safety, put safe systems of work in place, conduct risk assessments & draft method statements, as and when required. · Attend out of hours emergency repairs, on a rotational basis. · Maintain impeccable conduct by delivering excellent levels of customer service. · Make observations and recommendation regarding the additional sales of products and services, and submit quotation information in a timely manner. · Keep a concise & detailed record of completed work and ensure that paperwork is submitted on time and in full, including timesheets and site data. · Actively promote the company’s products and services. · Coordinate work and provide guidance and assistance to Engineers, Sub Contractors and Apprentices. · Attend meetings and liaise with internal and external stakeholders, when applicable. · Inspect & audit work, and assist in the resolution of work related queries to ensure a constant flow of work. · Order equipment and review project requirements to ensure the continuity of work. · To promote a positive and professional image of the department at all times, by adhering to company policies, procedures and standards. · Raising and following up on non-conformance reports, to ensure that any actions identified, pursued and resolved. · Work as part of a larger team to develop working practices and procedures. Relationships, accountability and responsibilities · Maintain and build up a good working relationship with internal and external stakeholders including colleagues, customers, suppliers and senior management teams; · Be able to work efficiently and effectively as part of a team & · Communicate effectively with all other departments. Person Specification To be successful in this role the Service & Maintenance Engineer will have: · A strong commercial and technical knowledge with experience in: · Intruder Alarm Installation & Maintenance · Access Control · CCTV · Fire Alarm Systems · A clear understanding and knowledge of the relevant British Standard surrounding fire and security systems. · A good attention to detail with strong planning and organisational abilities. · Be computer literate with a high level of competency in Microsoft Office packages. · Enjoy a challenge, have excellent interpersonal skills and the ability to communicate at all levels. · Have a high standard of numeracy. · Have strong written and verbal communication skills, with a good track record in delivering outstanding customer service. · Have a strong orientation towards quality, safety and continuous improvement. · Have the ability to prioritise workload and work well under pressure, to meet deadlines and manage business expectations. · Be adaptable and flexible in your approach to work. · A legal right to work in the UK. Educational Requirements · N.V.Q Level 3 Electrical Installations, or equivalent (Advantageous) · Full UK Driving Licence (Essential) The successful candidate will also need to pass an enhanced PNC check. All employment within our clients company is subject to a full security clearance, in line with BS7858 standards.
Description Badiani is an Italian brand with Gelateria's in the UK, Italy and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and colour to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast-growing business and are entering more exciting markets in 2024 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab to share our amazing products with a wider customer base. What you will be doing: Our Handyman or Maintenance Technician at Badiani plays a crucial role in ensuring the smooth operation of our gelato stores by managing maintenance tasks and promptly addressing equipment issues. This position requires a versatile individual who can effectively handle both maintenance responsibilities and on-site repairs across multiple locations. Key Responsibilities: - Maintenance Management Develop and execute a comprehensive maintenance schedule for all Badiani locations to ensure optimal functionality of equipment and facilities. Conduct regular inspections of equipment, machinery, and facilities to identify any maintenance needs or safety concerns. Coordinate with external vendors and contractors for specialised repairs or maintenance services when necessary. Maintain accurate records of maintenance activities, including repairs, inspections, and service contracts - On-site Repairs Respond promptly to maintenance requests from store managers or staff to address equipment malfunctions or breakdowns. Diagnose mechanical, electrical, or plumbing issues and implement effective solutions to minimize downtime and ensure operational efficiency. Perform routine repairs and preventive maintenance tasks on coffee machines, refrigeration units, and other equipment as needed. Troubleshoot equipment problems and provide technical support to store personnel as required. - Inventory Management Monitor inventory levels of spare parts, tools, and supplies necessary for maintenance and repairs. - Health & Safety Compliance Adhere to all health and safety regulations and protocols to maintain a safe working environment for employees and customers. Conduct regular safety inspections and implement corrective actions to address any identified hazards or compliance issues. Ensure that all maintenance activities are carried out following industry standards. Key Requirements: Proven experience in maintenance and repair work, preferably in a hospitality or retail environment. Strong technical skills in mechanical, electrical, and plumbing systems. Ability to prioritize tasks and manage time effectively in a fast-paced, multi-location setting. Excellent problem-solving abilities with a proactive approach to resolving issues. Good communication skills and the ability to work collaboratively with store teams and external vendors. Flexibility to work evenings, weekends, or on-call as needed for emergency repairs or scheduled maintenance. Good skills in using email systems for communication and coordination with team members, store managers, and external vendors. Good skills in Microsoft Excel for data analysis, reporting, and inventory management tasks. What you will get: Salary £32,000-£35,000 dependent on experience £12 allowance per day when on shift to spend on food and drink Up to 50% off on store products Refer a friend incentive scheme Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! Seasonal social events Regular competition incentives Reward scheme on Perkbox to spend points on high street and online stores, restaurants, cinemas and more! Employee Assistance Programme - our 24/7 counselling support provider