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  • Bar Staff
    Bar Staff
    5 days ago
    £12.71–£13 hourly
    Full-time
    Kingston upon Thames

    BAR STAFF – JOB DESCRIPTION A.K. Whelan Pubs (AKW) Position: Bar Staff / Bar Team Member Hours: Full-Time & Part-Time Opportunities Location: Various Venues Across London & the South ABOUT THE ROLE We are looking for friendly, enthusiastic and reliable people to join our bar teams across A.K. Whelan Pubs. Our Bar Staff are at the heart of the customer experience. You will be responsible for delivering excellent service, maintaining high standards and helping create the welcoming, lively atmosphere our pubs are known for. Previous bar experience is an advantage, but attitude, reliability and a willingness to learn are equally important. Our values are simple: PEOPLE • STANDARDS • FUN We want team members who enjoy hospitality, take pride in their work and understand the importance of giving every customer a great experience. KEY RESPONSIBILITIES Customer Service • Welcome customers in a friendly and professional manner., • Provide fast, efficient and engaging bar service., • Take customer orders accurately and process payments correctly., • Have a good knowledge of the drinks and products available., • Assist customers with questions and recommendations., • Deal with customer queries professionally and escalate issues to management where required., • Help create a positive, welcoming and enjoyable atmosphere. Bar Service • Prepare and serve draught beers, spirits, wines, soft drinks and other beverages to company standards., • Ensure correct glassware, measures and presentation are used., • Maintain excellent product quality and presentation., • Follow responsible alcohol service procedures at all times., • Comply fully with Challenge 25 and licensing requirements., • Report any dispense, cellar or product-quality issues immediately. Cash & Till Procedures • Operate the EPOS/till system accurately., • Process cash and card transactions correctly., • Follow company procedures relating to discounts, refunds and voids., • Never give away stock or provide unauthorised discounts., • Report till discrepancies or transaction issues immediately. Stock Control • Handle all stock carefully and responsibly., • Follow correct measures and portion controls., • Minimise wastage and report breakages, spillages and wastage., • Assist with deliveries and stock rotation when required., • Maintain secure storage of stock., • Support management with stocktakes where required. Cleaning & Standards • Maintain a clean, organised and fully stocked bar throughout the shift., • Keep bar tops, shelves, fridges, glasswash areas and customer-facing areas clean., • Complete opening, closing and cleaning duties as instructed., • Ensure glasses are cleaned, polished and stored correctly., • Maintain high standards in customer areas, toilets and external areas where required., • Report maintenance, health & safety or cleanliness issues immediately. Licensing, Safety & Compliance • Follow all premises licence conditions and company policies., • Apply Challenge 25 consistently., • Refuse service appropriately when required and inform management., • Follow company procedures regarding intoxicated customers., • Comply with health & safety, fire safety, food hygiene and allergen procedures., • Report accidents, incidents or security concerns immediately., • Work responsibly to protect customers, colleagues and the business. WHAT WE ARE LOOKING FOR We are looking for people who are: • Friendly, positive and approachable., • Reliable and punctual., • Customer-focused., • Comfortable working in a busy environment., • Able to work effectively as part of a team., • Willing to learn and develop., • Able to maintain standards during busy periods., • Honest and responsible when handling cash and stock., • Flexible regarding evenings, weekends and bank holidays., • Passionate about hospitality and delivering great service. EXPERIENCE Previous experience in a pub, bar, restaurant or hospitality environment is desirable but not essential. Training can be provided for the right candidate. Experience with draught products, EPOS systems, cocktails, food service or high-volume venues would be beneficial. WORKING HOURS Our venues trade across weekdays, evenings and weekends. Applicants should therefore be prepared to work a mixture of: • Day shifts, • Evening shifts, • Weekends, • Bank holidays, • Major sporting and entertainment events Hours and shift patterns will depend on the individual venue and position. WHAT WE OFFER • Competitive rates of pay, • Full-Time and Part-Time opportunities, • Training and development, • Opportunities to progress into supervisory and management positions, • Experience within a growing multi-site pub business, • Supportive venue and operations teams, • A lively and varied working environment CAREER DEVELOPMENT We believe in developing talented people from within the business. For team members who demonstrate strong performance, reliability and leadership potential, there may be opportunities to progress through: Bar Staff → Supervisor → Assistant Manager → Deputy Manager → General Manager OUR EXPECTATIONS Every member of the team represents the venue and A.K. Whelan Pubs. We expect our Bar Staff to arrive ready for work, maintain professional standards, support their colleagues and deliver excellent customer service throughout every shift. Above all, we want people who contribute positively to our culture: PEOPLE • STANDARDS • FUN

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  • Retail Customer Service (20 hours)
    Retail Customer Service (20 hours)
    1 month ago
    £13.74 hourly
    Part-time
    Cobham

    Company Description There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer. Job Description As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.74 per hour. Are you ready to launch a winning career? What you will do • Deliver outstanding customer service., • Always urge safer gambling., • Take bets on different sports and events., • Process customer transactions including cash handling., • Help demonstrate our products and betting terminals to customers., • Handle customer complaints or concerns with empathy and problem-solving skills., • Work towards defined targets., • Maintain high shop standards., • Open or close the shop. Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. Qualifications To be successful in this role: • You must be 18 years of age or over to work in one of our betting shops., • Previous work in a customer-facing setting., • Confidence working with customers in person., • Familiarity with cash handling and payment transactions., • The ideal candidate will have reliable transport to the shop. Additional Information Benefits At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like: • Optional overtime subject to availability., • Pension Scheme and annual ShareSave., • Discounts with hundreds of retailers., • Healthcare and wellbeing support., • Development opportunities. And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Equal Opportunities If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you. We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves. We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally. #LI-Onsite

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  • Head Chef
    Head Chef
    2 months ago
    £46000–£50000 yearly
    Full-time
    Richmond, Richmond upon Thames

    Head Chef – The Lass O’ Richmond Hill Richmond, London | Young’s Pub | Fresh Food | Seasonal British Cooking The Lass O’ Richmond Hill is looking for a talented, passionate and ambitious Head Chef to lead the kitchen of one of Richmond’s most distinctive pubs. Sitting proudly at the top of Richmond Hill, just moments from Richmond Park, The Lass is a beautiful historic pub with open fires, a sun-soaked garden, on-site car park and a reputation for quality seasonal food. We are a food-led pub with real personality, built around British produce, proper pub classics and dishes that feel generous, thoughtful and full of flavour. This is a brilliant opportunity for a Head Chef who wants more than just a kitchen to run. At The Lass, you will have the freedom to shape the food identity, create your own menus and specials, work with great suppliers and lead a kitchen with genuine ambition. What we offer our Head Chef As Head Chef at The Lass, you will enjoy: • Full autonomy to create your own menus and specials, • Access to our Apprenticeship Scheme and Development Programmes, • Regular culinary masterclasses covering topics such as game, butchery and shellfish, • Inspirational food trips with our top-quality suppliers, • Regular Chef Forums with other Head Chefs to share ideas, inspire and develop, • Free meals while on shift, • 20% discount in all Young’s Pubs, • 30% discount on overnight stays in our Pubs with Rooms, • Share Save Scheme, • Enhanced Company Pension Scheme, • 28 days holiday per year, • On-site car park, • The chance to lead a kitchen in a beautiful, established, food-led pub with huge potential About the food The Lass is built around the idea that a great pub menu should feel familiar, generous and deeply satisfying, while still showing real craft. We want food that guests recognise, crave and return for, delivered with the confidence and discipline of a serious kitchen. The food style is seasonal British pub cooking with a refined, produce-led edge. Think beef tartare with crisp game chips, mince on dripping toast, terrines, pâtés and pickles made in-house, proper pies with deep glossy fillings and buttery pastry, rich braises, hand-cut chips, excellent roasts, seasonal fish, steaks, chops, puddings and simple vegetable-led dishes treated with real care. This is not about overworked plates or unnecessary fuss. The best dishes at The Lass should feel bold, honest and full of flavour. A guest should be able to look at the menu and immediately want to eat, whether they are stopping in after a walk in Richmond Park, settling in by the fire, or booking a long Sunday lunch with friends. Our direction is rooted in: British classics done properly Roasts, pies, puddings, seasonal fish, steaks, braises, sandwiches, snacks and sharing dishes, all cooked with proper technique and a strong sense of place. Gutsy, confident flavours We want food with depth: rich stocks, glossy sauces, sharp pickles, proper seasoning, crisp textures and generous portions. Nothing should feel timid, decorative or apologetic. Seasonal ingredients and thoughtful sourcing Menus should move with the seasons, using British produce wherever possible and celebrating the best of each moment — spring greens, summer tomatoes, autumn game, winter roots, coastal fish, orchard fruit and proper cheese. House-made touches Pickles, chutneys, sauces, pastry, stocks, dressings, relishes and snacks should give the menu its own personality and create value through skill rather than gimmicks. A strong bar and snack offer The Lass should have food that works for every occasion: a quick pint and something salty, a casual lunch, a celebratory dinner, a garden gathering or a proper Sunday roast. Think beef tartare with game chips, mince on dripping toast, rarebit, croquettes, potted meats, seasonal tarts, proper sandwiches, pork chops, pies and generous sharing plates. Sunday as a key part of the offer Sunday lunch is central to The Lass. We want roasts that feel abundant, consistent and worth travelling for, with excellent gravy, crisp potatoes, proper vegetables, generous Yorkshire puddings and the kind of execution that turns first-time guests into regulars. Seasonal specials with purpose Specials should feel exciting but grounded: whole fish, grilled chops, game, offal, slow braises, tarts, pies, seasonal vegetables and dishes that make full use of the kitchen’s skill. The menu should change enough to feel alive, but always remain recognisably pub-first. The right Head Chef will understand that The Lass does not need to chase trends. It needs to serve proper British pub food with confidence, discipline and soul — food that feels rooted in tradition, sharpened by skill and generous enough to bring people back. What we look for in a Head Chef We are looking for someone who: • Has experience leading a fresh food kitchen, • Loves seasonal British produce and proper pub food done well, • Can create menus that are creative, commercial and consistent, • Understands GP, stock control, ordering and labour management, • Leads from the front and brings energy, structure and pride to the kitchen, • Can train, motivate and develop their team, • Takes ownership of standards, food safety and kitchen organisation, • Thrives during busy services, especially Sundays, events and seasonal peaks, • Wants to make their mark on a pub with character, heritage and ambition About you You will be creative but organised, ambitious but grounded, and confident enough to take ownership of the kitchen while working closely with the General Manager to keep building The Lass as a local worth travelling to. This is a role for a chef who wants autonomy, support, development and the chance to lead a kitchen with real identity. Apply now and bring your food, your ideas and your leadership to The Lass O’ Richmond Hill.

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