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Software Development Team Leader Department: Research and Development Reporting to: Director of R&D Main Activities and Tasks · Lead, manage and develop the Software Team, ensuring high levels of performance, motivation and engagement. · Drive the ideation, specification and research of innovative software and digital products. · Oversee the development of scalable firmware and software using structured, process-driven methodologies. · Plan workloads and communicate progress to key stakeholders including Project Leads and Programme Managers. · Maintain best practices, ensuring adherence to documentation standards and quality management systems. · Manage software development projects, including liaison with OEM partners. · Lead Agile sprint processes and contribute to project planning, scoping and problem-solving. · Ensure delivery of software and firmware from concept through to production, including testing and validation. · Participate in cross-functional New Product Introduction teams. · Contribute hands-on to software development where required. · Support wider business activities with a flexible and collaborative approach. Requirements · Degree-level qualification (or equivalent) in a software-related discipline. · Several years’ experience in a commercial software development environment. · Strong understanding of software engineering and testing principles. · Experience with Agile Scrum and sprint planning methodologies. · Proven people management experience, including line management responsibilities. · Experience leading projects from conception through to delivery. · Ability to work independently and manage priorities effectively. · Excellent communication and interpersonal skills. Desirable · Experience in audio software development. · Familiarity with JUCE framework or similar technologies. · Embedded firmware development experience. · Knowledge of DSP principles. · Experience with Git, Confluence and Jira. · Understanding of full product lifecycle and mass manufacturing processes. · Background or interest in music (e.g. playing guitar). · Knowledge of the musical instrument industry. The Offer · Full-time position (Monday to Friday, 8:00 – 17:00). · Based in Northampton, UK. · Flexible approach to working hours and environment depending on business needs. · Opportunity to work on innovative, industry-leading products. · Collaborative and dynamic working environment. The company: Launched in 2007, Blackstar is globally recognised and respected as an innovator and leader in guitar amplification design. We are a company of musicians who are truly passionate about what we do and understand the importance of great tone. Blackstar is based in Northampton, with over 80 years’ combined experience in guitar amplification design and production. Our team pioneers change in the industry and has a strong commitment to driving transformational innovation within all of our products. Blackstar products are the best in the world for design, technology and performance – we create the ultimate tolls for self-expression. The Environment: Blackstar is a unique environment; we are all musicians/music lovers and the dress code is relaxed. Our teams are experts in their field and we are incredibly passionate about our products and the industry as a whole. Most of our staff have worked in the industry for a long time and we are looking for candidates who wish to grow with the company and share in our current and future success. If you share our passion, approach your work with pride, are driven by innovation, want to be the best and help to grow our global brand to its highest potential we would love to hear from you. Please apply with an up-to-date CV. We are looking to hold interviews ASAP, for which an initial telephone or video conversation would be the first step.

Position Software Developer – Guitar Amplification Location: Northampton, UK Permanent role Blackstar Amplification’s R&D team are recruiting for an exciting new position, the perfect role for a Software Engineer who is passionate about guitars and music technology. Main Activities and Tasks • Design, develop and maintain cross-platform desktop applications and audio plugins for the musical instrument market., • Package and distribute new, and regularly-updated, software for direct distribution., • Collaborate with the wider team to peer review, bug fix, and generally improve Blackstar’s multi-platform software ecosystem., • Devise, control and carry out pre-release test procedures for both hardware and software products. Requirements • Proven knowledge and professional experience with: o Modern C++ and the JUCE Framework o Windows and macOS app development o Build systems, notably CMake and CPack, as well as codesigning and notarization o Plugin architectures (AU, VST3, AAX, LV2) o Low-level software principles o Version control software (ideally Git) and the command line o Scripting languages such as Bash or Python o UI/UX implementation o Anti-piracy methods, such as PACE iLok. • Minimum 2 years’ experience in a commercial software development environment., • Ability to produce clean, accurate and reusable code., • Qualified to degree level or above in Computer Science or a related field., • Highly organised, independent and self-reliant., • Excellent verbal and written communication skills., • Excellent numerical and analytical skills. Desirable • Experience with: o CI/CD (ideally GitHub Actions) o Agile development practices and associated software (Jira, Confluence etc.) o Unit Testing o Audio Plugin testing frameworks such as Pluginval o Rest APIs o Mobile app development o Linux development • An understanding of: DSP Principles, Linux Development, Real Time Audio or LVGL., • Guitar player or you have an active interest in music technology. The Offer • Working with a wider team based in Northampton, UK. Hybrid and Remote working will be considered., • Full time 08:00 - 17:00, Monday - Friday, • Competitive salary based on experience., • Excellent career progression and learning opportunities., • Workplace pension., • Private mental health support. The company: Launched in 2007, Blackstar is globally recognised and respected as an innovator and leader in guitar amplification design. We are a company of musicians who are truly passionate about what we do and understand the importance of great tone. Blackstar is based in Northampton, with over 80 years’ combined experience in guitar amplification design and production. Our team pioneers change in the industry and has a strong commitment to driving transformational innovation within all of our products. Blackstar products are the best in the world for design, technology and performance – we create the ultimate tolls for self-expression. The Environment: Blackstar is a unique environment; we are all musicians/music lovers and the dress code is relaxed. Our teams are experts in their field and we are incredibly passionate about our products and the industry as a whole. Most of our staff have worked in the industry for a long time and we are looking for candidates who wish to grow with the company and share in our current and future success. If you share our passion, approach your work with pride, are driven by innovation, want to be the best and help to grow our global brand to its highest potential we would love to hear from you. Please apply with an up-to-date CV. We are looking to hold interviews ASAP, for which an initial telephone or video conversation would be the first step.

The Company Blackstar Amplification launched from Northampton, England in 2007 and has an award-winning R&D team of engineers. Driven by a passion for designing innovative amplification products that redefine players expectations, Blackstar today distributes products to over 50 countries worldwide and is a major international brand in the Musical Instrument and Audio markets. See our website for more info: The Role Purpose of the role: • To develop Blackstar’s proprietary embedded software within our ever-expanding product range., • Hold responsibility for Release firmware: from Design Brief to product release and beyond., • Be part of the next-generation of audio products in an exciting team and dynamic industry. Main Activities and Tasks: • Design, develop and maintain embedded control systems., • Assist in the implementation of new and evolving hardware platforms., • Support in specifying new user-focused products for the Musical Instrument market., • Build, test and release code for cutting-edge new products., • Work within the Software Team to expand and improve our multi-platform software ecosystem., • Collaborate with the wider team to peer review, bug fix, and generally improve the large Blackstar codebase., • Devise, control and carry out pre-release test procedures for both hardware and software products., • Integrate new peripheral subsystems (USB, SPI, I2C etc.). Additional Desirable Activities Based on Applicant: • Design, implement and optimise novel DSP algorithms on hardware products., • Porting existing DSP algorithms between code bases and languages., • Support with the development of desktop applications The Person Essential • Proven knowledge and working experience with:, • Embedded C, • Git and the command line, • Hardware debugging using logic analysers, scopes etc., • Writing technical documentation, • Some Combination of:, • Advanced DSP implementation and design for audio, • Professional experience with C++ and the JUCE framework, • Professional experience with embedded Linux systems, • Professional experience with real time audio, • Minimum 2 years' experience in a commercial software development environment, • Ability to produce clean, accurate and reusable code Desirable • Experience with:, • A fast prototyping language (MATLAB, Python, C# etc.), • CI/CD, • Unit Testing, • Agile development practises and associated software (Jira, Confluence etc.), • Plugin Architectures (AU, VST3, AAX, LV2)., • Guitar player or an active interest in music technology, • An understanding of:, • Audio and low-voltage control electronics, • PCB design, • The wider Musical Instruments industry, • Qualified to degree level or above in Computer Science or related field Personality • Strong team player., • Excellent communication skills, both technical and personal., • Enthusiastic, with a can-do attitude., • Able to work to deadlines, with exceptional time management., • Methodical approach, and able to work independently on large projects., • We’re a small team in a small company; you should have a flexible approach to your role and be willing to assist in various departments and activities when required. The Offer • Working with a wider team based in Northampton, UK. Hybrid and Remote working will be considered, • Full time 8.00 - 17.00, Monday - Friday., • Competitive salary based on experience., • Excellent career progression and learning opportunities., • Workplace pension., • Private mental health support.

Position: Supply Chain Manager Location: Northampton, UK (on site) The Environment: Blackstar is a unique environment; on one hand it is very professional, energetic and dynamic and yet still remains informal and full of humour. We promote equality, diversity and inclusion. Our team are experts in their field, passionate about music and driven to be the most professional company in the industry as a whole. If you approach your work with pride, want to be the best and help to grow our global brand to its full potential, we would love to hear from you. The company: Launched in 2007, Blackstar is globally recognised and respected as an innovator and leader in guitar amplification design. We are a company of musicians who are truly passionate about what we do and understand the importance of great tone. Blackstar is based in Northampton, with over 80 years’ combined experience in guitar amplification design and production. Our team pioneers change in the industry and has a strong commitment to driving transformational innovation within all of our products. Blackstar products are the best in the world for design, technology and performance – we create the ultimate tools for self-expression. The role: We want to appoint an experienced, organised, energetic and commercially-minded Supply Chain Manager to work alongside the Finance Director to manage and develop Blackstar’s Supply Chain operation. Blackstar has two high quality finished good suppliers based in the Far-East. Products are then consolidated and shipped to a network of around 50 distributors worldwide. In the UK, Blackstar distributes itself to a network around 150 specialist retailers via a UK 3PL logistics provider and also Direct to Consumer. Additional stock is held at an EU 3PL to supply Amazon EU. The Supply Chain Manager will be responsible for the strategic planning, execution, and oversight of all supply chain operations. The ideal candidate will have extensive experience managing a global network, including deep knowledge of sourcing and manufacturing in Far East, as well as a strong track record of managing outsourced 3PL relationships. This role requires a hands-on, detail-oriented leader who can balance the need for operational efficiency with the agility required in a fast-paced, SME environment. The duties and responsibilities will include, but are not limited to: Supplier Management (Far East): · Oversee all procurement activities, from sourcing and vendor selection to contract negotiation and ongoing relationship management with manufacturing partners in Far East. · Manage supplier performance against key metrics (KPIs) such as quality, delivery, cost, and lead times. · Conduct regular supplier audits and risk assessments to ensure compliance with company standards and mitigate supply chain disruptions. · Deepen existing relationships while actively seeking new supplier opportunities in line with evolving business needs and risk mitigation strategies. · In conjunction with The Supply Chain Administrator (China) drive cost down opportunities across the product line. 3PL and Logistics Management: · Serve as the primary point of contact for all third-party logistics providers, ensuring seamless integration and alignment with business objectives. · Lead commercial negotiations and contract management with 3PLs to secure competitive pricing and favourable service level agreements (SLAs). · Monitor 3PL performance on KPIs such as on-time delivery, fulfilment accuracy, and cost-effectiveness. · Optimise logistics and transportation strategies, managing the movement of goods from Far East to global markets. UK Distribution and Direct to Consumer: · Develop and implement last mile solutions for in-house distribution and direct to consumer requirements. Inventory & Demand Planning: · Develop and implement effective inventory control strategies to balance stock levels, minimise holding costs, and prevent stockouts. · Analyse historical data and market trends to create accurate demand forecasts that inform production planning. · Manage inventory across various locations, working closely with 3PL partners to ensure efficient warehousing and distribution. Strategic Leadership: · Work with the Finance Director to develop and implement a cohesive global supply chain strategy that aligns with the Company’s financial and growth goals. · Identify and mitigate potential risks across the supply chain, including geopolitical, logistical, and quality-related issues. · Leverage technology and data analytics to drive continuous improvement, enhance visibility and optimise processes. · Collaborate cross-functionally with internal teams (e.g., Sales, Finance, Product Development and Marketing) to ensure alignment and execute strategic plans. · Manage a small team of supply chain and logistics staff, fostering a culture of excellence and continuous improvement. · Promote innovation, stay informed about new technologies and trends to find ways to enhance supply chain efficiency and implement new processes. The ideally sought candidate will possess the following: · Be passionate about music and want to work in the Musical Instrument industry. · Experience in managing B2B export distribution/retail channels. · A self-starting and entrepreneurial spirit with a strong work ethic. · A strong desire to develop their commercial skills to the highest level. · Excellent verbal and written communication skills. · Strong numeracy skills including calculating profit margins. · Professional, organised, methodical and able to work under pressure. · Working knowledge of Microsoft Office. The below qualifications/skills/experience would be beneficial, however not essential: · Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field; a Master’s degree or professional certification (e.g., CIPS, CSCP, CILT, CPIM) is a plus. · 5+ years of progressive experience in supply chain management, with significant exposure to a global network. · Demonstrable experience managing supplier relationships and sourcing within Far East. · Proven expertise in managing third-party logistics (3PL) providers and negotiating contracts. · Strong analytical skills with the ability to interpret complex data, forecast trends, and solve problems creatively. · Excellent commercial acumen and negotiation skills. · Exceptional communication and interpersonal skills, with the ability to influence and manage stakeholders at all levels. · Proficiency with supply chain management (SCM) and Enterprise Resource Planning (ERP) software. · A strategic mindset with a hands-on, “can-do” attitude suitable for a fast-paced SME environment. Package and info: Competitive salary Commission and Bonus scheme Workplace pension 25 days annual leave (+1 day annually after 2nd work anniversary, up to maximum 30 days) Private Health Care (after probation period) Office hours are 06:00 to 15:00 (3:00pm) Monday to Friday, with an occasional requirement to travel internationally, stay away and a willingness to work extra hours as and when required to achieve results. Please apply with an up-to-date CV. We are looking to hold interviews, for which an initial video / telephone call will be the first step.

IMSERV is one of the UKs leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: • Develop and maintain a relationship with a portfolio of customers; ensuring operational, industry, and contractual performance levels are met., • Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any complex queries., • Manage and understand the expectations of the customer and ensure service lines are adhered to., • Pro-actively manage your customer portfolios to ensure a consistently high level of service that leads to customer satisfaction, retention, and growth through monitoring, reporting, and managing each customers operational and contractual performance., • Keep Account Managers and Customer Experience Managers up to date regarding portfolio performance and understand new services being discussed and any changes in priority., • Take full ownership of issues relating to the customers performance in line with the contract., • Undertake full root cause analysis when dealing with issues/complaints to ensure mitigating actions are implemented to prevent future cases., • Organise and lead customer meetings, ensuring agendas and minutes are provided and shared with relevant parties., • Ensure the customers invoice accurately reflects the chargeable services provided., • Provide informative customer feedback to drive continuous improvement., • Building relationships with other IMSERV teams to ensure that customers receive a high-quality service., • Can expand knowledge and experience to benefit the business and our customers., • Ensures effective monitoring against contracts and industry requirements., • Customer focused; able to identify and respond to the needs of the customer, • Good problem-solving skills, able to grasp problems quickly and draw informed conclusions, • Able to work in a complex environment with conflicting demands and make clear and consistent decisions., • Anticipates issues and is proactive in dealing with them., • Can manage own time to meet daily requirements, • Flexible, willing and able to cope with change with the ability to work under pressure, • Positive and enthusiastic with a can-do attitude, • Conscientious, accurate, and diligent, • Able to lead meetings with internal and external customers., • 28 days annual leave plus Bank Holidays, • Annual leave Buy & Sell scheme, • Enhanced Salary Sacrifice Pension Contributions, • Life Assurance up to 6 X Base Salary*, • Simply health Healthcare plan (Upgrades available) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of IMSERVs success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date) JBRP1_UKTJ

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